Ticket Escalation in OTRS

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keerthi
OTRS expert
Posts: 55
Joined: 24 Feb 2015, 06:39
OTRS Version?: OTRS3.3.5

Ticket Escalation in OTRS

Post by keerthi » 01 Apr 2015, 11:39

Hi,

I added Event for ticket escalation in GenericAgent,but i am getting log like below


Mon Mar 30 11:07:16 2015 notice OTRS-CGI-10 New GenericAgent job 'TICKET ESCALATION FOR NORMAL PRIORITY TICKETS' added (UserID=36).
Mon Mar 30 11:07:15 2015 notice OTRS-CGI-10 GenericAgent job 'TICKET ESCALATION FOR NORMAL PRIORITY TICKETS' deleted (UserID=36).

Can anyone help me...

Thank u.

RStraub
OTRS guru
Posts: 2162
Joined: 13 Mar 2014, 09:16
OTRS Version?: 6.0.14
Real Name: Rolf Straub

Re: Ticket Escalation in OTRS

Post by RStraub » 01 Apr 2015, 12:01

Sorry, what is your question?

The log info is no error, that's a notice. From what I see, that would mean you are overwriting (first delete, then add) a generic job.
Currently using: OTRS 6.0.14 -- MariaDB -- Ubuntu 16 LTS

keerthi
OTRS expert
Posts: 55
Joined: 24 Feb 2015, 06:39
OTRS Version?: OTRS3.3.5

Re: Ticket Escalation in OTRS

Post by keerthi » 01 Apr 2015, 12:35

thank you for the quick response,

but i am not getting the notification mail..

RStraub
OTRS guru
Posts: 2162
Joined: 13 Mar 2014, 09:16
OTRS Version?: 6.0.14
Real Name: Rolf Straub

Re: Ticket Escalation in OTRS

Post by RStraub » 07 Apr 2015, 09:00

Then what is the configuration of your generic agent, and what do you do to trigger it?
Currently using: OTRS 6.0.14 -- MariaDB -- Ubuntu 16 LTS

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