I'm try to add an new topic to the customer navigation bar (OTRS4).
I solved to add an extra dropdown item into the menu bar, by adding configuration settings for the new entries.
I added a link to create a new ticket by using the Action=CustomerTicketMessage in the URL. I also filled in some properties for the destination queue and the content.
Everything works fine except the highlighting of the used navigation entry. The highlight always remains on the "Tickets->New Ticket" topic.
Is there any way to configure which navigation entry should be highlighted? Or do I have to create an additional .pl file to provide some new Action?
Any clues on this?
Thanks in advance
Felix Schäfer
Add new topic to customer navigation bar
Moderator: crythias
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- Znuny newbie
- Posts: 90
- Joined: 20 May 2008, 12:50
- Znuny Version: 3.1.X
- Real Name: Felix
- Company: SyroCon Consulting GmbH
- Location: Darmstadt
Add new topic to customer navigation bar
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production: OTRS 5.0.X | OTRS:ITSM 5.0.X | AWS-RDS MariaDB 10.1.X | CentOS 7
Gibt es im Raum Frankfurt/Darmstadt OTRS/ITSM-Benutzer, die an einem Erfahrungsaustausch interessiert sind? Dann meldet euch um mit Gleichgesinnten über OTRS in der Praxis und den ganzen Rest zu reden.
Gibt es im Raum Frankfurt/Darmstadt OTRS/ITSM-Benutzer, die an einem Erfahrungsaustausch interessiert sind? Dann meldet euch um mit Gleichgesinnten über OTRS in der Praxis und den ganzen Rest zu reden.