how to do customer queue mapping

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keerthi
OTRS expert
Posts: 55
Joined: 24 Feb 2015, 06:39
OTRS Version?: OTRS3.3.5

how to do customer queue mapping

Post by keerthi » 25 Mar 2015, 09:05

Hi,

i want to display only queues which are related to that particular customer in the "TO" filed of customer panel,how to do that.
now the customer can able to select all queues, but i need to restrict it, please find the below screen shot,
there it is displaying 3 queues but i need to display only one which is related to customer.

Thnak u.
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crythias
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Re: how to do customer queue mapping

Post by crythias » 25 Mar 2015, 10:19

Don't use customer based queues
or use CustomerGroupSupport/Customer Groups for segregation.
or read this
OTRS 5.0.x (private/testing/public) on Linux with MySQL database. Also on github.
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keerthi
OTRS expert
Posts: 55
Joined: 24 Feb 2015, 06:39
OTRS Version?: OTRS3.3.5

Re: how to do customer queue mapping

Post by keerthi » 27 Mar 2015, 07:09

thnak u.

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