Add "Time Units" column to Articles table in Ticket Zoom

[rjandrews]

Hello as stated in the subject, I would like to see the "Time Units" entered by the agent for a particular article in the "Articles" table of Ticket Zoom. Not just the Accounted time(summary of Time Units). Conversely, is there an easy way to create a Statistic/report with this information(Ticket, date, TimeUnits)?

[crythias]

note that individual articles have time in their entry.

[rjandrews]

Yes I know when adding new articles to the ticket, the agent can specify Time Units. However, I would like to see that value in the table of Articles. IE: No, Type, Direction, From, Subject, Created, Time Units. Is there a way to do this from the System Config? I've found entries for TicketOverview{Small, Med} but I haven't found any sysconfig function that allows me to adjust the layout of columns for the summary of articles in a ticket.

[hgabo]

hello,
Maybe I found item for display "Time Unit": Frontend::Agent::View::TicketZooM::Ticket::ZoomTimeDisplay. I deploy it, but not works, not see "Time Unit" field on article table. Is there another idea?