Hi,
I added Event for ticket escalation in GenericAgent,but i am getting log like below
Mon Mar 30 11:07:16 2015 notice OTRS-CGI-10 New GenericAgent job 'TICKET ESCALATION FOR NORMAL PRIORITY TICKETS' added (UserID=36).
Mon Mar 30 11:07:15 2015 notice OTRS-CGI-10 GenericAgent job 'TICKET ESCALATION FOR NORMAL PRIORITY TICKETS' deleted (UserID=36).
Can anyone help me...
Thank u.
Ticket Escalation in OTRS
Moderator: crythias
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- Znuny guru
- Posts: 2210
- Joined: 13 Mar 2014, 09:16
- Znuny Version: 6.0.14
- Real Name: Rolf Straub
Re: Ticket Escalation in OTRS
Sorry, what is your question?
The log info is no error, that's a notice. From what I see, that would mean you are overwriting (first delete, then add) a generic job.
The log info is no error, that's a notice. From what I see, that would mean you are overwriting (first delete, then add) a generic job.
Currently using: OTRS 6.0.14 -- MariaDB -- Ubuntu 16 LTS
Re: Ticket Escalation in OTRS
thank you for the quick response,
but i am not getting the notification mail..
but i am not getting the notification mail..
-
- Znuny guru
- Posts: 2210
- Joined: 13 Mar 2014, 09:16
- Znuny Version: 6.0.14
- Real Name: Rolf Straub
Re: Ticket Escalation in OTRS
Then what is the configuration of your generic agent, and what do you do to trigger it?
Currently using: OTRS 6.0.14 -- MariaDB -- Ubuntu 16 LTS