[SOLVED] CustomerTicketClose

Moderator: crythias

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nanotowers
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[SOLVED] CustomerTicketClose

Post by nanotowers »

hi Everybody:

anybody knows how i can to do that the customer close the ticket or how to work ::CustomerTicketClose:: addon?
Last edited by nanotowers on 19 Mar 2015, 23:19, edited 2 times in total.
OTRS: 3.1.18, OTRS::ITSM 3.1.10
Apache2/MySQL 5+

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"Try not to become a man of success, but rather try to become a man of value." - Albert Einstein
crythias
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Re: CustomerTicketClose

Post by crythias »

Customers can close the ticket by adding a note/followup to the ticket in the web interface and setting the next state to closed successful.
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nanotowers
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Joined: 19 Aug 2014, 17:27
Znuny Version: 3.1.18
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Re: CustomerTicketClose

Post by nanotowers »

where i can get this configuration
OTRS: 3.1.18, OTRS::ITSM 3.1.10
Apache2/MySQL 5+

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"Try not to become a man of success, but rather try to become a man of value." - Albert Einstein
jojo
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Re: CustomerTicketClose

Post by jojo »

That's Default
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nanotowers
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Posts: 204
Joined: 19 Aug 2014, 17:27
Znuny Version: 3.1.18
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Re: CustomerTicketClose

Post by nanotowers »

I enabled the state change for the customer thank you
OTRS: 3.1.18, OTRS::ITSM 3.1.10
Apache2/MySQL 5+

NanoTowerS
"Try not to become a man of success, but rather try to become a man of value." - Albert Einstein
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