Hi..
new ticket notification problem
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the mail id in "To" is getting new ticket notification, but the mail ids which are in the queue is not getting new ticket notification.
but in log it shows Sent agent 'NewTicket' notification to 'xxx@yyy.com'.
but not getting any mail.
can anyone help....
log
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Sent email to 'keerthi.koundinya00@gmail.com..' from 'OTRS System <xxx@yyy.com>'. HistoryType => EmailAgent, Subject => [Ticket#2015030510000091] tttttteeeeeesssssstttttt;
Thu Mar 5 11:30:42 2015 info OTRS-CGI-10 Sent agent 'NewTicket' notification to 'xxx@yyy.com'.
Thu Mar 5 11:30:42 2015 info OTRS-CGI-10 Sent agent 'NewTicket' notification to 'xxx@yyy.com'.
Thu Mar 5 11:30:42 2015 info OTRS-CGI-10 Sent agent 'NewTicket' notification to 'xxx@yyy.com'.
Thu Mar 5 11:30:41 2015 info OTRS-CGI-10 New Ticket [2015030510000091/tttttteeeeeesss] created
thank you..
new ticket notification to queue members..
Moderator: crythias