Remove Appliance Manager Package
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Remove Appliance Manager Package
I have completed a migration from an Appliance version of OTRS to OTRS on a Debian server. Whole migration went rather well, no major problems I couldn't figure out. But now I am stuck with the "Appliance Manager" package which I cannot get rid of. There is no uninstall option. Anyone have any tips on manually removing a package?
Sorry if this is covered elsewhere; I have done quite a bit of Googling and even multi-language search in this forum and have not come up with anything.
Sorry if this is covered elsewhere; I have done quite a bit of Googling and even multi-language search in this forum and have not come up with anything.
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Re: Remove Appliance Manager Package
I am also wondering how to migrate from a Windows Appliance to a full Linux OTRS.
Why did you chose Debian ? Why not Red Hat, CentOS or other Linux OS shown on OTRS download page ?
Could you explain the steps you proceed to migrate from Windows Appliance to Debian server with OTRS ?
Thanks,
Why did you chose Debian ? Why not Red Hat, CentOS or other Linux OS shown on OTRS download page ?
Could you explain the steps you proceed to migrate from Windows Appliance to Debian server with OTRS ?
Thanks,
OTRS v5.0.10 on Fedora25 with posgreSQL 9.4.9 database
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Re: Remove Appliance Manager Package
How did you migrate away from the Appliance?
I did it multiple times and it was always enough to use the package CloneDB to move the data away and copy the typical configuration files.
I did it multiple times and it was always enough to use the package CloneDB to move the data away and copy the typical configuration files.
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Re: Remove Appliance Manager Package
I picked Debian because that is the distro I am most experienced with, and I did a test setup of OTRS on a fresh Debian install and experienced no issues. I know OTRS has been finicky with their OS support in the past, but a distribution as widely used as Debian shouldn't have any issues now or in the future...
And as for how I migrated, I used the CloneDB package, and used WinSCP to copy the settings files out, check for inconsistencies, then copy them into the new server. Just had to run the cache clear and other post-upgrade procedures, and everything reconnected just fine. Our Active Directory integration for user logins, our Agents DB, our tickets and attachments, and even our inventory we have built with ITSM.
The only issue that occurred was that the package "Appliance Manager" was shown as damaged or not installed correctly. I couldn't find any way to remove it, so I selected the "Reinstall" option to at least clear out the error message.
And as for how I migrated, I used the CloneDB package, and used WinSCP to copy the settings files out, check for inconsistencies, then copy them into the new server. Just had to run the cache clear and other post-upgrade procedures, and everything reconnected just fine. Our Active Directory integration for user logins, our Agents DB, our tickets and attachments, and even our inventory we have built with ITSM.
The only issue that occurred was that the package "Appliance Manager" was shown as damaged or not installed correctly. I couldn't find any way to remove it, so I selected the "Reinstall" option to at least clear out the error message.
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Re: Remove Appliance Manager Package
I am running into a similar problem, I migrated from an Appliance to a full self install and then upgraded to OTRS 5.
I wonder if it would be as easy as removing reference from database?
I wonder if it would be as easy as removing reference from database?
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Re: Remove Appliance Manager Package
Does bin/otrs.PackageManager.pl list show the Appliance Manager package?
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Re: Remove Appliance Manager Package
It shows that it is an installed package, yes.
EDIT: I used otrs.PackageManager.pl -a list -p OTRSApplianceManagement
EDIT: I used otrs.PackageManager.pl -a list -p OTRSApplianceManagement
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Re: Remove Appliance Manager Package
root wrote:Does bin/otrs.PackageManager.pl list show the Appliance Manager package?
Code: Select all
mv-help01% sudo /opt/otrs/bin/otrs.PackageManager.pl -a list
+----------------------------------------------------------------------------+
| Name: FAQ
| Version: 5.0.1
| Vendor: xxx
| URL: http://otrs.org/
| License: GNU AFFERO GENERAL PUBLIC LICENSE Version 3, November 2007
| Description: The FAQ/knowledge base.
+----------------------------------------------------------------------------+
| Name: OTRSApplianceManagement
| Version: 4.0.3
| Vendor: xxx
| URL: http://otrs.org/
| License: GNU AFFERO GENERAL PUBLIC LICENSE Version 3, November 2007
| Description: The OTRSApplianceManagement package.
+----------------------------------------------------------------------------+
Code: Select all
mv-help01% sudo /opt/otrs/bin/otrs.PackageManager.pl -a uninstall -p OTRSApplianceManagement -f
ERROR: Not possible to remove this package!
Code: Select all
mv-help01% sudo /opt/otrs/bin/otrs.PackageManager.pl -a install -p /home/administrator/OTRSApplianceManagement-4.0.3.opm /f
ERROR: OTRS-otrs.PackageManager.pl-32 Perl: 5.18.2 OS: linux Time: Fri Oct 23 10:44:04 2015
Message: Module exdjobs.pm not in @INC (/opt/otrs/Custom /opt/otrs/Kernel/cpan-lib /opt/otrs /etc/perl /usr/local/lib/perl/5.18.2 /usr/local/share/perl/5.18.2 /usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.18 /usr/share/perl/5.18 /usr/local/lib/site_perl .)
Traceback (27820):
Module: Kernel::System::Package::_CheckModuleRequired Line: 3133
Module: Kernel::System::Package::PackageUpgrade Line: 774
Module: Kernel::System::Package::PackageInstall Line: 476
Module: /opt/otrs/bin/otrs.PackageManager.pl Line: 410
[Fri Oct 23 10:44:04 2015] otrs.PackageManager.pl: Use of uninitialized value in concatenation (.) or string at /opt/otrs/Kernel/System/Package.pm line 3140.
ERROR: OTRS-otrs.PackageManager.pl-32 Perl: 5.18.2 OS: linux Time: Fri Oct 23 10:44:04 2015
Message: Sorry, can't install package, because module exdjobs v is required and not installed!
Traceback (27820):
Module: Kernel::System::Package::_CheckModuleRequired Line: 3140
Module: Kernel::System::Package::PackageUpgrade Line: 774
Module: Kernel::System::Package::PackageInstall Line: 476
Module: /opt/otrs/bin/otrs.PackageManager.pl Line: 410
[EDIT] above I tried to install, to see if it would allow me to then un-install.
If I just try the un-install I get the following:
Code: Select all
mv-help01% sudo /opt/otrs/bin/otrs.PackageManager.pl -a uninstall -p /home/administrator/OTRSApplianceManagement-4.0.3.opm /f
ERROR: Not possible to remove this package!
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Re: Remove Appliance Manager Package
In my scenario, I moved my sql using a plain pg_dump command.
I have now installed the CloneDB package.
Can you tell me what table I would put in "Edit Config Settings in OTRSCloneDB -> Configuration" CloneDB::SkipTables
so that it would not export the installed packages, since you have to install all the packages new anyway?
Thank you.
I have now installed the CloneDB package.
Can you tell me what table I would put in "Edit Config Settings in OTRSCloneDB -> Configuration" CloneDB::SkipTables
so that it would not export the installed packages, since you have to install all the packages new anyway?
Thank you.
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Re: Remove Appliance Manager Package
Around line 359 in otrs.Packagemanager.pl you'll find
Comment out this line and try again And don't forget to revert your change
Code: Select all
exit 1;
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO
Use a test system - always.
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Do you want to contribute or want to know where it goes ?
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[SOLVED] Remove Appliance Manager Package
root wrote:Around line 359 in otrs.Packagemanager.pl you'll findComment out this line and try again And don't forget to revert your changeCode: Select all
exit 1;
!Et Voila! no more Appliance Manager.
mv-help01% sudo /opt/otrs/bin/otrs.PackageManager.pl -a list
+----------------------------------------------------------------------------+
| Name: FAQ
| Version: 5.0.1
| Vendor: xxx
| URL: http://otrs.org/
| License: GNU AFFERO GENERAL PUBLIC LICENSE Version 3, November 2007
| Description: The FAQ/knowledge base.
+----------------------------------------------------------------------------+
Thank you very much.
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Re: Remove Appliance Manager Package
Yep, excellent. That worked perfectly. I guess this should be marked as "Solved" now.