escalation for open tickets...

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keerthi
OTRS expert
Posts: 55
Joined: 24 Feb 2015, 06:39
OTRS Version?: OTRS3.3.5

escalation for open tickets...

Post by keerthi » 24 Mar 2015, 14:59

[img]Hi,


How to escalate open tickets.

and i attached one screen shot, please find that one and let me clarify one thing is that code is only for new ticket escalation??, not for open tickets.


Thank u.[/img]
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