dynamic field empty in search result

[xtheb]

hello,

in sysconfig (Ticket -> Frontend::Agent::Ticket::ViewSearch) I have added my dynamic field (Price) in :
Ticket::Frontend::AgentTicketSearch###SearchCSVData
Ticket::Frontend::AgentTicketSearch###DynamicField
Ticket::Frontend::AgentTicketSearch###SearchCSVDynamicField
Ticket::Frontend::AgentTicketSearch###DefaultColumns

And in the search results the column appears but it is empty (see screenshot).

But if I export the result in Excel, I see the correct values in the Price column !!

any idea ?

thank you

[RStraub]

SysConfig entries ending in "#DynamicField" require you to NOT prepend DFs with "DynamicField_".

SearchCSVData, DefaultColumns etc. DO require you to prepend DFs with "DynamicField_".

Please make sure that Ticket::Frontend::AgentTicketSearch###DynamicField only holds the names and nothing else.

[xtheb]

thank you !

[gerald2545]

...does not work for me..
I can see the correct value in the tcket, but noting is exported in csv....
a configuration I forgot to modify?

[gerald2545]

I created a dynamic field named SitesGeT for ticket objects, it is a dropdown. The users select a value in the ticket for this DF.
I would like to export the tickets along with the values of this DF

In Ticket::Frontend::AgentTicketSearch###SearchCSVData, I added DynamicField_SitesGeT
In Ticket::Frontend::AgentTicketSearch###SearchCSVDynamicField I added DynamicField_SitesGeT and enabled it
In Ticket::Frontend::AgentTicketSearch###DynamicField I added SitesGeT and enabled it


When I run a search and export the results (in CSV or Excel), the column DynamicFiled_SitesGeT is present but no values fot it

Are there other sysconfig to modify?

Thank you

Gérald

[zzz]

Hello Gérald,

Try to change "DynamicField_SitesGeT" to "SitesGeT" in Ticket::Frontend::AgentTicketSearch###SearchCSVDynamicField

— Emin