Ajax Communication error

[inderjohar2287]

From last 2 months there was no error into the OTRS. Now after changing is IP from 192 series to 10 series it start giving the AJAX communication error.
I have to select "Prevent this page..." then it stops for a while... At least in a day it comes once.

Second hurdle is that after changing IP series it is logging out sessions of agent and customer even then their is setting set of refresh after 2 mins. Sometime it is loging after 1 min when an agent is putting update on the ticket.
The time that I have seen from admin panel is 5 hours of session that I have increased earlier to 8 hours but also it didn't resolve my problem therefore I made it default.

Please help on above to hurdles. BTW my OTRS is on VM

[inderjohar2287]

Please help me to fix this

[crythias]

your config seems to have default website under old IP.

[inderjohar2287]

Config file will have old IP. This what you mean?

Also please help me to find the resolution of 2nd point that is session out even after 2 mins.

[jojo]

check the OTRS config for the IP address for the old system

[jevans]

Did you ever get his working?

I had a similar issue with chrome, viewtopic.php?f=62&t=27422

[inderjohar2287]

I have changed into the main configuration file where I found the old IP.

Problem is still persisting as AJAX communication error and session out.

[jevans]

did you give everyone read permissions to the js cache objects?

Code: Select all

chmod 664 /opt/otrs/var/httpd/htdocs/js/js-cache/*

[inderjohar2287]

it will fix AJAX communication error as well session log out issue?

[jevans]

I assume the logout button doesn't work until you refresh the screen because javascript isn't loading.

javascript isn't loading because your can't access it (no read permissions).

tldr; yes.

I do still have some ajax issues with loading the RichTextEditor but only if I clear the browser cache.

[jevans]

IF that doesn't work, I ended up enabling Enhanced Richtext Editor (Core::WEB)

Seemed to shut chrome up for good.

I also disabled minification of CSS and JS, not 100% sure if that helped.

[inderjohar2287]

All these doesn't help out to fix the hurdle of logout and the error message.

[crythias]

Did you bin/otrs.DeleteCache.pl ?

[inderjohar2287]

I have done the and it shows status "Done" but still session is logging out.