Reply and ReplyAll not working in otrs.

Moderator: crythias

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keerthi
OTRS expert
Posts: 55
Joined: 24 Feb 2015, 06:39
OTRS Version?: OTRS3.3.5

Reply and ReplyAll not working in otrs.

Post by keerthi »

Hi,

Reply and Reply All are not working in OTRS.
if i want give reply to the ticket how..


Thank u.

jojo
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Posts: 14643
Joined: 26 Jan 2007, 14:50
OTRS Version?: Git Master
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Re: Reply and ReplyAll not working in otrs.

Post by jojo »

did you assign a response template to the queue?
"Production": OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com :: Share your ideas

keerthi
OTRS expert
Posts: 55
Joined: 24 Feb 2015, 06:39
OTRS Version?: OTRS3.3.5

Re: Reply and ReplyAll not working in otrs.

Post by keerthi »

Thank u for your quick response,
please find the below attachment,there is no option to select reply type in template.
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keerthi
OTRS expert
Posts: 55
Joined: 24 Feb 2015, 06:39
OTRS Version?: OTRS3.3.5

Re: Reply and ReplyAll not working in otrs.

Post by keerthi »

sorry for the inconvenience,
I am asking about reply and replyall options which are available in below screen please check it once.

Thank you.
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jojo
Moderator
Posts: 14643
Joined: 26 Jan 2007, 14:50
OTRS Version?: Git Master
Contact:

Re: Reply and ReplyAll not working in otrs.

Post by jojo »

for reply you have to create answer templates and assign them to the queue
"Production": OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com :: Share your ideas

keerthi
OTRS expert
Posts: 55
Joined: 24 Feb 2015, 06:39
OTRS Version?: OTRS3.3.5

Re: Reply and ReplyAll not working in otrs.

Post by keerthi »

ok i will try, thank u so much for your quick response.

keerthi
OTRS expert
Posts: 55
Joined: 24 Feb 2015, 06:39
OTRS Version?: OTRS3.3.5

Re: Reply and ReplyAll not working in otrs.

Post by keerthi »

it is working fine thank u jojo...

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