Is possible to debug otrs in a way that helps me find out what conditions generated a certain email (auto response or notification) to the customer?
I can reproduce the situation, but the only Auto Response with identical text body is invalid.
How to find out the what generated a certain notification?
Moderator: crythias
Re: How to find out the what generated a certain notification?
You can find relevant messages in your web server log
OTRS 3.3.x (private/testing) on Windows Server 2008 with MSSQL database.
OTRS 3.3.x (private/testing) on CentOS with MySQL database and apache
OTRS 3.3.x (private/testing) on CentOS with MySQL database and apache
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crythias
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Re: How to find out the what generated a certain notification?
Auto Responses that are attached to a queue remain attached to the queue, even if the response itself is later marked invalid. Marking invalid does not remove the link to the response.geri wrote: the only Auto Response with identical text body is invalid.
The answer is to make the response valid (temporarily) and then remove it from the Queue <-> AutoResponse mapping dropdown, then mark the autoresponse invalid.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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Re: How to find out the what generated a certain notification?
Thank you, that is really strange "by design".crythias wrote:Auto Responses that are attached to a queue remain attached to the queue, even if the response itself is later marked invalid.geri wrote: the only Auto Response with identical text body is invalid.