Hi,
When an agent receives a mail notification with a URL link to a ticket, and clicks on it, OTRS will request login page even if the agent has a browser session already open in the system. This is cumbersome. Not sure if it's a problem with my installation/configuration, or by design.
Any tips about this?
Thanks.
[SOLVED] Problem with session
Moderator: crythias
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voiprodrigo
- Znuny newbie
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- Joined: 03 Dec 2014, 18:49
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[SOLVED] Problem with session
Last edited by voiprodrigo on 22 May 2015, 01:56, edited 1 time in total.
Linux (Ubuntu 14.04.1 LTS) | MySQL 5.5.40 | OTRS 4.0.7
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voiprodrigo
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Re: Problem with session
No one? I'm not even sure this is a setup/config problem or OTRS sessions just work like this.
Linux (Ubuntu 14.04.1 LTS) | MySQL 5.5.40 | OTRS 4.0.7
Re: Problem with session
We noticed the same thing. Turns out people browse to http://otrs/index.pl and the notifications had the URL http://otrs.domain.example/index.pl
Once we changed the notifications to not include the domain there was no need to reauthenticate.
Once we changed the notifications to not include the domain there was no need to reauthenticate.
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voiprodrigo
- Znuny newbie
- Posts: 62
- Joined: 03 Dec 2014, 18:49
- Znuny Version: OTRS 4
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Re: Problem with session
Uhm.. what is the FQDN you have configured on sysconfig? otrs or otrs.domain.example?EXG133 wrote:We noticed the same thing. Turns out people browse to http://otrs/index.pl and the notifications had the URL http://otrs.domain.example/index.pl
Once we changed the notifications to not include the domain there was no need to reauthenticate.
Linux (Ubuntu 14.04.1 LTS) | MySQL 5.5.40 | OTRS 4.0.7
-
voiprodrigo
- Znuny newbie
- Posts: 62
- Joined: 03 Dec 2014, 18:49
- Znuny Version: OTRS 4
- Location: Portugal
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Re: Problem with session
Figured it out.
I have http type configured as HTTPS (which enables secure cookies), but on the notification emails had http hard-coded, so I just changed the templates to have https.
I have http type configured as HTTPS (which enables secure cookies), but on the notification emails had http hard-coded, so I just changed the templates to have https.
Linux (Ubuntu 14.04.1 LTS) | MySQL 5.5.40 | OTRS 4.0.7