How can I make the Impact field editable on the agent interface?
Currently it is only editable on the customer interface, but it is necessary to edit at least on new phone and new email ticket forms. How can i achieve this?
I use OTRS 3.3
Make impact field editable on agent interface
Moderator: crythias
Re: Make impact field editable on agent interface
I forgot to mention, that by adding ITSMImpact dynamic field, the dropdown listbox is always empty. I suspect some dependency is behind the problem.
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crythias
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Re: Make impact field editable on agent interface
It's editable within "Priority" when a Service is assigned.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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