How can I close a single ticket without sending email notification to customer?
In general all the customers are notified by email about closed tickets. However as you know there are exceptions ...
How to close a single ticket without customer notification?
Moderator: crythias
-
crythias
- Moderator
- Posts: 10169
- Joined: 04 May 2010, 18:38
- Znuny Version: 5.0.x
- Location: SouthWest Florida, USA
- Contact:
Re: How to close a single ticket without customer notification?
You enabled this function manually ... Create a close state that isn't triggering your notification event.geri wrote:How can I close a single ticket without sending email notification to customer?
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask