map LADP/ActiveDirectory groups into OTRS groups for customers

Giulio Soleni · Post by **Giulio Soleni** » 05 Feb 2015, 18:02

Hi,
from /opt/otrs/kernel/Config/Defaults.pm I could see (and I tested) it is possible to map ActiveDirectory groups into OTRS groups (and also into OTRS roles) for Agents sync purposes.
I would like to know if the same is somehow feasible for Customers users as well.

I already mapped my customers from AD to OTRS but I would like to assign them automatically to some specific OTRS groups, depending on their belonging to ActiveDirectory groups. That is ... instead of using the same list of default groups for any customer I would like to assign them to a different list of default groups, according to the ActiveDirectory group to which they belong.

May you please help me?

Thank you in advance,
Giulio

Post by **crythias** » 08 Feb 2015, 07:02

Giulio Soleni · Post by **Giulio Soleni** » 08 Feb 2015, 14:13

mmh... gotcha

I am presently managing to do it with a script that browse users in ActiveDirectory, check their groups and then tries to add them to the corresponding OTRS groups.
As soon as I have some results I'll post here below...

Post by **crythias** » 08 Feb 2015, 14:53

Reason: it's *generally* not necessary to assign users to groups.

viewtopic.php?t=18702

If you are able to do so, you can ACL on a given LDAP attribute that's Map'd.

Giulio Soleni · Post by **Giulio Soleni** » 29 Mar 2015, 19:17

This is my small contribution:
viewtopic.php?f=60&t=28667

Znuny and ((OTRS)) Community Edition

map LADP/ActiveDirectory groups into OTRS groups for customers

map LADP/ActiveDirectory groups into OTRS groups for customers

Re: map LADP/ActiveDirectory groups into OTRS groups for customers

Re: map LADP/ActiveDirectory groups into OTRS groups for customers

Re: map LADP/ActiveDirectory groups into OTRS groups for customers

Re: map LADP/ActiveDirectory groups into OTRS groups for customers