Priority based escalations in OTRS.

Moderator: crythias

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keerthi
OTRS expert
Posts: 55
Joined: 24 Feb 2015, 06:39
OTRS Version?: OTRS3.3.5

Priority based escalations in OTRS.

Post by keerthi » 24 Apr 2015, 15:05

Hi,

can you please explain me Priority based escalations in OTRS.
Last edited by keerthi on 27 Apr 2015, 11:39, edited 2 times in total.

crythias
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Re: Priority based escalations in OTRS.

Post by crythias » 24 Apr 2015, 22:28

What does this mean in a context that can be answered in a manner that you'd accept as an answer?
OTRS 5.0.x (private/testing/public) on Linux with MySQL database. Also on github.
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keerthi
OTRS expert
Posts: 55
Joined: 24 Feb 2015, 06:39
OTRS Version?: OTRS3.3.5

Re: Priority based escalations in OTRS.

Post by keerthi » 27 Apr 2015, 06:38

can you pls provide me that link and i configured in genericAgent section of otrs but it is not working.

please find the below screen shots, i configured like that, still i need to configure anywhere else can u please help me.


Thank u..
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Last edited by keerthi on 27 Apr 2015, 10:55, edited 1 time in total.

crythias
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Re: Priority based escalations in OTRS.

Post by crythias » 27 Apr 2015, 10:39

keerthi wrote:can you pls provide me that link and i configured in genericAgent section of otrs but it is not working.
I still don't understand what you're asking. If you walked up to your mom or your boss and said the above quoted sentence, would they understand what you were talking about? What would you need to tell them in order to get an answer to your problem?
OTRS 5.0.x (private/testing/public) on Linux with MySQL database. Also on github.
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keerthi
OTRS expert
Posts: 55
Joined: 24 Feb 2015, 06:39
OTRS Version?: OTRS3.3.5

Re: Priority based escalations in OTRS.

Post by keerthi » 27 Apr 2015, 11:02

crythias ,

if u r not understand my questions please ignore it, and dont post the replies like that.

crythias
Moderator
Posts: 10108
Joined: 04 May 2010, 18:38
OTRS Version?: 5.0.x
Location: SouthWest Florida, USA
Contact:

Re: Priority based escalations in OTRS.

Post by crythias » 27 Apr 2015, 11:09

keerthi wrote:if u r not understand my questions please ignore it, and dont post the replies like that.
if u r not willg 2 post undrstble qstns, pls do not post them.
OTRS 5.0.x (private/testing/public) on Linux with MySQL database. Also on github.
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