Problem with mail

Moderator: crythias

Post Reply
keerthi
OTRS expert
Posts: 55
Joined: 24 Feb 2015, 06:39
OTRS Version?: OTRS3.3.5

Problem with mail

Post by keerthi » 27 Feb 2015, 12:33

hi,

i am using windows 7 o.s, mail notification is not working properly after creating a new ticket, and i am getting below error , can any one help me..

after click on create ticket i got below error
----------------------------------------------------------
Line: 2083 Module: Kernel::Modules::AgentTicketEmail::Run (OTRS 3.3.5) Line: 1291 Module: Kernel::System::Web::InterfaceAgent::Run (OTRS 3.3.5) Line: 871 Module: /opt/otrs/bin/cgi-bin/index.pl (unknown version) Line: 41


log file error:
------------------------------------------
Fri Feb 27 14:57:36 2015 error OTRS-CGI-10 Impossible to send message to: chkeerthi@bartronics.com .
Fri Feb 27 14:57:36 2015 info OTRS-CGI-10 Error sending message
Fri Feb 27 14:57:36 2015 error OTRS-CGI-10 SMTP authentication failed: 500Command unknown: 'AUTH'! Enable Net::SMTP debug for more info!
Fri Feb 27 14:57:36 2015 info OTRS-CGI-10 New Ticket [2015022710001069/mail verificati] created (TicketID=1125,Queue=Demo,Priority=3 normal,State=open)
Fri Feb 27 14:52:06 2015 error OTRS-otrs.PostMasterMailbox.pl-10 IMAP: Can't connect to mail.bartronics.com
Fri Feb 27 14:42:07 2015 error OTRS-otrs.PostMasterMailbox.pl-10 IMAP: Can't connect to mail.bartronics.com
Fri Feb 27 14:40:01 2015 error OTRS-otrs.GenericAgent.pl-10 Module Kernel/Config/GenericAgent.pm not found/could not be loaded!
Last edited by crythias on 27 Feb 2015, 16:17, edited 1 time in total.
Reason: Topic split because this request had nothing to do with the one it was attached to.

Mobios
OTRS wizard
Posts: 108
Joined: 29 Feb 2008, 16:30
OTRS Version?: 3.x 4.x 5.x 6.x
Real Name: Oliver Oltmanns
Company: i-cron
Location: Köln
Contact:

Re: getting error while send a notification mail for a new ticket

Post by Mobios » 27 Feb 2015, 14:14

keerthi wrote:
SMTP authentication failed: 500Command unknown: 'AUTH'! Enable Net::SMTP debug for more info!
IMAP: Can't connect to mail.bartronics.com
Does your Server support SMTP authentication?
Under SysConfig, SMTP, try deactivating SendmailModule::AuthUser and SendmailModule::AuthPassword to use SMTP without authentication
i-cron OTRS IT-Service Management
https://i-cron.de

keerthi
OTRS expert
Posts: 55
Joined: 24 Feb 2015, 06:39
OTRS Version?: OTRS3.3.5

getting error while send a notification mail for a new ticket

Post by keerthi » 27 Feb 2015, 14:37

I tried by deactivating auth user name and pwd but no use..

keerthi
OTRS expert
Posts: 55
Joined: 24 Feb 2015, 06:39
OTRS Version?: OTRS3.3.5

Re: Problem with mail

Post by keerthi » 02 Mar 2015, 09:37

can anyone help ...

crythias
Moderator
Posts: 10109
Joined: 04 May 2010, 18:38
OTRS Version?: 5.0.x
Location: SouthWest Florida, USA
Contact:

Re: Problem with mail

Post by crythias » 02 Mar 2015, 15:58

Your SMTP server doesn't like your credentials.
OTRS 5.0.x (private/testing/public) on Linux with MySQL database. Also on github.
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask

keerthi
OTRS expert
Posts: 55
Joined: 24 Feb 2015, 06:39
OTRS Version?: OTRS3.3.5

Re: Problem with sending notification mail

Post by keerthi » 03 Mar 2015, 06:33

for Send notification to agents when there are new tickets i did like this

In Admin → Agent Management → Agent select the agent you want, in "New Ticket Notification" choose yes and in "My Queues" select them all and click Submit.

Still i need to do anything else..

keerthi
OTRS expert
Posts: 55
Joined: 24 Feb 2015, 06:39
OTRS Version?: OTRS3.3.5

Escalation of tickets

Post by keerthi » 03 Mar 2015, 09:40

For auto escalation i did i like this

Queues-->select the queue for edit-->in that i change Escalation first response time to 15 mins..

Here where i need to mention the mail id for escalation( i need to escalate ticket for that mail id).
can anyone help..

keerthi
OTRS expert
Posts: 55
Joined: 24 Feb 2015, 06:39
OTRS Version?: OTRS3.3.5

Re: Problem with mail

Post by keerthi » 03 Mar 2015, 12:12

and i am getting
Module Kernel/Config/GenericAgent.pm not found/could not be loaded! error....

reneeb
OTRS guru
Posts: 4795
Joined: 13 Mar 2011, 09:54
OTRS Version?: 3.3.x
Company: Perl-Services.de
Contact:

Re: Problem with mail

Post by reneeb » 03 Mar 2015, 12:17

Did you copy Kernel/Config/GenericAgent.pm.dist to Kernel/Config/GenericAgent.pm when you installed OTRS?
Perl / OTRS development: http://perl-services.de
Free OTRS add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de

keerthi
OTRS expert
Posts: 55
Joined: 24 Feb 2015, 06:39
OTRS Version?: OTRS3.3.5

Re: Problem with mail

Post by keerthi » 03 Mar 2015, 13:35

Hi,

"GenericAgent.pm" is already present in "/opt/otrs/Kernel/Config/" folder. Still I am getting the error. Can you help me to resolve the issue


# --
# Kernel/Config/GenericAgent.pm - config file of generic agent
# Copyright (C) 2001-2012 OTRS AG, http://otrs.org/
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (AGPL). If you
# did not receive this file, see http://www.gnu.org/licenses/agpl.txt.
# --

package Kernel::Config::GenericAgent;

use strict;
use warnings;
use utf8;

use vars qw(@ISA @EXPORT %Jobs);
use Exporter;
@ISA = qw(Exporter);
@EXPORT = qw(%Jobs);

# -----------------------------------------------------------------------
# config options
# -----------------------------------------------------------------------
%Jobs = (

# GenericAgent job that sends escalation notifications.
# Activate this if you want to use these notifications in your system.
'send escalation notifications' => {
Escalation => 1,
# new ticket properties
New => {
Module => 'Kernel::System::GenericAgent::NotifyAgentGroupOfCustomQueue',
},
},


# GenericAgent job that triggers escalation forewarn and escalation start events.
# Activate this if you want to use these events in your system.
'trigger escalation events' => {
Escalation => 1,
# new ticket properties
New => {
Module => 'Kernel::System::GenericAgent::TriggerEscalationStartEvents',
},
},
# insert your jobs (see Kernel/Config/GenericAgent.pm.examples)
);
# -----------------------------------------------------------------------
# end of config options
# -----------------------------------------------------------------------
1;

crythias
Moderator
Posts: 10109
Joined: 04 May 2010, 18:38
OTRS Version?: 5.0.x
Location: SouthWest Florida, USA
Contact:

Re: Problem with mail

Post by crythias » 03 Mar 2015, 14:47

For new topics, please create a new topic on this forum. Today's posts are unrelated to SMTP Auth.
OTRS 5.0.x (private/testing/public) on Linux with MySQL database. Also on github.
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask

Post Reply