Installing OTRS on 64 bit Server Issue

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avillagomez
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Installing OTRS on 64 bit Server Issue

Post by avillagomez » 26 Jan 2015, 18:42

Hi, I need some help here, I've been trying to install OTRS on a "clean" server, mi server is Windows Server 2008 R2 Standard 64 bits, and I installed the following components:

otrs-3.3.11-win-installer-3.0.6.exe
ActivePerl-5.16.3.1603-MSWin32-x86-296746.msi

But when it's time to configure OTRS via web, it gives me the following message:

Error HTTP 500.19 - Internal Server Error
No se puede obtener acceso a la página solicitada porque los datos de configuración relacionados de la página no son válidos.

Module
DynamicCompressionModule

Notification
SendResponse

Handler
PerlEx

Error Code
0x8007007e

URL Requested
http://localhost:80/otrs/installer.pl

Internal
C:\otrs\OTRS\bin\cgi-bin\installer.pl

Method
Anonymous

User
Anonymous

So I decided to search over the forums, and I found the next link:

viewtopic.php?t=22377

After reading, I tried the following command, but not good results:

Command:
%windir%\system32\inetsrv\appcmd.exe set config -section:system.webServer/httpCompression /-[name=’xpress’]

Result:
ERROR ( message:Malformed collection indexer; format is [@position,name=’value’,name2=’value2′,…]. The @position specifier is optional, and be ‘@start’, ‘@end’, or ‘@N’ where N is a numeric index into the collection. )

Other test was stopping IIS, and going directly to the applicationHost.config files, search for the next section and remove it, then restarted IIS, but, the same error:

<scheme name=”xpress” doStaticCompression=”false” doDynamicCompression=”true” dll=”C:\Windows\system32\inetsrv\suscomp.dll” staticCompressionLevel=”10″ dynamicCompressionLevel=”0″ />

I've tried some other parameter in the schema, like only 32bittness, but, doesn't work either.

Please, someone can help me here, I feel kind of lost, is something on my server? If I try to install on a 32x server will work? (Actually doing this, for test) Do I forgot something else?

Thanks in Advance!

EDIT:

Running module otrs.CheckModules.pl gives me this:

C:\OTRS\OTRS\bin>perl.exe otrs.checkmodules.pl
Set up gcc environment - 3.4.5 (mingw-vista special r3)
o Archive::Tar.....................ok (v1.90)
o Crypt::Eksblowfish::Bcrypt.......ok (v0.009)
o Crypt::SSLeay....................ok (v0.60)
o Date::Format.....................ok (v2.24)
o DBI..............................ok (v1.623)
o DBD::mysql.......................ok (v4.022)
o DBD::ODBC........................ok (v1.31)
o DBD::Oracle......................ok (v1.58)
o DBD::Pg..........................ok (v2.19.3)
o Encode::HanExtra.................ok (v0.23)
o GD...............................ok (v2.46)
o GD::Text.......................ok (v0.86)
o GD::Graph......................ok (v1.44)
o IO::Socket::SSL..................ok (v1.84)
o JSON::XS.........................ok (v2.34)
o List::Util::XS...................ok (v1.27)
o LWP::UserAgent...................ok (v6.05)
o Mail::IMAPClient.................ok (v3.35)
o IO::Socket::SSL................ok (v1.84)
o Net::DNS.........................ok (v0.82)
o Net::LDAP........................ok (v0.64)
o PDF::API2........................ok (v2.023)
o Compress::Zlib.................ok (v2.060)
o Text::CSV_XS.....................ok (v0.95)
o Time::HiRes......................ok (v1.9725)
o Time::Piece......................ok (v1.20_01)
o XML::Parser......................ok (v2.41)
o YAML::XS.........................ok (v0.39)
o Win32::Daemon....................ok (v20110117)
o Win32::Service...................ok (v0.06)

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crythias
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Re: Installing OTRS on 64 bit Server Issue

Post by crythias » 26 Jan 2015, 18:45

It's really not worth asking about OTRS on windows anymore. If you're at first install, you may wish to try instead the appliance with the latest 4.x release.
OTRS 5.0.x (private/testing/public) on Linux with MySQL database. Also on github.
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avillagomez
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Joined: 24 Jul 2013, 01:49
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Re: Installing OTRS on 64 bit Server Issue

Post by avillagomez » 26 Jan 2015, 19:47

But, what if i only have Windows Server? Are the steps the same? How can i really leave OTRS as service from a virtual disk? It's a technical doubt, I'm newbie.

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crythias
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Re: Installing OTRS on 64 bit Server Issue

Post by crythias » 26 Jan 2015, 20:13

avillagomez wrote: How can i really leave OTRS as service from a virtual disk?
Hyper-V should be adequate.
OTRS 5.0.x (private/testing/public) on Linux with MySQL database. Also on github.
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
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avillagomez
OTRS newbie
Posts: 9
Joined: 24 Jul 2013, 01:49
OTRS Version?: 3.1.6
Real Name: Alejandro Villagomez
Company: Outhelping

Re: Installing OTRS on 64 bit Server Issue

Post by avillagomez » 27 Jan 2015, 00:11

Thanks crythias, I'll try that on the 64x Server, but on a 32x Server everything is OK after install.

renscoulier
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Re: Installing OTRS on 64 bit Server Issue

Post by renscoulier » 27 Jan 2015, 09:24

Had the same issues as you had.
Constantly errors of services etc.. not running.
Then installed appliance and everything is fine.

avillagomez
OTRS newbie
Posts: 9
Joined: 24 Jul 2013, 01:49
OTRS Version?: 3.1.6
Real Name: Alejandro Villagomez
Company: Outhelping

Re: Installing OTRS on 64 bit Server Issue

Post by avillagomez » 27 Jan 2015, 18:18

Ok thanks, i'll check that appliance on Hyper-V.

Thanks!.

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