how i can change Priority formate in TicketViewZoom

[grathi]

I wish to change the formate of Priority in TicketViewZoom
right now it Shows Like "Priority : 3 Low"
But instead Of it I want Like "Priority : Low" This Way
So how I can change it


Thanks
Gaurav

[reneeb]

Change it in the translation file. Create a new en_grathi.pm (instead of "en" the language code you need) and add your custom translations there. See other language files for templates.

[grathi]

sorry I din't find translation file
can you please explain steps


Thanks
Gaurav

[reneeb]

Place this as en_grathi.pm in Kernel/Language:

Code: Select all

package Kernel::Language::en_grathi;

use strict;
use warnings;

our $VERSION = '0.01';

sub Data {
    my $Self = shift;

    my $Lang = $Self->{Translation};

    return if ref $Lang ne 'HASH';

    $Lang->{"2 low"} = "low";
    
    return 1;
}

1;

Just add another

Code: Select all

    $Lang->{"2 low"} = "low";

line with the appropriate values if you need other translations.

[grathi]

I have done it .
but how I can use this module .

[reneeb]

OTRS uses that module automatically when the user has selected "en" as the language to use...

[grathi]

Thanks
Its works but it also changed in CustomerTicketMessage.pm .
while I wish to change it only in CustomerTicketZoom.pm .
I don't want to show ID of priority only value should be in CustomerTicketZoom.pm
Please help me for it
Thanks
Gaurav

[yuri0001]

To my mind, your idea to change the name of priority is wrong becouse the first number in name is to sort them in drop-down lists. If you want to do it only to display in some screens? The translation file do this change for all screens.

[grathi]

Hi yuri0001

yes I agree with you but dropdownlist not present in CustomerTicketZoom.pm , here it just display which we had selected in customerTicketMessage.pm
So I dont think so there is nay need to display the numeric value in front of Priority , Only required string.
If I am wrong please correct me
Thanks
Gaurav

[yuri0001]

Sorry my bad English!
I mean "3 normal" or "4 high". It's not ID - it is the name of Priority. In dropdown lists they sorted by first symbol. If you delete first number - they where mixed.