Hi,
I am using OTRS 3.3.12. It was working fine, but suddenly I am not able to access OTRS. When I am running it, it is giving me error 'Script failed to send data' using Google Chrome browser and 'Http 500 error' using IE browser. Can anyone please help me as I could not found any relevant solution for this on internet? and what is the cause behind this error?
Regards,
Gunjan
OTRS Error
Moderator: crythias
-
Wolfgangf
- Znuny ninja
- Posts: 1029
- Joined: 13 Apr 2009, 12:26
- Znuny Version: 6.0.13
- Real Name: Wolfgang Fürtbauer
- Company: PBS Logitek GmbH
- Location: Pinsdorf
Re: OTRS Error
Any logs
- webserver
- otrs
- ..
?
- webserver
- otrs
- ..
?
Produktiv:
OTRS 6.0.13/ ITSM 6.0.13
OS: SUSE Linux (SLES 12, Leap), MySql 5.5.x, 5.6.x
Windows 2012 AD Integration (agents and customers), Nagios integration (incidents, CMDB), Survey, TimeAccounting
OTRS 6.0.13/ ITSM 6.0.13
OS: SUSE Linux (SLES 12, Leap), MySql 5.5.x, 5.6.x
Windows 2012 AD Integration (agents and customers), Nagios integration (incidents, CMDB), Survey, TimeAccounting
-
mavrie
- Znuny newbie
- Posts: 43
- Joined: 02 Sep 2014, 15:04
- Znuny Version: 4.0.7
- Real Name: Mattias
- Company: BusSaP
- Location: Belgium
Re: OTRS Error
Hi Gunjan,
I recently struggled with a 500 error.
I found the reason by examing the httpd/apache log.
Also looking at /opt/otrs/var/messages can be usefull.
Matt
I recently struggled with a 500 error.
I found the reason by examing the httpd/apache log.
Also looking at /opt/otrs/var/messages can be usefull.
Matt
Otrs 4.0.7 on CentOS 6.5
MySQL Database
MySQL Database
Re: OTRS Error
Hi,
I could find only the following error in OTRS logs:
Can't locate Time/Piece.pm in @INC (@INC contains: /usr/Custom /usr/Kernel/cpan-lib /usr /opt/otrs/Custom /opt/otrs/Kernel/cpan-lib /opt/otrs/ /usr/local/lib64/perl5 /usr/local/share/perl5 /usr/lib64/perl5/vendor_perl /usr/share/perl5/vendor_perl /usr/lib64/perl5 /usr/share/perl5 . /etc/httpd) at /opt/otrs//Kernel/System/Stats/Static/StateAction.pm line 16
I have verified and this module is already installed, but I don't know why log is showing this error.
Thank you in Advance!
I could find only the following error in OTRS logs:
Can't locate Time/Piece.pm in @INC (@INC contains: /usr/Custom /usr/Kernel/cpan-lib /usr /opt/otrs/Custom /opt/otrs/Kernel/cpan-lib /opt/otrs/ /usr/local/lib64/perl5 /usr/local/share/perl5 /usr/lib64/perl5/vendor_perl /usr/share/perl5/vendor_perl /usr/lib64/perl5 /usr/share/perl5 . /etc/httpd) at /opt/otrs//Kernel/System/Stats/Static/StateAction.pm line 16
I have verified and this module is already installed, but I don't know why log is showing this error.
Thank you in Advance!
-
crythias
- Moderator
- Posts: 10169
- Joined: 04 May 2010, 18:38
- Znuny Version: 5.0.x
- Location: SouthWest Florida, USA
- Contact:
Re: OTRS Error
For whatever reason, the @INC (include) does not contain the path that Time/Piece exists. Where does Time/Piece exist?
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask
Re: OTRS Error
path is :
/usr/lib64/perl5/vendor_perl/5.8.8/x86_64-linux-thread-multi/Time
/usr/lib64/perl5/vendor_perl/5.8.8/x86_64-linux-thread-multi/Time