Auto-Assign CustomerID by email domain

[jevans]

Has anyone done this? is it possible?

I have it configured as a postmaster filter, if there's a similar filter for customer registrations that would be sweet! I've searched the forums and googles but nothing so far.

[crythias]

PMF regex match @domain
Set X-OTRS-CustomerNo databits

[jevans]

yes I have it configured for the postmail filter, but I'd like it setup for customer registration.

[crythias]

There's a rare reason that you'd need to have customers sign up for your ticketing system themselves.

[jevans]

True,
I was thinking of another solution to fit this 'need', if a customer emails in a ticket; part of my autoresponder includes a link to register. This could include a URL Parameter to set the CustomerID on registration.

I also noticed that you need to 'remember' the customer ID when creating a customer user, (even if creating the user from the Customer Information Center'

https://otrs/otrs/customer.pl#Signup;Cu ... ountNumber

Thanks!

[seberget2]

I was thinking of another solution to fit this 'need', if a customer emails in a ticket; part of my autoresponder includes a link to register. This could include a URL Parameter to set the CustomerID on registration.

You could have a look at http://opar.perl-services.de/package/S/ ... Management as it might help you along the way.