difference between emial notification-ext and int

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keerthi
OTRS expert
Posts: 55
Joined: 24 Feb 2015, 06:39
OTRS Version?: OTRS3.3.5

difference between emial notification-ext and int

Post by keerthi » 05 Mar 2015, 09:41

Hi,

Can anyone explain me the different notification article types..
what is notification-ext and
what is notification-int.

Thanks

Gonzalo
OTRS expert
Posts: 75
Joined: 06 Nov 2013, 19:20
OTRS Version?: 5.0.8
Real Name: Gonzalo

Re: difference between emial notification-ext and int

Post by Gonzalo » 05 Mar 2015, 14:23

The difference is that the external notification is seen by the customer (customer portal) and the internal is only seen by your agents
OTRS 5.0.8 with Oracle Linux Server release 7.1 with MariaDB database

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OTRS 3.3.6 on Centos 6.0 with MySQL database

keerthi
OTRS expert
Posts: 55
Joined: 24 Feb 2015, 06:39
OTRS Version?: OTRS3.3.5

Re: difference between emial notification-ext and int

Post by keerthi » 05 Mar 2015, 14:53

thank you..

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