No Putty access

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vgsadvies
Znuny newbie
Posts: 1
Joined: 03 Mar 2015, 17:25
Znuny Version: otrs4
Real Name: Ivo van Gastel
Company: VGS

No Putty access

Post by vgsadvies »

Hi,

New to OTRS. Installed the version 4 appliance in Virtualbox. Putty can access the appliance but I cannot login. Tried root@localhost with pw root as well as one of the local users I've setup.

please advice,

kind regards,

Ivo
elitt
Znuny newbie
Posts: 70
Joined: 08 Jan 2015, 17:01
Znuny Version: 5.0.10
Real Name: Egareg JAOUEN
Company: Elitt

Re: No Putty access

Post by elitt »

Hi,

On my appliance, the user is "root" (not "root@localhost") and the password is prompted during the installation process (see http://otrs.github.io/doc/manual/applia ... 03s06.html).
root@localhost / root is only the user for the web interface not for the appliance administration.
OTRS v5.0.10 on Fedora25 with posgreSQL 9.4.9 database
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