Reply and ReplyAll not working in otrs.

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keerthi
OTRS expert
Posts: 55
Joined: 24 Feb 2015, 06:39
OTRS Version?: OTRS3.3.5

Reply and ReplyAll not working in otrs.

Post by keerthi » 19 Mar 2015, 11:40

Hi,

Reply and Reply All are not working in OTRS.
if i want give reply to the ticket how..


Thank u.

jojo
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Posts: 14598
Joined: 26 Jan 2007, 14:50
OTRS Version?: Git Master
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Re: Reply and ReplyAll not working in otrs.

Post by jojo » 19 Mar 2015, 11:40

did you assign a response template to the queue?
"Production": OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com :: Share your ideas

keerthi
OTRS expert
Posts: 55
Joined: 24 Feb 2015, 06:39
OTRS Version?: OTRS3.3.5

Re: Reply and ReplyAll not working in otrs.

Post by keerthi » 19 Mar 2015, 12:05

Thank u for your quick response,
please find the below attachment,there is no option to select reply type in template.
You do not have the required permissions to view the files attached to this post.

keerthi
OTRS expert
Posts: 55
Joined: 24 Feb 2015, 06:39
OTRS Version?: OTRS3.3.5

Re: Reply and ReplyAll not working in otrs.

Post by keerthi » 19 Mar 2015, 12:37

sorry for the inconvenience,
I am asking about reply and replyall options which are available in below screen please check it once.

Thank you.
You do not have the required permissions to view the files attached to this post.

jojo
Moderator
Posts: 14598
Joined: 26 Jan 2007, 14:50
OTRS Version?: Git Master
Contact:

Re: Reply and ReplyAll not working in otrs.

Post by jojo » 19 Mar 2015, 12:49

for reply you have to create answer templates and assign them to the queue
"Production": OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com :: Share your ideas

keerthi
OTRS expert
Posts: 55
Joined: 24 Feb 2015, 06:39
OTRS Version?: OTRS3.3.5

Re: Reply and ReplyAll not working in otrs.

Post by keerthi » 19 Mar 2015, 12:56

ok i will try, thank u so much for your quick response.

keerthi
OTRS expert
Posts: 55
Joined: 24 Feb 2015, 06:39
OTRS Version?: OTRS3.3.5

Re: Reply and ReplyAll not working in otrs.

Post by keerthi » 19 Mar 2015, 13:03

it is working fine thank u jojo...

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