Hi Guys
Do you know any remote destop integration with OTRS?
Remote desktop Integration
Moderator: crythias
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nanotowers
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Remote desktop Integration
OTRS: 3.1.18, OTRS::ITSM 3.1.10
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NanoTowerS
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NanoTowerS
"Try not to become a man of success, but rather try to become a man of value." - Albert Einstein
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crythias
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Re: Remote desktop Integration
It's a Web app. What would Remote desktop matter?
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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voiprodrigo
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Re: Remote desktop Integration
I think the OP is asking about some integration like Zendesk Or Freshdesk with LogmeInRescue ,and other similar ones.
An example of the functionality as described by LogmeinRescue:
A LogMeIn Rescue remote support session can be launched directly from a Zendesk ticket. The technician must generate a PIN code for the customer and launch the Technician Console from the Zendesk user interface. This allows the technician to have control over and troubleshoot the customer's device.
Once the support session has ended, the information is automatically sent from the LogMeIn Rescue Technician Console to the Zendesk ticket. The Zendesk user can access the details of any LogMeIn Rescue session by clicking on the item in the ticket for a particular issue.
I'm not aware of any such integration for OTRS.
An example of the functionality as described by LogmeinRescue:
A LogMeIn Rescue remote support session can be launched directly from a Zendesk ticket. The technician must generate a PIN code for the customer and launch the Technician Console from the Zendesk user interface. This allows the technician to have control over and troubleshoot the customer's device.
Once the support session has ended, the information is automatically sent from the LogMeIn Rescue Technician Console to the Zendesk ticket. The Zendesk user can access the details of any LogMeIn Rescue session by clicking on the item in the ticket for a particular issue.
I'm not aware of any such integration for OTRS.
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mavrie
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Re: Remote desktop Integration
This sounds interesting.
Sort of a teamviewer integration.
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Matt
Sort of a teamviewer integration.
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Matt
Otrs 4.0.7 on CentOS 6.5
MySQL Database
MySQL Database