Generic Agent match empty dropdown

[jlima]

Hi
I want to check whether a certain dropdown is empty when a ticket is closed and, in that case, add a note to the ticket and reopen the ticket.

I set up a generic agent job that is triggered by a state change
with filter set to Closed successful
action set new state to open
and add note xxx

but I can't find a way to check if the dropdown if empty. The gui only shows the possible values.

Can someone help me on this or point me a different direction?

thanks
jorge

[reneeb]

That's not possible with GenericAgents built with the webinterface. You have to write a Perl module that is called with the GenericAgent.

But why don't you make that dropdown mandatory in the close dialog?

[jlima]

hi reneeb
thanks for your reply
I've several forms that allow to select next state.
I could make this dropdown mandatory but, if the next state isn't 'closed', it's ok not to have it filled.

As I don't speak perl, I think i'll have to choose another way
thanks anyway
jlima