3.3.9: Customer User Edit screen remains empty

[Tukcedo]

Hey guys,

I'm new OTRS user and I can't get editing of company users to work. Companies work fine, but when I select an existing user from the search list, the resulting window remains empty. The url is:

http://xxxxx/otrs/index.pl?Action=Admin ... ;Nav=Agent

Note that ID= is empty too. However, putting a valid ID in there doesn't make any difference.

Does anybody have any idea what this might be??

Thx,

Michel.

[Tukcedo]

Nobody any ideas???

[Giulio Soleni]

hallo,
did you enable Company Support on your /opt/otrs/Kernel/Config.pm ?

Code: Select all

CustomerCompanySupport => 1

[Tukcedo]

Hi Giulio,

That value does not exist in Kernel/Config.pm. I looked in the code and there are a number of references to it, but it doesn't seem to be defined anywhere.

UPDATE:
It was commented out in Kernel/Config/Defaults.pm but uncommenting it ("CustomerCompanySupport => 1") doesn't make any difference sadly ...

Thx,

Mich.

[Giulio Soleni]

The correct approach is to copy and paste from /opt/otrs/Kernel/Config/Defaults.pm into /opt/otrs/Kernel/Config.pm the whole

Code: Select all

$Self->{CustomerUser} = {

...

}

section and edit it wherever necessary.

Also you may have different backends for customers (for example OTRS DB and LDAP) ... in that case you should specify different sections distinguished by a progressive number:
$Self->{CustomerUser} must be always reserved for OTRS DB, $Self->{CustomerUser1} could be used for your LDAP or ActiveDirectory and so on...

and for each section you should specify CustomerCompanySupport => 1

Any option set inside /opt/otrs/Kernel/Config.pm overrides what is found inside /opt/otrs/Kernel/Config/Defaults.pm

Please post the whole content of /opt/otrs/Kernel/Config.pm and we may check for your configuration