Restricting search options to customer

[voiprodrigo]

Hello,

I have an ACL that restricts, for Ticket, the ticket types that a specific customer can select. And that works just fine.

However, when the customer accesses the search function, all options are available for selection.

I'm failing to identify a ACL that can take care of this (if possible at all..).

Any hints?

Thanks!

[voiprodrigo]

Answering myself:

https://otrs.github.io/doc/manual/admin ... n.html#acl

Be aware that in ticket search screens (AgentTicketSearch and CustomerTicketSearch) the only affected attributes by ACLs are the Dynamic Fields. This
means that this screens you can not restrict any other attribute like ticket type, state, queue, etc.

Very unfortunate..