OTRS integration with OCS Inventory

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nanotowers
OTRS superhero
Posts: 203
Joined: 19 Aug 2014, 17:27
OTRS Version?: 3.1.18
Real Name: Vlad
Location: Bogotá (Colombia)
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OTRS integration with OCS Inventory

Post by nanotowers » 13 Mar 2015, 15:24

Hi Folks,

Anybody have a manual for the OTRS integration with OCS Inventory?
OTRS: 3.1.18, OTRS::ITSM 3.1.10
Apache2/MySQL 5+

NanoTowerS
"Try not to become a man of success, but rather try to become a man of value." - Albert Einstein

Wolfgangf
OTRS guru
Posts: 1025
Joined: 13 Apr 2009, 12:26
OTRS Version?: 6.0.13
Real Name: Wolfgang Fürtbauer
Company: PBS Logitek GmbH
Location: Pinsdorf

Re: OTRS integration with OCS Inventory

Post by Wolfgangf » 13 Mar 2015, 22:31

no manual but an brief description what I did
- create an export file in OCS (mine is done by a perl script ...)
- use the import / export module in OTRS and create a definition
- schedule the import
Produktiv:
OTRS 6.0.13/ ITSM 6.0.13
OS: SUSE Linux (SLES 12, Leap), MySql 5.5.x, 5.6.x
Windows 2012 AD Integration (agents and customers), Nagios integration (incidents, CMDB), Survey, TimeAccounting

nanotowers
OTRS superhero
Posts: 203
Joined: 19 Aug 2014, 17:27
OTRS Version?: 3.1.18
Real Name: Vlad
Location: Bogotá (Colombia)
Contact:

Re: OTRS integration with OCS Inventory

Post by nanotowers » 16 Mar 2015, 14:56

Thanks , I will try to do the same .
OTRS: 3.1.18, OTRS::ITSM 3.1.10
Apache2/MySQL 5+

NanoTowerS
"Try not to become a man of success, but rather try to become a man of value." - Albert Einstein

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