Explore OTRS Appliance Files

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zyousafi
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Explore OTRS Appliance Files

Post by zyousafi » 06 Apr 2015, 13:11

I have searched far and wide on Google and OtterHub and I can't seem to find the answer I am looking for. That probably means the answer is right in front of me and I can't see it. I want to basically put my company logo on the OTRS Customer Login Screen. I was able to navigate to Admin>SysConfig>Frontend::Customer and see the path for the image that is currently being shown; however I can't navigate to the folder where the image is and that's why I can't change the logo. There must be something very basic I am missing. I am not familiar with Linux and therefore I might just be missing a simple command; however how do I get a logo into the folder where I can simply call it on the Admin>SysConfig>Frontend::Customer page? I am using the OTRS Appliance which has been installed on VirtualBox on Windows. Can someone please help me?

nanotowers
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Re: Explore OTRS Appliance Files

Post by nanotowers » 06 Apr 2015, 15:05

you do tried with filezilla?
OTRS: 3.1.18, OTRS::ITSM 3.1.10
Apache2/MySQL 5+

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zyousafi
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Re: Explore OTRS Appliance Files

Post by zyousafi » 08 Apr 2015, 12:22

I have not tried with FileZilla. How would I go about doing that?

elitt
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Re: Explore OTRS Appliance Files

Post by elitt » 08 Apr 2015, 14:49

It is possible to connect to your OTRS server using SSH and/or SFTP. Uploading files from your PC to your server is possible with SFTP.
The simpliest way to do that is to install Filezilla on your PC, then you have to enter your server's IP address.
You can log in with the root account and password.
OTRS v5.0.10 on Fedora25 with posgreSQL 9.4.9 database

zyousafi
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Re: Explore OTRS Appliance Files

Post by zyousafi » 08 Apr 2015, 15:34

Thank you for your help elitt. I am able to connect to the machine that is hosting the OTRS Appliance; however the directory listing that is shown to me only shows one file on the entire machine. The file is called ".keymap_sv" and it is approximately 416 MB. How am I supposed to use this file and explore the OTRS Appliance files?

zyousafi
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Re: Explore OTRS Appliance Files

Post by zyousafi » 10 Apr 2015, 10:49

Can anyone help me?

crythias
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Re: Explore OTRS Appliance Files

Post by crythias » 10 Apr 2015, 17:35

if you connected with filezilla, as root, you should be able to browse the full filesystem starting with /
OTRS 5.0.x (private/testing/public) on Linux with MySQL database. Also on github.
Please edit your signature to include your OTRS version, Operating System, and database type.
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zyousafi
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Re: Explore OTRS Appliance Files

Post by zyousafi » 10 Apr 2015, 17:40

I have attached a screenshot of what I see when I connect to OTRS via FileZilla. I can see the root folder but there is nothing in it but a folder called ".kbd" and that folder contains a file called ".keymap_sv". Apart from this there is absolutely nothing else. What am I doing wrong?
You do not have the required permissions to view the files attached to this post.

crythias
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Re: Explore OTRS Appliance Files

Post by crythias » 10 Apr 2015, 17:43

There are four levels of folders above the folder highlighted, and you're saying:
1) you've never clicked on "/"
or
2) the only folder that you have access to is the highlighted one.
OTRS 5.0.x (private/testing/public) on Linux with MySQL database. Also on github.
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask

zyousafi
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Posts: 64
Joined: 09 Feb 2015, 12:03
OTRS Version?: 4.0.5
Real Name: Zohair Yousafi

Re: Explore OTRS Appliance Files

Post by zyousafi » 10 Apr 2015, 17:46

Damn...

Sorry about that. I am a newbie but that's bad even for a newbie. Thank you for your help everyone.

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