safe to remove default queus?

[rvwmgk]

Is it safe to set the default queues that as inactive?

Postmaster, Misc, Junk,...

Can they be set as inactive or do they *have* to be used for some reason?

Let's suppose this is a fresh OTRS install with no tickets, no filters, no noting.

[EXG133]

Yes but make sure you update SysConfig first with the names of your queues (like Default postmaster queue etc).

[rvwmgk]

Thanks for your reply, EXG133!!!

Yes, excellent point! But if I'm not mistaking Default postmaster queue is defined in PostMaster Mail Accounts, not in SysCongig.

Anything in SysConfig you can think of that should be verified?

Grtz,

RvW

[EXG133]

There is "PostmasterDefaultQueue" but there is not much else. Specific options like actions after finding an X-Header (like SpamAssasin) but you will find those when enabling those options.

Queues are almost always safe, default states or ticket types is something else