new ticket notification to queue members..

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keerthi
OTRS expert
Posts: 55
Joined: 24 Feb 2015, 06:39
OTRS Version?: OTRS3.3.5

new ticket notification to queue members..

Post by keerthi » 05 Mar 2015, 08:12

Hi..


new ticket notification problem
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the mail id in "To" is getting new ticket notification, but the mail ids which are in the queue is not getting new ticket notification.
but in log it shows Sent agent 'NewTicket' notification to 'xxx@yyy.com'.
but not getting any mail.
can anyone help....

log
____

Sent email to 'keerthi.koundinya00@gmail.com..' from 'OTRS System <xxx@yyy.com>'. HistoryType => EmailAgent, Subject => [Ticket#2015030510000091] tttttteeeeeesssssstttttt;
Thu Mar 5 11:30:42 2015 info OTRS-CGI-10 Sent agent 'NewTicket' notification to 'xxx@yyy.com'.
Thu Mar 5 11:30:42 2015 info OTRS-CGI-10 Sent agent 'NewTicket' notification to 'xxx@yyy.com'.
Thu Mar 5 11:30:42 2015 info OTRS-CGI-10 Sent agent 'NewTicket' notification to 'xxx@yyy.com'.
Thu Mar 5 11:30:41 2015 info OTRS-CGI-10 New Ticket [2015030510000091/tttttteeeeeesss] created

thank you..

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