Folluwup options new and type

[vincent13]

Hello all,

I have setup a queue with a followup option set to "New" (options possible) are (New|possible|reject)

So, if there is an answer to a closed ticket it will create a new ticket.

this new ticket is linked to the old one -> perfect for my need

But This ticket type is set (visible) to Unclassified !?

is there any way to set the type of this new ticket to the type of the old (closed) ticket ?

[vincent13]

no idea how to ?