Changing priority locks the ticket: how to avoid that? [SOLVED]

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rvwmgk
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Joined: 10 Mar 2015, 17:40
Znuny Version: OTRS 4 Free

Changing priority locks the ticket: how to avoid that? [SOLVED]

Post by rvwmgk »

When I change the priority of a ticket that ticket is automaticalled locked.

Is there any way to avoid that?



Update: found it myself!

SysConfig > Frontend::Agent::Ticket::ViewPriority > Ticket::Frontend::AgentTicketPriority###RequiredLock

Set this to "No".
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