Hide tickets from non-queues.

Moderator: crythias

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keerthi
OTRS expert
Posts: 55
Joined: 24 Feb 2015, 06:39
OTRS Version?: OTRS3.3.5

Hide tickets from non-queues.

Post by keerthi » 25 Feb 2015, 13:11

Hi,

How can i disable the all tickets view in open tickets section of the dashboard
only admin can able to see all tickets,remaining people can only able to see the tickets in their queues,
can anyone help me.

thank you.
Last edited by crythias on 25 Feb 2015, 16:16, edited 1 time in total.
Reason: Split because it's important to set a topic for your issue.

jojo
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Re: Hide tickets from non-queues.

Post by jojo » 25 Feb 2015, 16:21

set up a proper permission model
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