Upgrading error from 3.3.10 to 4.0.1

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flynets
Znuny newbie
Posts: 4
Joined: 26 Nov 2014, 16:32
Znuny Version: 4.0.7

Upgrading error from 3.3.10 to 4.0.1

Post by flynets »

Hi,
today i've tried to upgrade OTRS with ITSM both at 3.3.10 to version 4.0.1 on Production server based on Centos 6.6.
I followed meticulously the official guide to make this operation: https://otrs.github.io/doc/manual/admin ... ading.html, without problems detected in process; but when I'm trying to access to "index.pl" portal I receive an "Internal Server Error", that in httpd error_log was traced with this messages:

Code: Select all

[Wed Nov 26 13:34:16 2014] -e:  (in cleanup) Can't call method "Get" on an undefined value at /opt/otrs//Kernel/System/AuthSession/DB.pm line 583.
[Wed Nov 26 13:34:16 2014] [error] [Wed Nov 26 13:34:16 2014] -e: Got no DBObject! at /opt/otrs//Kernel/System/Stats/Dynamic/ITSMTicketSolutionTimeAverage.pm line 37.\n\t(in cleanup) Can't call method "Get" on an undefined value at /opt/otrs//Kernel/System/AuthSession/DB.pm line 583.\n
I noticed that the "customer.pl" portal works fine.

in this forum, there is a thread with a similar error solved by the user upgrading the ITSM packages with manual upgrade of packages witch command otrs.PackageManager.pl, but in my case i receive this error on core upgrade.

Code: Select all

# bin/otrs.PackageManager.pl -a upgrade -p /root/otrs4/GeneralCatalog-4.0.1.opm

# bin/otrs.PackageManager.pl -a upgrade -p /root/otrs4/ITSMCore-4.0.1.opm
[Wed Nov 26 13:53:30 2014] otrs.PackageManager.pl: DBD::mysql::db do failed: MySQL server has gone away at /opt/otrs/Kernel/System/DB.pm line 442.
ERROR: OTRS-otrs.PackageManager.pl-60 Perl: 5.10.1 OS: linux Time: Wed Nov 26 13:53:30 2014

 Message: MySQL server has gone away, SQL: 'INSERT INTO package_repository (name, version, vendor, filename,  content_type, content, install_status,  create_time, create_by, change_time, change_by) VALUES  (?, ?, ?, ?, 'text/xml', ?, 'not installed',
        '2014-11-26 13:53:30'
    , 1,
        '2014-11-26 13:53:30'
    , 1)'

 Traceback (2240):
   Module: Kernel::System::Package::RepositoryAdd Line: 371
   Module: Kernel::System::Package::PackageUpgrade Line: 833
   Module: bin/otrs.PackageManager.pl Line: 516
The reinstall way produce the error of an incompatible framework version (4.0) with the packages to reinstall (3.3).
The uninstall of this packages is impossibile for this production environment.

Anyone can help me?
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jojo
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Posts: 15019
Joined: 26 Jan 2007, 14:50
Znuny Version: Git Master
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Re: Upgrading error from 3.3.10 to 4.0.1

Post by jojo »

check the max allowed package size of the database to allow huge packages like the ITSM one (should be more than 20M)
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
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flynets
Znuny newbie
Posts: 4
Joined: 26 Nov 2014, 16:32
Znuny Version: 4.0.7

Re: Upgrading error from 3.3.10 to 4.0.1

Post by flynets »

Thanks for the tip,
the packeck size was too small, anyway after the change the process upgrade go in error in the same mode.

I used this order to upgrade ITSM packages:
1. GeneralCatalog - Installed correctly
2. ITSMCore - Error
3. ITSMIncidentProblemManagement - Error
4. ITSMConfigurationManagement
5. ITSMServiceLevelManagement
6. ITSMChangeManagement
7. ImportExport

this is the trace of # bin/otrs.PackageManager.pl -a upgrade -p /root/otrs4/ITSMCore-4.0.1.opm

Code: Select all

Notice: Backup for changed file: /opt/otrs/bin/otrs.AddService.pl.backup
Notice: Removed file: /opt/otrs/bin/otrs.AddService.pl
Notice: Recovered: /opt/otrs/bin/otrs.AddService.pl.save
Notice: Removed file: /opt/otrs/doc/itsm-core-database.dia
Notice: Removed file: /opt/otrs/doc/itsm-core-database.png
Notice: Removed file: /opt/otrs/Kernel/Config/Files/FrameworkITSMCore.xml
Notice: Removed file: /opt/otrs/Kernel/Config/Files/ITSMCore.xml
Notice: Removed file: /opt/otrs/Kernel/Config/Files/ITSMService.xml
Notice: Removed file: /opt/otrs/Kernel/Config/Files/TicketITSMService.xml
Notice: Removed file: /opt/otrs/Kernel/Language/bg_ITSMCore.pm
Notice: Removed file: /opt/otrs/Kernel/Language/cs_ITSMCore.pm
Notice: Removed file: /opt/otrs/Kernel/Language/ct_ITSMCore.pm
Notice: Removed file: /opt/otrs/Kernel/Language/da_ITSMCore.pm
Notice: Removed file: /opt/otrs/Kernel/Language/de_ITSMCore.pm
Notice: Removed file: /opt/otrs/Kernel/Language/es_ITSMCore.pm
Notice: Removed file: /opt/otrs/Kernel/Language/fa_ITSMCore.pm
Notice: Removed file: /opt/otrs/Kernel/Language/fr_ITSMCore.pm
Notice: Removed file: /opt/otrs/Kernel/Language/it_ITSMCore.pm
Notice: Removed file: /opt/otrs/Kernel/Language/ja_ITSMCore.pm
Notice: Removed file: /opt/otrs/Kernel/Language/ms_ITSMCore.pm
Notice: Removed file: /opt/otrs/Kernel/Language/nb_NO_ITSMCore.pm
Notice: Removed file: /opt/otrs/Kernel/Language/nl_ITSMCore.pm
Notice: Removed file: /opt/otrs/Kernel/Language/pl_ITSMCore.pm
Notice: Removed file: /opt/otrs/Kernel/Language/pt_BR_ITSMCore.pm
Notice: Removed file: /opt/otrs/Kernel/Language/pt_PT_ITSMCore.pm
Notice: Removed file: /opt/otrs/Kernel/Language/ru_ITSMCore.pm
Notice: Removed file: /opt/otrs/Kernel/Language/zh_CN_ITSMCore.pm
Notice: Removed file: /opt/otrs/Kernel/Language/zh_TW_ITSMCore.pm
Notice: Removed file: /opt/otrs/Kernel/Modules/AdminITSMCIPAllocate.pm
Notice: Backup for changed file: /opt/otrs/Kernel/Modules/AdminService.pm.backup
Notice: Removed file: /opt/otrs/Kernel/Modules/AdminService.pm
Notice: Recovered: /opt/otrs/Kernel/Modules/AdminService.pm.save
Notice: Backup for changed file: /opt/otrs/Kernel/Modules/AdminSLA.pm.backup
Notice: Removed file: /opt/otrs/Kernel/Modules/AdminSLA.pm
Notice: Recovered: /opt/otrs/Kernel/Modules/AdminSLA.pm.save
Notice: Removed file: /opt/otrs/Kernel/Modules/AgentITSMService.pm
Notice: Removed file: /opt/otrs/Kernel/Modules/AgentITSMServicePrint.pm
Notice: Removed file: /opt/otrs/Kernel/Modules/AgentITSMServiceZoom.pm
Notice: Removed file: /opt/otrs/Kernel/Modules/AgentITSMSLA.pm
Notice: Removed file: /opt/otrs/Kernel/Modules/AgentITSMSLAPrint.pm
Notice: Removed file: /opt/otrs/Kernel/Modules/AgentITSMSLAZoom.pm
Notice: Removed file: /opt/otrs/Kernel/Output/HTML/ITSMServiceMenuGeneric.pm
Notice: Removed file: /opt/otrs/Kernel/Output/HTML/ITSMServiceMenuLink.pm
Notice: Removed file: /opt/otrs/Kernel/Output/HTML/ITSMSLAMenuGeneric.pm
Notice: Removed file: /opt/otrs/Kernel/Output/HTML/LinkObjectService.pm
Notice: Removed file: /opt/otrs/Kernel/Output/HTML/Standard/AAAITSMCore.dtl
Notice: Removed file: /opt/otrs/Kernel/Output/HTML/Standard/AdminITSMCIPAllocate.dtl
ERROR: OTRS-otrs.PackageManager.pl-60 Perl: 5.10.1 OS: linux Time: Thu Nov 27 14:11:02 2014

 Message: No such file: /opt/otrs/Kernel/Output/HTML/Standard/AdminService.dtl!

 Traceback (17206):
   Module: Kernel::System::Package::_FileRemove Line: 3401
   Module: Kernel::System::Package::PackageUpgrade Line: 963
   Module: bin/otrs.PackageManager.pl Line: 516

ERROR: OTRS-otrs.PackageManager.pl-60 Perl: 5.10.1 OS: linux Time: Thu Nov 27 14:11:02 2014

 Message: No such file: /opt/otrs/Kernel/Output/HTML/Standard/AdminSLA.dtl!

 Traceback (17206):
   Module: Kernel::System::Package::_FileRemove Line: 3401
   Module: Kernel::System::Package::PackageUpgrade Line: 963
   Module: bin/otrs.PackageManager.pl Line: 516

Notice: Removed file: /opt/otrs/Kernel/Output/HTML/Standard/AgentITSMCustomerSearch.dtl
Notice: Removed file: /opt/otrs/Kernel/Output/HTML/Standard/AgentITSMService.dtl
Notice: Removed file: /opt/otrs/Kernel/Output/HTML/Standard/AgentITSMServicePrint.dtl
Notice: Removed file: /opt/otrs/Kernel/Output/HTML/Standard/AgentITSMServiceZoom.dtl
Notice: Removed file: /opt/otrs/Kernel/Output/HTML/Standard/AgentITSMSLA.dtl
Notice: Removed file: /opt/otrs/Kernel/Output/HTML/Standard/AgentITSMSLAPrint.dtl
Notice: Removed file: /opt/otrs/Kernel/Output/HTML/Standard/AgentITSMSLAZoom.dtl
Notice: Removed file: /opt/otrs/Kernel/System/LinkObject/Service.pm
Notice: Removed file: /opt/otrs/Kernel/System/ITSMCIPAllocate.pm
Notice: Backup for changed file: /opt/otrs/Kernel/System/Service.pm.backup
Notice: Removed file: /opt/otrs/Kernel/System/Service.pm
Notice: Recovered: /opt/otrs/Kernel/System/Service.pm.save
Notice: Backup for changed file: /opt/otrs/Kernel/System/SLA.pm.backup
Notice: Removed file: /opt/otrs/Kernel/System/SLA.pm
Notice: Recovered: /opt/otrs/Kernel/System/SLA.pm.save
Notice: Backup for changed file: /opt/otrs/scripts/test/CustomerUserService.t.backup
Notice: Removed file: /opt/otrs/scripts/test/CustomerUserService.t
Notice: Recovered: /opt/otrs/scripts/test/CustomerUserService.t.save
Notice: Removed file: /opt/otrs/scripts/test/ITSMCIPAllocate.t
Notice: Backup for changed file: /opt/otrs/scripts/test/Service.t.backup
Notice: Removed file: /opt/otrs/scripts/test/Service.t
Notice: Recovered: /opt/otrs/scripts/test/Service.t.save
Notice: Backup for changed file: /opt/otrs/scripts/test/SLA.t.backup
Notice: Removed file: /opt/otrs/scripts/test/SLA.t
Notice: Recovered: /opt/otrs/scripts/test/SLA.t.save
Notice: Removed file: /opt/otrs/var/httpd/htdocs/js/ITSM.Agent.CustomerSearch.js
Notice: Removed file: /opt/otrs/var/httpd/htdocs/js/ITSM.Agent.IncidentState.js
Notice: Removed file: /opt/otrs/var/httpd/htdocs/js/ITSM.Agent.Zoom.js
Notice: Removed file: /opt/otrs/var/httpd/htdocs/skins/Agent/default/css/ITSM.Agent.Default.css
Notice: Removed file: /opt/otrs/var/httpd/htdocs/skins/Agent/default/css/ITSM.Agent.Detail.css
Notice: Removed file: /opt/otrs/var/httpd/htdocs/skins/Agent/default/css/ITSM.Agent.Detail.IE7.css
Notice: Removed file: /opt/otrs/var/httpd/htdocs/skins/Agent/default/css/ITSM.Agent.Search.css
Notice: Removed file: /opt/otrs/var/httpd/htdocs/skins/Agent/default/css/ITSM.Print.css
Notice: Removed file: /opt/otrs/var/httpd/htdocs/skins/Agent/default/css/ITSM.Table.css
Notice: Removed file: /opt/otrs/var/packagesetup/ITSMCore.pm
Notice: Install /opt/otrs/bin/otrs.AddService.pl (755)!
Notice: Install /opt/otrs/doc/itsm-core-database.dia (644)!
Notice: Install /opt/otrs/doc/itsm-core-database.png (644)!
Notice: Install /opt/otrs/Kernel/Config/Files/FrameworkITSMCore.xml (644)!
Notice: Install /opt/otrs/Kernel/Config/Files/ITSMCore.xml (644)!
Notice: Install /opt/otrs/Kernel/Config/Files/ITSMService.xml (644)!
Notice: Install /opt/otrs/Kernel/Config/Files/TicketITSMService.xml (644)!
Notice: Install /opt/otrs/Kernel/Language/bg_ITSMCore.pm (644)!
Notice: Install /opt/otrs/Kernel/Language/cs_ITSMCore.pm (644)!
Notice: Install /opt/otrs/Kernel/Language/ct_ITSMCore.pm (644)!
Notice: Install /opt/otrs/Kernel/Language/da_ITSMCore.pm (644)!
Notice: Install /opt/otrs/Kernel/Language/de_ITSMCore.pm (644)!
Notice: Install /opt/otrs/Kernel/Language/es_ITSMCore.pm (644)!
Notice: Install /opt/otrs/Kernel/Language/fa_ITSMCore.pm (644)!
Notice: Install /opt/otrs/Kernel/Language/fr_ITSMCore.pm (644)!
Notice: Install /opt/otrs/Kernel/Language/it_ITSMCore.pm (644)!
Notice: Install /opt/otrs/Kernel/Language/ja_ITSMCore.pm (644)!
Notice: Install /opt/otrs/Kernel/Language/ms_ITSMCore.pm (644)!
Notice: Install /opt/otrs/Kernel/Language/nb_NO_ITSMCore.pm (644)!
Notice: Install /opt/otrs/Kernel/Language/nl_ITSMCore.pm (644)!
Notice: Install /opt/otrs/Kernel/Language/pl_ITSMCore.pm (644)!
Notice: Install /opt/otrs/Kernel/Language/pt_BR_ITSMCore.pm (644)!
Notice: Install /opt/otrs/Kernel/Language/pt_ITSMCore.pm (644)!
Notice: Install /opt/otrs/Kernel/Language/ru_ITSMCore.pm (644)!
Notice: Install /opt/otrs/Kernel/Language/sw_ITSMCore.pm (644)!
Notice: Install /opt/otrs/Kernel/Language/zh_CN_ITSMCore.pm (644)!
Notice: Install /opt/otrs/Kernel/Language/zh_TW_ITSMCore.pm (644)!
Notice: Install /opt/otrs/Kernel/Modules/AdminITSMCIPAllocate.pm (644)!
Notice: Install /opt/otrs/Kernel/Modules/AdminService.pm (644)!
Notice: Install /opt/otrs/Kernel/Modules/AdminSLA.pm (644)!
Notice: Install /opt/otrs/Kernel/Modules/AgentITSMService.pm (644)!
Notice: Install /opt/otrs/Kernel/Modules/AgentITSMServicePrint.pm (644)!
Notice: Install /opt/otrs/Kernel/Modules/AgentITSMServiceZoom.pm (644)!
Notice: Install /opt/otrs/Kernel/Modules/AgentITSMSLA.pm (644)!
Notice: Install /opt/otrs/Kernel/Modules/AgentITSMSLAPrint.pm (644)!
Notice: Install /opt/otrs/Kernel/Modules/AgentITSMSLAZoom.pm (644)!
Notice: Install /opt/otrs/Kernel/Output/HTML/ITSMServiceMenuGeneric.pm (644)!
Notice: Install /opt/otrs/Kernel/Output/HTML/ITSMServiceMenuLink.pm (644)!
Notice: Install /opt/otrs/Kernel/Output/HTML/ITSMSLAMenuGeneric.pm (644)!
Notice: Install /opt/otrs/Kernel/Output/HTML/LinkObjectService.pm (644)!
Notice: Install /opt/otrs/Kernel/Output/HTML/Standard/AAAITSMCore.tt (644)!
Notice: Install /opt/otrs/Kernel/Output/HTML/Standard/AdminITSMCIPAllocate.tt (644)!
Notice: Install /opt/otrs/Kernel/Output/HTML/Standard/AdminService.tt (644)!
Notice: Install /opt/otrs/Kernel/Output/HTML/Standard/AdminSLA.tt (644)!
Notice: Install /opt/otrs/Kernel/Output/HTML/Standard/AgentITSMCustomerSearch.tt (644)!
Notice: Install /opt/otrs/Kernel/Output/HTML/Standard/AgentITSMService.tt (644)!
Notice: Install /opt/otrs/Kernel/Output/HTML/Standard/AgentITSMServicePrint.tt (644)!
Notice: Install /opt/otrs/Kernel/Output/HTML/Standard/AgentITSMServiceZoom.tt (644)!
Notice: Install /opt/otrs/Kernel/Output/HTML/Standard/AgentITSMSLA.tt (644)!
Notice: Install /opt/otrs/Kernel/Output/HTML/Standard/AgentITSMSLAPrint.tt (644)!
Notice: Install /opt/otrs/Kernel/Output/HTML/Standard/AgentITSMSLAZoom.tt (644)!
Notice: Install /opt/otrs/Kernel/System/LinkObject/Service.pm (644)!
Notice: Install /opt/otrs/Kernel/System/ITSMCIPAllocate.pm (644)!
Notice: Install /opt/otrs/Kernel/System/Service.pm (644)!
Notice: Install /opt/otrs/Kernel/System/SLA.pm (644)!
Notice: Install /opt/otrs/scripts/test/GenericInterface/Operation/Ticket/TicketCreate.t (644)!
Notice: Install /opt/otrs/scripts/test/GenericInterface/Operation/Ticket/TicketSearch.t (644)!
Notice: Install /opt/otrs/scripts/test/ProcessManagement/TransitionAction/TicketSLASet.t (644)!
Notice: Install /opt/otrs/scripts/test/ProcessManagement/TransitionAction/TicketServiceSet.t (644)!
Notice: Install /opt/otrs/scripts/test/Ticket/TicketACL.t (644)!
Notice: Install /opt/otrs/scripts/test/CustomerUserService.t (644)!
Notice: Install /opt/otrs/scripts/test/ITSMCIPAllocate.t (644)!
Notice: Install /opt/otrs/scripts/test/Service.t (644)!
Notice: Install /opt/otrs/scripts/test/SLA.t (644)!
Notice: Install /opt/otrs/scripts/test/Ticket.t (644)!
Notice: Install /opt/otrs/var/httpd/htdocs/js/ITSM.Agent.CustomerSearch.js (644)!
Notice: Install /opt/otrs/var/httpd/htdocs/js/ITSM.Agent.IncidentState.js (644)!
Notice: Install /opt/otrs/var/httpd/htdocs/js/ITSM.Agent.Zoom.js (644)!
Notice: Install /opt/otrs/var/httpd/htdocs/skins/Agent/default/css/ITSM.Agent.Default.css (644)!
Notice: Install /opt/otrs/var/httpd/htdocs/skins/Agent/default/css/ITSM.Agent.Detail.css (644)!
Notice: Install /opt/otrs/var/httpd/htdocs/skins/Agent/default/css/ITSM.Agent.Detail.IE7.css (644)!
Notice: Install /opt/otrs/var/httpd/htdocs/skins/Agent/default/css/ITSM.Agent.Search.css (644)!
Notice: Install /opt/otrs/var/httpd/htdocs/skins/Agent/default/css/ITSM.Print.css (644)!
Notice: Install /opt/otrs/var/httpd/htdocs/skins/Agent/default/css/ITSM.Table.css (644)!
Notice: Install /opt/otrs/var/packagesetup/ITSMCore.pm (644)!
Code:

        # create the package name
        my $CodeModule = 'var::packagesetup::' . $Param{Structure}->{Name}->{Content};

        # discard internally stored object, so that the next access to object creates them newly
        $Kernel::OM->ObjectsDiscard(
            Objects            => [$CodeModule],
            ForcePackageReload => 1,
        );

        $Kernel::OM->Get($CodeModule)->CodeUpgrade();
After the installation, the httpd error_log is:

Code: Select all

[Thu Nov 27 14:14:04 2014] Service.pm: Subroutine new redefined at /opt/otrs//Kernel/System/Service.pm line 60.
[Thu Nov 27 14:14:04 2014] Service.pm: Subroutine ServiceList redefined at /opt/otrs//Kernel/System/Service.pm line 119.
[Thu Nov 27 14:14:04 2014] Service.pm: Subroutine ServiceListGet redefined at /opt/otrs//Kernel/System/Service.pm line 283.
[Thu Nov 27 14:14:04 2014] Service.pm: Subroutine ServiceGet redefined at /opt/otrs//Kernel/System/Service.pm line 446.
[Thu Nov 27 14:14:04 2014] Service.pm: Subroutine ServiceLookup redefined at /opt/otrs//Kernel/System/Service.pm line 601.
[Thu Nov 27 14:14:04 2014] Service.pm: Subroutine ServiceAdd redefined at /opt/otrs//Kernel/System/Service.pm line 697.
[Thu Nov 27 14:14:04 2014] Service.pm: Subroutine ServiceUpdate redefined at /opt/otrs//Kernel/System/Service.pm line 832.
[Thu Nov 27 14:14:04 2014] Service.pm: Subroutine ServiceSearch redefined at /opt/otrs//Kernel/System/Service.pm line 1005.
[Thu Nov 27 14:14:04 2014] Service.pm: Subroutine CustomerUserServiceMemberList redefined at /opt/otrs//Kernel/System/Service.pm line 1110.
[Thu Nov 27 14:14:04 2014] Service.pm: Subroutine CustomerUserServiceMemberAdd redefined at /opt/otrs//Kernel/System/Service.pm line 1266.
[Thu Nov 27 14:14:04 2014] Service.pm: Subroutine ServicePreferencesSet redefined at /opt/otrs//Kernel/System/Service.pm line 1321.
[Thu Nov 27 14:14:04 2014] Service.pm: Subroutine ServicePreferencesGet redefined at /opt/otrs//Kernel/System/Service.pm line 1343.
[Thu Nov 27 14:14:04 2014] Service.pm: Subroutine ServiceParentsGet redefined at /opt/otrs//Kernel/System/Service.pm line 1365.
[Thu Nov 27 14:14:04 2014] Service.pm: Subroutine GetAllCustomServices redefined at /opt/otrs//Kernel/System/Service.pm line 1446.
[Thu Nov 27 14:14:04 2014] Service.pm: Subroutine _ServiceGetCurrentIncidentState redefined at /opt/otrs//Kernel/System/Service.pm line 1510.
[Thu Nov 27 14:14:04 2014] SLA.pm: Subroutine new redefined at /opt/otrs//Kernel/System/SLA.pm line 54.
[Thu Nov 27 14:14:04 2014] SLA.pm: Subroutine SLAList redefined at /opt/otrs//Kernel/System/SLA.pm line 83.
[Thu Nov 27 14:14:04 2014] SLA.pm: Subroutine SLAGet redefined at /opt/otrs//Kernel/System/SLA.pm line 189.
[Thu Nov 27 14:14:04 2014] SLA.pm: Subroutine SLALookup redefined at /opt/otrs//Kernel/System/SLA.pm line 318.
[Thu Nov 27 14:14:04 2014] SLA.pm: Subroutine SLAAdd redefined at /opt/otrs//Kernel/System/SLA.pm line 414.
[Thu Nov 27 14:14:04 2014] SLA.pm: Subroutine SLAUpdate redefined at /opt/otrs//Kernel/System/SLA.pm line 595.
[Thu Nov 27 14:14:04 2014] SLA.pm: Subroutine SLAPreferencesSet redefined at /opt/otrs//Kernel/System/SLA.pm line 746.
[Thu Nov 27 14:14:04 2014] SLA.pm: Subroutine SLAPreferencesGet redefined at /opt/otrs//Kernel/System/SLA.pm line 763.
[Thu Nov 27 14:14:04 2014] -e:  (in cleanup) Can't call method "Get" on an undefined value at /opt/otrs//Kernel/System/AuthSession/DB.pm line 583.
[Thu Nov 27 14:14:04 2014] [error] [Thu Nov 27 14:14:04 2014] -e: Got no DBObject! at /opt/otrs//Kernel/System/Stats/Dynamic/ITSMTicketSolutionTimeAverage.pm line 37.\n\t(in cleanup) Can't call method "Get" on an undefined value at /opt/otrs//Kernel/System/AuthSession/DB.pm line 583.\n
Same result in upgrade of bin/otrs.PackageManager.pl -a upgrade -p /root/otrs4/ITSMIncidentProblemManagement-4.0.1.opm

Code: Select all

Notice: Removed file: /opt/otrs/Kernel/Config/Files/ITSMTicket.xml
Notice: Recovered: /opt/otrs/Kernel/Config/Files/ITSMTicket.xml.save
Notice: Removed file: /opt/otrs/Kernel/Config/Files/TicketITSMTicket.xml
Notice: Recovered: /opt/otrs/Kernel/Config/Files/TicketITSMTicket.xml.save
Notice: Removed file: /opt/otrs/Kernel/Language/bg_ITSMTicket.pm
Notice: Recovered: /opt/otrs/Kernel/Language/bg_ITSMTicket.pm.save
Notice: Removed file: /opt/otrs/Kernel/Language/cs_ITSMTicket.pm
Notice: Recovered: /opt/otrs/Kernel/Language/cs_ITSMTicket.pm.save
Notice: Removed file: /opt/otrs/Kernel/Language/ct_ITSMTicket.pm
Notice: Recovered: /opt/otrs/Kernel/Language/ct_ITSMTicket.pm.save
Notice: Removed file: /opt/otrs/Kernel/Language/da_ITSMTicket.pm
Notice: Recovered: /opt/otrs/Kernel/Language/da_ITSMTicket.pm.save
Notice: Removed file: /opt/otrs/Kernel/Language/de_ITSMTicket.pm
Notice: Recovered: /opt/otrs/Kernel/Language/de_ITSMTicket.pm.save
Notice: Removed file: /opt/otrs/Kernel/Language/es_ITSMTicket.pm
Notice: Recovered: /opt/otrs/Kernel/Language/es_ITSMTicket.pm.save
Notice: Removed file: /opt/otrs/Kernel/Language/fa_ITSMTicket.pm
Notice: Recovered: /opt/otrs/Kernel/Language/fa_ITSMTicket.pm.save
Notice: Removed file: /opt/otrs/Kernel/Language/fr_ITSMTicket.pm
Notice: Recovered: /opt/otrs/Kernel/Language/fr_ITSMTicket.pm.save
Notice: Removed file: /opt/otrs/Kernel/Language/it_ITSMTicket.pm
Notice: Recovered: /opt/otrs/Kernel/Language/it_ITSMTicket.pm.save
Notice: Removed file: /opt/otrs/Kernel/Language/ja_ITSMTicket.pm
Notice: Recovered: /opt/otrs/Kernel/Language/ja_ITSMTicket.pm.save
Notice: Removed file: /opt/otrs/Kernel/Language/ms_ITSMTicket.pm
Notice: Recovered: /opt/otrs/Kernel/Language/ms_ITSMTicket.pm.save
Notice: Removed file: /opt/otrs/Kernel/Language/nb_NO_ITSMTicket.pm
Notice: Recovered: /opt/otrs/Kernel/Language/nb_NO_ITSMTicket.pm.save
Notice: Removed file: /opt/otrs/Kernel/Language/nl_ITSMTicket.pm
Notice: Recovered: /opt/otrs/Kernel/Language/nl_ITSMTicket.pm.save
Notice: Removed file: /opt/otrs/Kernel/Language/pl_ITSMTicket.pm
Notice: Recovered: /opt/otrs/Kernel/Language/pl_ITSMTicket.pm.save
Notice: Removed file: /opt/otrs/Kernel/Language/pt_BR_ITSMTicket.pm
Notice: Recovered: /opt/otrs/Kernel/Language/pt_BR_ITSMTicket.pm.save
Notice: Removed file: /opt/otrs/Kernel/Language/pt_PT_ITSMTicket.pm
Notice: Recovered: /opt/otrs/Kernel/Language/pt_PT_ITSMTicket.pm.save
Notice: Removed file: /opt/otrs/Kernel/Language/ru_ITSMTicket.pm
Notice: Recovered: /opt/otrs/Kernel/Language/ru_ITSMTicket.pm.save
Notice: Removed file: /opt/otrs/Kernel/Language/zh_CN_ITSMTicket.pm
Notice: Recovered: /opt/otrs/Kernel/Language/zh_CN_ITSMTicket.pm.save
Notice: Removed file: /opt/otrs/Kernel/Language/zh_TW_ITSMTicket.pm
Notice: Recovered: /opt/otrs/Kernel/Language/zh_TW_ITSMTicket.pm.save
Notice: Backup for changed file: /opt/otrs/Kernel/Modules/AgentTicketActionCommon.pm.backup
Notice: Removed file: /opt/otrs/Kernel/Modules/AgentTicketActionCommon.pm
Notice: Recovered: /opt/otrs/Kernel/Modules/AgentTicketActionCommon.pm.save
Notice: Removed file: /opt/otrs/Kernel/Modules/AgentTicketAddtlITSMField.pm
Notice: Recovered: /opt/otrs/Kernel/Modules/AgentTicketAddtlITSMField.pm.save
Notice: Removed file: /opt/otrs/Kernel/Modules/AgentTicketDecision.pm
Notice: Recovered: /opt/otrs/Kernel/Modules/AgentTicketDecision.pm.save
Notice: Backup for changed file: /opt/otrs/Kernel/Modules/AgentTicketEmail.pm.backup
Notice: Removed file: /opt/otrs/Kernel/Modules/AgentTicketEmail.pm
Notice: Recovered: /opt/otrs/Kernel/Modules/AgentTicketEmail.pm.save
Notice: Backup for changed file: /opt/otrs/Kernel/Modules/AgentTicketPhone.pm.backup
Notice: Removed file: /opt/otrs/Kernel/Modules/AgentTicketPhone.pm
Notice: Recovered: /opt/otrs/Kernel/Modules/AgentTicketPhone.pm.save
Notice: Backup for changed file: /opt/otrs/Kernel/Modules/AgentTicketPrint.pm.backup
Notice: Removed file: /opt/otrs/Kernel/Modules/AgentTicketPrint.pm
Notice: Recovered: /opt/otrs/Kernel/Modules/AgentTicketPrint.pm.save
Notice: Backup for changed file: /opt/otrs/Kernel/Modules/AgentTicketZoom.pm.backup
Notice: Removed file: /opt/otrs/Kernel/Modules/AgentTicketZoom.pm
Notice: Recovered: /opt/otrs/Kernel/Modules/AgentTicketZoom.pm.save
Notice: Backup for changed file: /opt/otrs/Kernel/Modules/CustomerTicketPrint.pm.backup
Notice: Removed file: /opt/otrs/Kernel/Modules/CustomerTicketPrint.pm
Notice: Recovered: /opt/otrs/Kernel/Modules/CustomerTicketPrint.pm.save
Notice: Removed file: /opt/otrs/Kernel/Output/HTML/Standard/AAAITSMIncidentProblemManagement.dtl
Notice: Recovered: /opt/otrs/Kernel/Output/HTML/Standard/AAAITSMIncidentProblemManagement.dtl.save
ERROR: OTRS-otrs.PackageManager.pl-60 Perl: 5.10.1 OS: linux Time: Thu Nov 27 14:16:20 2014

 Message: No such file: /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketActionCommon.dtl!

 Traceback (17250):
   Module: Kernel::System::Package::_FileRemove Line: 3401
   Module: Kernel::System::Package::PackageUpgrade Line: 963
   Module: bin/otrs.PackageManager.pl Line: 516

Notice: Removed file: /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketAddtlITSMField.dtl
Notice: Recovered: /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketAddtlITSMField.dtl.save
Notice: Removed file: /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketDecision.dtl
Notice: Recovered: /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketDecision.dtl.save
ERROR: OTRS-otrs.PackageManager.pl-60 Perl: 5.10.1 OS: linux Time: Thu Nov 27 14:16:20 2014

 Message: No such file: /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketEmail.dtl!

 Traceback (17250):
   Module: Kernel::System::Package::_FileRemove Line: 3401
   Module: Kernel::System::Package::PackageUpgrade Line: 963
   Module: bin/otrs.PackageManager.pl Line: 516

ERROR: OTRS-otrs.PackageManager.pl-60 Perl: 5.10.1 OS: linux Time: Thu Nov 27 14:16:20 2014

 Message: No such file: /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketOverviewMedium.dtl!

 Traceback (17250):
   Module: Kernel::System::Package::_FileRemove Line: 3401
   Module: Kernel::System::Package::PackageUpgrade Line: 963
   Module: bin/otrs.PackageManager.pl Line: 516

ERROR: OTRS-otrs.PackageManager.pl-60 Perl: 5.10.1 OS: linux Time: Thu Nov 27 14:16:20 2014

 Message: No such file: /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketOverviewPreview.dtl!

 Traceback (17250):
   Module: Kernel::System::Package::_FileRemove Line: 3401
   Module: Kernel::System::Package::PackageUpgrade Line: 963
   Module: bin/otrs.PackageManager.pl Line: 516

ERROR: OTRS-otrs.PackageManager.pl-60 Perl: 5.10.1 OS: linux Time: Thu Nov 27 14:16:20 2014

 Message: No such file: /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketPhone.dtl!

 Traceback (17250):
   Module: Kernel::System::Package::_FileRemove Line: 3401
   Module: Kernel::System::Package::PackageUpgrade Line: 963
   Module: bin/otrs.PackageManager.pl Line: 516

ERROR: OTRS-otrs.PackageManager.pl-60 Perl: 5.10.1 OS: linux Time: Thu Nov 27 14:16:20 2014

 Message: No such file: /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketPrint.dtl!

 Traceback (17250):
   Module: Kernel::System::Package::_FileRemove Line: 3401
   Module: Kernel::System::Package::PackageUpgrade Line: 963
   Module: bin/otrs.PackageManager.pl Line: 516

ERROR: OTRS-otrs.PackageManager.pl-60 Perl: 5.10.1 OS: linux Time: Thu Nov 27 14:16:20 2014

 Message: No such file: /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketZoom.dtl!

 Traceback (17250):
   Module: Kernel::System::Package::_FileRemove Line: 3401
   Module: Kernel::System::Package::PackageUpgrade Line: 963
   Module: bin/otrs.PackageManager.pl Line: 516

ERROR: OTRS-otrs.PackageManager.pl-60 Perl: 5.10.1 OS: linux Time: Thu Nov 27 14:16:20 2014

 Message: No such file: /opt/otrs/Kernel/Output/HTML/Standard/CustomerTicketPrint.dtl!

 Traceback (17250):
   Module: Kernel::System::Package::_FileRemove Line: 3401
   Module: Kernel::System::Package::PackageUpgrade Line: 963
   Module: bin/otrs.PackageManager.pl Line: 516

ERROR: OTRS-otrs.PackageManager.pl-60 Perl: 5.10.1 OS: linux Time: Thu Nov 27 14:16:20 2014

 Message: No such file: /opt/otrs/Kernel/Output/HTML/Standard/CustomerTicketZoom.dtl!

 Traceback (17250):
   Module: Kernel::System::Package::_FileRemove Line: 3401
   Module: Kernel::System::Package::PackageUpgrade Line: 963
   Module: bin/otrs.PackageManager.pl Line: 516

Notice: Backup for changed file: /opt/otrs/Kernel/Output/HTML/TicketOverviewMedium.pm.backup
Notice: Removed file: /opt/otrs/Kernel/Output/HTML/TicketOverviewMedium.pm
Notice: Recovered: /opt/otrs/Kernel/Output/HTML/TicketOverviewMedium.pm.save
Notice: Backup for changed file: /opt/otrs/Kernel/Output/HTML/TicketOverviewPreview.pm.backup
Notice: Removed file: /opt/otrs/Kernel/Output/HTML/TicketOverviewPreview.pm
Notice: Recovered: /opt/otrs/Kernel/Output/HTML/TicketOverviewPreview.pm.save
Notice: Removed file: /opt/otrs/Kernel/System/Stats/Dynamic/ITSMTicketFirstLevelSolutionRate.pm
Notice: Recovered: /opt/otrs/Kernel/System/Stats/Dynamic/ITSMTicketFirstLevelSolutionRate.pm.save
Notice: Removed file: /opt/otrs/Kernel/System/Stats/Dynamic/ITSMTicketSolutionTimeAverage.pm
Notice: Recovered: /opt/otrs/Kernel/System/Stats/Dynamic/ITSMTicketSolutionTimeAverage.pm.save
Notice: Removed file: /opt/otrs/var/packagesetup/ITSMIncidentProblemManagement.pm
Notice: Recovered: /opt/otrs/var/packagesetup/ITSMIncidentProblemManagement.pm.save
Notice: Install /opt/otrs/Kernel/Config/Files/ITSMTicket.xml (644)!
Notice: Install /opt/otrs/Kernel/Config/Files/TicketITSMTicket.xml (644)!
Notice: Install /opt/otrs/Kernel/Language/bg_ITSMIncidentProblemManagement.pm (644)!
Notice: Install /opt/otrs/Kernel/Language/cs_ITSMIncidentProblemManagement.pm (644)!
Notice: Install /opt/otrs/Kernel/Language/ct_ITSMIncidentProblemManagement.pm (644)!
Notice: Install /opt/otrs/Kernel/Language/da_ITSMIncidentProblemManagement.pm (644)!
Notice: Install /opt/otrs/Kernel/Language/de_ITSMIncidentProblemManagement.pm (644)!
Notice: Install /opt/otrs/Kernel/Language/es_ITSMIncidentProblemManagement.pm (644)!
Notice: Install /opt/otrs/Kernel/Language/fa_ITSMIncidentProblemManagement.pm (644)!
Notice: Install /opt/otrs/Kernel/Language/fr_ITSMIncidentProblemManagement.pm (644)!
Notice: Install /opt/otrs/Kernel/Language/it_ITSMIncidentProblemManagement.pm (644)!
Notice: Install /opt/otrs/Kernel/Language/ja_ITSMIncidentProblemManagement.pm (644)!
Notice: Install /opt/otrs/Kernel/Language/ms_ITSMIncidentProblemManagement.pm (644)!
Notice: Install /opt/otrs/Kernel/Language/nb_NO_ITSMIncidentProblemManagement.pm (644)!
Notice: Install /opt/otrs/Kernel/Language/nl_ITSMIncidentProblemManagement.pm (644)!
Notice: Install /opt/otrs/Kernel/Language/pl_ITSMIncidentProblemManagement.pm (644)!
Notice: Install /opt/otrs/Kernel/Language/pt_BR_ITSMIncidentProblemManagement.pm (644)!
Notice: Install /opt/otrs/Kernel/Language/pt_ITSMIncidentProblemManagement.pm (644)!
Notice: Install /opt/otrs/Kernel/Language/ru_ITSMIncidentProblemManagement.pm (644)!
Notice: Install /opt/otrs/Kernel/Language/sw_ITSMIncidentProblemManagement.pm (644)!
Notice: Install /opt/otrs/Kernel/Language/zh_CN_ITSMIncidentProblemManagement.pm (644)!
Notice: Install /opt/otrs/Kernel/Language/zh_TW_ITSMIncidentProblemManagement.pm (644)!
Notice: Install /opt/otrs/Kernel/Modules/AgentTicketActionCommon.pm (644)!
Notice: Install /opt/otrs/Kernel/Modules/AgentTicketAddtlITSMField.pm (644)!
Notice: Install /opt/otrs/Kernel/Modules/AgentTicketDecision.pm (644)!
Notice: Install /opt/otrs/Kernel/Modules/AgentTicketEmail.pm (644)!
Notice: Install /opt/otrs/Kernel/Modules/AgentTicketPhone.pm (644)!
Notice: Install /opt/otrs/Kernel/Modules/AgentTicketPrint.pm (644)!
Notice: Install /opt/otrs/Kernel/Modules/AgentTicketZoom.pm (644)!
Notice: Install /opt/otrs/Kernel/Modules/CustomerTicketPrint.pm (644)!
Notice: Install /opt/otrs/Kernel/Output/HTML/Standard/AAAITSMIncidentProblemManagement.tt (644)!
Notice: Install /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketActionCommon.tt (644)!
Notice: Install /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketAddtlITSMField.tt (644)!
Notice: Install /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketDecision.tt (644)!
Notice: Install /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketEmail.tt (644)!
Notice: Install /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketOverviewMedium.tt (644)!
Notice: Install /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketOverviewPreview.tt (644)!
Notice: Install /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketPhone.tt (644)!
Notice: Install /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketPrint.tt (644)!
Notice: Install /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketZoom.tt (644)!
Notice: Install /opt/otrs/Kernel/Output/HTML/Standard/CustomerTicketPrint.tt (644)!
Notice: Install /opt/otrs/Kernel/Output/HTML/Standard/CustomerTicketZoom.tt (644)!
Notice: Install /opt/otrs/Kernel/Output/HTML/TicketOverviewMedium.pm (644)!
Notice: Install /opt/otrs/Kernel/Output/HTML/TicketOverviewPreview.pm (644)!
Notice: Install /opt/otrs/Kernel/System/Stats/Dynamic/ITSMTicketFirstLevelSolutionRate.pm (644)!
Notice: Install /opt/otrs/Kernel/System/Stats/Dynamic/ITSMTicketSolutionTimeAverage.pm (644)!
Notice: Install /opt/otrs/var/packagesetup/ITSMIncidentProblemManagement.pm (644)!
Code:

        # create the package name
        my $CodeModule = 'var::packagesetup::' . $Param{Structure}->{Name}->{Content};

        # discard internally stored object, so that the next access to object creates them newly
        $Kernel::OM->ObjectsDiscard(
            Objects            => [$CodeModule],
            ForcePackageReload => 1,
        );

        $Kernel::OM->Get($CodeModule)->CodeUpgrade();


[Thu Nov 27 14:16:26 2014] otrs.PackageManager.pl: Subroutine Load redefined at /opt/otrs/Kernel/Config/Files/ZZZAuto.pm line 7.
ERROR: OTRS-otrs.PackageManager.pl-60 Perl: 5.10.1 OS: linux Time: Thu Nov 27 14:16:26 2014

 Message: ???

 Traceback (17250):
   Module: Kernel::System::Stats::GetObjectBehaviours Line: 1555
   Module: Kernel::System::Stats::StatsGet Line: 233
   Module: Kernel::System::Stats::StatsListGet Line: 679
   Module: Kernel::System::Stats::GetStatsList Line: 729
   Module: Kernel::System::Stats::StatsInstall Line: 2561
   Module: var::packagesetup::ITSMIncidentProblemManagement::CodeUpgrade Line: 210
   Module: (eval) Line: 12
   Module: Kernel::System::Package::_Code Line: 2819
   Module: Kernel::System::Package::PackageUpgrade Line: 1089
   Module: bin/otrs.PackageManager.pl Line: 516

ERROR: OTRS-otrs.PackageManager.pl-60 Perl: 5.10.1 OS: linux Time: Thu Nov 27 14:16:26 2014

 Message: Attempt to reload Kernel/System/ITSMChange.pm aborted.
Compilation failed in require at /opt/otrs/Kernel/System/Stats/Dynamic/ITSMChangeManagementHistory.pm line 15.
BEGIN failed--compilation aborted at /opt/otrs/Kernel/System/Stats/Dynamic/ITSMChangeManagementHistory.pm line 15.


 Traceback (17250):
   Module: Kernel::System::Stats::GetObjectName Line: 1514
   Module: Kernel::System::Stats::StatsGet Line: 247
   Module: Kernel::System::Stats::StatsListGet Line: 679
   Module: Kernel::System::Stats::GetStatsList Line: 729
   Module: Kernel::System::Stats::StatsInstall Line: 2561
   Module: var::packagesetup::ITSMIncidentProblemManagement::CodeUpgrade Line: 210
   Module: (eval) Line: 12
   Module: Kernel::System::Package::_Code Line: 2819
   Module: Kernel::System::Package::PackageUpgrade Line: 1089
   Module: bin/otrs.PackageManager.pl Line: 516

ERROR: OTRS-otrs.PackageManager.pl-60 Perl: 5.10.1 OS: linux Time: Thu Nov 27 14:16:26 2014

 Message: Code: Got no DBObject! at /opt/otrs/Kernel/System/Stats/Dynamic/ITSMConfigItem.pm line 30.


 Traceback (17250):
   Module: Kernel::System::Package::_Code Line: 2820
   Module: Kernel::System::Package::PackageUpgrade Line: 1089
   Module: bin/otrs.PackageManager.pl Line: 516

This is the error_log after upgrade:

Code: Select all

[Thu Nov 27 14:18:04 2014] Service.pm: Subroutine new redefined at /opt/otrs//Kernel/System/Service.pm line 60.
[Thu Nov 27 14:18:04 2014] Service.pm: Subroutine ServiceList redefined at /opt/otrs//Kernel/System/Service.pm line 119.
[Thu Nov 27 14:18:04 2014] Service.pm: Subroutine ServiceListGet redefined at /opt/otrs//Kernel/System/Service.pm line 283.
[Thu Nov 27 14:18:04 2014] Service.pm: Subroutine ServiceGet redefined at /opt/otrs//Kernel/System/Service.pm line 446.
[Thu Nov 27 14:18:04 2014] Service.pm: Subroutine ServiceLookup redefined at /opt/otrs//Kernel/System/Service.pm line 601.
[Thu Nov 27 14:18:04 2014] Service.pm: Subroutine ServiceAdd redefined at /opt/otrs//Kernel/System/Service.pm line 697.
[Thu Nov 27 14:18:04 2014] Service.pm: Subroutine ServiceUpdate redefined at /opt/otrs//Kernel/System/Service.pm line 832.
[Thu Nov 27 14:18:04 2014] Service.pm: Subroutine ServiceSearch redefined at /opt/otrs//Kernel/System/Service.pm line 1005.
[Thu Nov 27 14:18:04 2014] Service.pm: Subroutine CustomerUserServiceMemberList redefined at /opt/otrs//Kernel/System/Service.pm line 1110.
[Thu Nov 27 14:18:04 2014] Service.pm: Subroutine CustomerUserServiceMemberAdd redefined at /opt/otrs//Kernel/System/Service.pm line 1266.
[Thu Nov 27 14:18:04 2014] Service.pm: Subroutine ServicePreferencesSet redefined at /opt/otrs//Kernel/System/Service.pm line 1321.
[Thu Nov 27 14:18:04 2014] Service.pm: Subroutine ServicePreferencesGet redefined at /opt/otrs//Kernel/System/Service.pm line 1343.
[Thu Nov 27 14:18:04 2014] Service.pm: Subroutine ServiceParentsGet redefined at /opt/otrs//Kernel/System/Service.pm line 1365.
[Thu Nov 27 14:18:04 2014] Service.pm: Subroutine GetAllCustomServices redefined at /opt/otrs//Kernel/System/Service.pm line 1446.
[Thu Nov 27 14:18:04 2014] Service.pm: Subroutine _ServiceGetCurrentIncidentState redefined at /opt/otrs//Kernel/System/Service.pm line 1510.
ERROR: OTRS-CGI-60 Perl: 5.10.1 OS: linux Time: Thu Nov 27 14:18:04 2014

 Message: Can't locate Kernel/System/CacheInternal.pm in @INC (@INC contains: /usr/sbin/../../Custom /usr/sbin/../../Kernel/cpan-lib /usr/sbin/../.. /usr/Custom /usr/Kernel/cpan-lib /usr /opt/otrs/Custom /opt/otrs/Kernel/cpan-lib /opt/otrs/ /usr/local/lib64/perl5 /usr/local/share/perl5 /usr/lib64/perl5/vendor_perl /usr/share/perl5/vendor_perl /usr/lib64/perl5 /usr/share/perl5 . /etc/httpd) at /opt/otrs//Kernel/System/ITSMChange/ITSMStateMachine.pm line 15.
BEGIN failed--compilation aborted at /opt/otrs//Kernel/System/ITSMChange/ITSMStateMachine.pm line 15.
Compilation failed in require at /opt/otrs//Kernel/System/ITSMChange.pm line 20.
BEGIN failed--compilation aborted at /opt/otrs//Kernel/System/ITSMChange.pm line 20.
Compilation failed in require at /opt/otrs//Kernel/System/Stats/Dynamic/ITSMChangeManagementRfcRequester.pm line 16.
BEGIN failed--compilation aborted at /opt/otrs//Kernel/System/Stats/Dynamic/ITSMChangeManagementRfcRequester.pm line 16.


 RemoteAddress: aaa.bbb.ccc.ddd
 RequestURI: /otrs/index.pl

 Traceback (16999):
   Module: Kernel::System::Stats::GetObjectBehaviours Line: 1555
   Module: Kernel::System::Stats::StatsGet Line: 233
   Module: Kernel::System::Stats::StatsListGet Line: 679
   Module: Kernel::Modules::AgentDashboardCommon::Run Line: 108
   Module: Kernel::System::Web::InterfaceAgent::Run Line: 983
   Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler Line: 41
   Module: (eval) (v1.99) Line: 206
   Module: ModPerl::RegistryCooker::run (v1.99) Line: 206
   Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 172
   Module: ModPerl::Registry::handler (v1.99) Line: 31

ERROR: OTRS-CGI-60 Perl: 5.10.1 OS: linux Time: Thu Nov 27 14:18:04 2014

 Message: Attempt to reload Kernel/System/ITSMChange.pm aborted.
Compilation failed in require at /opt/otrs//Kernel/System/Stats/Dynamic/ITSMChangeManagementRfcRequester.pm line 16.
BEGIN failed--compilation aborted at /opt/otrs//Kernel/System/Stats/Dynamic/ITSMChangeManagementRfcRequester.pm line 16.


 RemoteAddress: aaa.bbb.ccc.ddd
 RequestURI: /otrs/index.pl

 Traceback (16999):
   Module: Kernel::System::Stats::GetObjectName Line: 1514
   Module: Kernel::System::Stats::StatsGet Line: 247
   Module: Kernel::System::Stats::StatsListGet Line: 679
   Module: Kernel::Modules::AgentDashboardCommon::Run Line: 108
   Module: Kernel::System::Web::InterfaceAgent::Run Line: 983
   Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler Line: 41
   Module: (eval) (v1.99) Line: 206
   Module: ModPerl::RegistryCooker::run (v1.99) Line: 206
   Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 172
   Module: ModPerl::Registry::handler (v1.99) Line: 31

ERROR: OTRS-CGI-60 Perl: 5.10.1 OS: linux Time: Thu Nov 27 14:18:04 2014

 Message: Attempt to reload Kernel/System/ITSMChange.pm aborted.
Compilation failed in require at /opt/otrs//Kernel/System/Stats/Dynamic/ITSMChangeManagementHistory.pm line 15.
BEGIN failed--compilation aborted at /opt/otrs//Kernel/System/Stats/Dynamic/ITSMChangeManagementHistory.pm line 15.


 RemoteAddress: aaa.bbb.ccc.ddd
 RequestURI: /otrs/index.pl

 Traceback (16999):
   Module: Kernel::System::Stats::GetObjectBehaviours Line: 1555
   Module: Kernel::System::Stats::StatsGet Line: 233
   Module: Kernel::System::Stats::StatsListGet Line: 679
   Module: Kernel::Modules::AgentDashboardCommon::Run Line: 108
   Module: Kernel::System::Web::InterfaceAgent::Run Line: 983
   Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler Line: 41
   Module: (eval) (v1.99) Line: 206
   Module: ModPerl::RegistryCooker::run (v1.99) Line: 206
   Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 172
   Module: ModPerl::Registry::handler (v1.99) Line: 31

ERROR: OTRS-CGI-60 Perl: 5.10.1 OS: linux Time: Thu Nov 27 14:18:04 2014

 Message: Attempt to reload Kernel/System/ITSMChange.pm aborted.
Compilation failed in require at /opt/otrs//Kernel/System/Stats/Dynamic/ITSMChangeManagementHistory.pm line 15.
BEGIN failed--compilation aborted at /opt/otrs//Kernel/System/Stats/Dynamic/ITSMChangeManagementHistory.pm line 15.


 RemoteAddress: aaa.bbb.ccc.ddd
 RequestURI: /otrs/index.pl

 Traceback (16999):
   Module: Kernel::System::Stats::GetObjectName Line: 1514
   Module: Kernel::System::Stats::StatsGet Line: 247
   Module: Kernel::System::Stats::StatsListGet Line: 679
   Module: Kernel::Modules::AgentDashboardCommon::Run Line: 108
   Module: Kernel::System::Web::InterfaceAgent::Run Line: 983
   Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler Line: 41
   Module: (eval) (v1.99) Line: 206
   Module: ModPerl::RegistryCooker::run (v1.99) Line: 206
   Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 172
   Module: ModPerl::Registry::handler (v1.99) Line: 31

[Thu Nov 27 14:18:04 2014] -e:  (in cleanup) Can't call method "Get" on an undefined value at /opt/otrs//Kernel/System/AuthSession/DB.pm line 583.
[Thu Nov 27 14:18:04 2014] [error] [Thu Nov 27 14:18:04 2014] -e: Got no DBObject! at /opt/otrs//Kernel/System/Stats/Dynamic/ITSMConfigItem.pm line 30.\n\t(in cleanup) Can't call method "Get" on an undefined value at /opt/otrs//Kernel/System/AuthSession/DB.pm line 583.\n
in the last tentative i've tried to install the ITSM bundle
# bin/otrs.PackageManager.pl -a upgrade -p /root/otrs4/ITSM-4.0.1.opm
that produce errors too:

Code: Select all

ERROR: OTRS-otrs.PackageManager.pl-60 Perl: 5.10.1 OS: linux Time: Thu Nov 27 14:20:17 2014

 Message: Package is not installed, can't upgrade!

 Traceback (17301):
   Module: Kernel::System::Package::PackageUpgrade Line: 748
   Module: bin/otrs.PackageManager.pl Line: 516

You have mail in /var/spool/mail/root
[root@supporto otrs]# bin/otrs.PackageManager.pl -a install -p /root/otrs4/ITSM-4.0.1.opm
Notice: Install /opt/otrs/Kernel/Config/Files/FrameworkITSM.xml (644)!
Notice: Create Directory /opt/otrs/var/packagesetup/ITSM!
Notice: Install /opt/otrs/var/packagesetup/ITSM/GeneralCatalog.opm (644)!
Notice: Install /opt/otrs/var/packagesetup/ITSM/ImportExport.opm (644)!
Notice: Install /opt/otrs/var/packagesetup/ITSM/ITSMChangeManagement.opm (644)!
Notice: Install /opt/otrs/var/packagesetup/ITSM/ITSMConfigurationManagement.opm (644)!
Notice: Install /opt/otrs/var/packagesetup/ITSM/ITSMCore.opm (644)!
Notice: Install /opt/otrs/var/packagesetup/ITSM/ITSMIncidentProblemManagement.opm (644)!
Notice: Install /opt/otrs/var/packagesetup/ITSM/ITSMServiceLevelManagement.opm (644)!
Notice: Install /opt/otrs/var/packagesetup/ITSM.pm (644)!
Code:

        # create the package name
        my $CodeModule = 'var::packagesetup::' . $Param{Structure}->{Name}->{Content};

        $Kernel::OM->Get($CodeModule)->CodeInstall();


[Thu Nov 27 14:20:41 2014] otrs.PackageManager.pl: Subroutine Load redefined at /opt/otrs/Kernel/Config/Files/ZZZAuto.pm line 7.
ERROR: OTRS-otrs.PackageManager.pl-60 Perl: 5.10.1 OS: linux Time: Thu Nov 27 14:20:41 2014

 Message: Can't upgrade, package 'GeneralCatalog-4.0.1' already installed!

 Traceback (17304):
   Module: Kernel::System::Package::PackageUpgrade Line: 803
   Module: Kernel::System::Package::PackageInstall Line: 477
   Module: var::packagesetup::ITSM::_InstallITSMPackages Line: 248
   Module: var::packagesetup::ITSM::CodeInstall Line: 124
   Module: (eval) Line: 6
   Module: Kernel::System::Package::_Code Line: 2819
   Module: Kernel::System::Package::PackageInstall Line: 597
   Module: bin/otrs.PackageManager.pl Line: 406

ERROR: OTRS-otrs.PackageManager.pl-60 Perl: 5.10.1 OS: linux Time: Thu Nov 27 14:20:41 2014

 Message: Can't upgrade, package 'ITSMCore-4.0.1' already installed!

 Traceback (17304):
   Module: Kernel::System::Package::PackageUpgrade Line: 803
   Module: Kernel::System::Package::PackageInstall Line: 477
   Module: var::packagesetup::ITSM::_InstallITSMPackages Line: 248
   Module: var::packagesetup::ITSM::CodeInstall Line: 124
   Module: (eval) Line: 6
   Module: Kernel::System::Package::_Code Line: 2819
   Module: Kernel::System::Package::PackageInstall Line: 597
   Module: bin/otrs.PackageManager.pl Line: 406

ERROR: OTRS-otrs.PackageManager.pl-60 Perl: 5.10.1 OS: linux Time: Thu Nov 27 14:20:41 2014

 Message: Can't upgrade, package 'ITSMIncidentProblemManagement-4.0.1' already installed!

 Traceback (17304):
   Module: Kernel::System::Package::PackageUpgrade Line: 803
   Module: Kernel::System::Package::PackageInstall Line: 477
   Module: var::packagesetup::ITSM::_InstallITSMPackages Line: 248
   Module: var::packagesetup::ITSM::CodeInstall Line: 124
   Module: (eval) Line: 6
   Module: Kernel::System::Package::_Code Line: 2819
   Module: Kernel::System::Package::PackageInstall Line: 597
   Module: bin/otrs.PackageManager.pl Line: 406

Code:

        # uninstall Feature AddOn OTRSGenericInterfaceITSMCIOperations that has been integrated in OTRS::ITSM 3.3.91 (OTRS::ITSM 4 Beta 1)
        $Kernel::OM->Get('Kernel::System::Package')->_PackageUninstallMerged(
            Name => 'OTRSGenericInterfaceITSMCIOperations',
        );


Notice: Removed file: /opt/otrs/bin/otrs.ITSMConfigItemDelete.pl
Notice: Recovered: /opt/otrs/bin/otrs.ITSMConfigItemDelete.pl.save
Notice: Removed file: /opt/otrs/bin/otrs.ITSMConfigItemListDuplicates.pl
Notice: Recovered: /opt/otrs/bin/otrs.ITSMConfigItemListDuplicates.pl.save
Notice: Removed file: /opt/otrs/doc/itsm-configuration-management-database.dia
Notice: Recovered: /opt/otrs/doc/itsm-configuration-management-database.dia.save
Notice: Removed file: /opt/otrs/doc/itsm-configuration-management-database.png
Notice: Recovered: /opt/otrs/doc/itsm-configuration-management-database.png.save
Notice: Removed file: /opt/otrs/Kernel/Config/Files/ITSMConfigItem.xml
Notice: Recovered: /opt/otrs/Kernel/Config/Files/ITSMConfigItem.xml.save
Notice: Removed file: /opt/otrs/Kernel/Language/bg_ITSMConfigItem.pm
Notice: Recovered: /opt/otrs/Kernel/Language/bg_ITSMConfigItem.pm.save
Notice: Removed file: /opt/otrs/Kernel/Language/cs_ITSMConfigItem.pm
Notice: Recovered: /opt/otrs/Kernel/Language/cs_ITSMConfigItem.pm.save
Notice: Removed file: /opt/otrs/Kernel/Language/ct_ITSMConfigItem.pm
Notice: Recovered: /opt/otrs/Kernel/Language/ct_ITSMConfigItem.pm.save
Notice: Removed file: /opt/otrs/Kernel/Language/da_ITSMConfigItem.pm
Notice: Recovered: /opt/otrs/Kernel/Language/da_ITSMConfigItem.pm.save
Notice: Removed file: /opt/otrs/Kernel/Language/de_ITSMConfigItem.pm
Notice: Recovered: /opt/otrs/Kernel/Language/de_ITSMConfigItem.pm.save
Notice: Removed file: /opt/otrs/Kernel/Language/en_ITSMConfigItem.pm
Notice: Recovered: /opt/otrs/Kernel/Language/en_ITSMConfigItem.pm.save
Notice: Removed file: /opt/otrs/Kernel/Language/en_CA_ITSMConfigItem.pm
Notice: Recovered: /opt/otrs/Kernel/Language/en_CA_ITSMConfigItem.pm.save
Notice: Removed file: /opt/otrs/Kernel/Language/en_GB_ITSMConfigItem.pm
Notice: Recovered: /opt/otrs/Kernel/Language/en_GB_ITSMConfigItem.pm.save
Notice: Removed file: /opt/otrs/Kernel/Language/es_ITSMConfigItem.pm
Notice: Recovered: /opt/otrs/Kernel/Language/es_ITSMConfigItem.pm.save
Notice: Removed file: /opt/otrs/Kernel/Language/fa_ITSMConfigItem.pm
Notice: Recovered: /opt/otrs/Kernel/Language/fa_ITSMConfigItem.pm.save
Notice: Removed file: /opt/otrs/Kernel/Language/fr_ITSMConfigItem.pm
Notice: Recovered: /opt/otrs/Kernel/Language/fr_ITSMConfigItem.pm.save
Notice: Removed file: /opt/otrs/Kernel/Language/it_ITSMConfigItem.pm
Notice: Recovered: /opt/otrs/Kernel/Language/it_ITSMConfigItem.pm.save
Notice: Removed file: /opt/otrs/Kernel/Language/ja_ITSMConfigItem.pm
Notice: Recovered: /opt/otrs/Kernel/Language/ja_ITSMConfigItem.pm.save
Notice: Removed file: /opt/otrs/Kernel/Language/ms_ITSMConfigItem.pm
Notice: Recovered: /opt/otrs/Kernel/Language/ms_ITSMConfigItem.pm.save
Notice: Removed file: /opt/otrs/Kernel/Language/nb_NO_ITSMConfigItem.pm
Notice: Recovered: /opt/otrs/Kernel/Language/nb_NO_ITSMConfigItem.pm.save
Notice: Removed file: /opt/otrs/Kernel/Language/nl_ITSMConfigItem.pm
Notice: Recovered: /opt/otrs/Kernel/Language/nl_ITSMConfigItem.pm.save
Notice: Removed file: /opt/otrs/Kernel/Language/pl_ITSMConfigItem.pm
Notice: Recovered: /opt/otrs/Kernel/Language/pl_ITSMConfigItem.pm.save
Notice: Removed file: /opt/otrs/Kernel/Language/pt_BR_ITSMConfigItem.pm
Notice: Recovered: /opt/otrs/Kernel/Language/pt_BR_ITSMConfigItem.pm.save
Notice: Removed file: /opt/otrs/Kernel/Language/pt_PT_ITSMConfigItem.pm
Notice: Recovered: /opt/otrs/Kernel/Language/pt_PT_ITSMConfigItem.pm.save
Notice: Removed file: /opt/otrs/Kernel/Language/ru_ITSMConfigItem.pm
Notice: Recovered: /opt/otrs/Kernel/Language/ru_ITSMConfigItem.pm.save
Notice: Removed file: /opt/otrs/Kernel/Language/sv_ITSMConfigItem.pm
Notice: Recovered: /opt/otrs/Kernel/Language/sv_ITSMConfigItem.pm.save
Notice: Removed file: /opt/otrs/Kernel/Language/zh_CN_ITSMConfigItem.pm
Notice: Recovered: /opt/otrs/Kernel/Language/zh_CN_ITSMConfigItem.pm.save
Notice: Removed file: /opt/otrs/Kernel/Language/zh_TW_ITSMConfigItem.pm
Notice: Recovered: /opt/otrs/Kernel/Language/zh_TW_ITSMConfigItem.pm.save
Notice: Removed file: /opt/otrs/Kernel/Modules/AdminITSMConfigItem.pm
Notice: Recovered: /opt/otrs/Kernel/Modules/AdminITSMConfigItem.pm.save
Notice: Removed file: /opt/otrs/Kernel/Modules/AgentITSMConfigItem.pm
Notice: Recovered: /opt/otrs/Kernel/Modules/AgentITSMConfigItem.pm.save
Notice: Removed file: /opt/otrs/Kernel/Modules/AgentITSMConfigItemAdd.pm
Notice: Recovered: /opt/otrs/Kernel/Modules/AgentITSMConfigItemAdd.pm.save
Notice: Removed file: /opt/otrs/Kernel/Modules/AgentITSMConfigItemEdit.pm
Notice: Recovered: /opt/otrs/Kernel/Modules/AgentITSMConfigItemEdit.pm.save
Notice: Removed file: /opt/otrs/Kernel/Modules/AgentITSMConfigItemHistory.pm
Notice: Recovered: /opt/otrs/Kernel/Modules/AgentITSMConfigItemHistory.pm.save
Notice: Removed file: /opt/otrs/Kernel/Modules/AgentITSMConfigItemPrint.pm
Notice: Recovered: /opt/otrs/Kernel/Modules/AgentITSMConfigItemPrint.pm.save
Notice: Removed file: /opt/otrs/Kernel/Modules/AgentITSMConfigItemSearch.pm
Notice: Recovered: /opt/otrs/Kernel/Modules/AgentITSMConfigItemSearch.pm.save
Notice: Removed file: /opt/otrs/Kernel/Modules/AgentITSMConfigItemZoom.pm
Notice: Recovered: /opt/otrs/Kernel/Modules/AgentITSMConfigItemZoom.pm.save
Notice: Removed file: /opt/otrs/Kernel/Output/HTML/ITSMConfigItemLayoutCustomer.pm
Notice: Recovered: /opt/otrs/Kernel/Output/HTML/ITSMConfigItemLayoutCustomer.pm.save
Notice: Removed file: /opt/otrs/Kernel/Output/HTML/ITSMConfigItemLayoutCustomerCompany.pm
Notice: Recovered: /opt/otrs/Kernel/Output/HTML/ITSMConfigItemLayoutCustomerCompany.pm.save
Notice: Removed file: /opt/otrs/Kernel/Output/HTML/ITSMConfigItemLayoutDate.pm
Notice: Recovered: /opt/otrs/Kernel/Output/HTML/ITSMConfigItemLayoutDate.pm.save
Notice: Removed file: /opt/otrs/Kernel/Output/HTML/ITSMConfigItemLayoutDateTime.pm
Notice: Recovered: /opt/otrs/Kernel/Output/HTML/ITSMConfigItemLayoutDateTime.pm.save
Notice: Removed file: /opt/otrs/Kernel/Output/HTML/ITSMConfigItemLayoutDummy.pm
Notice: Recovered: /opt/otrs/Kernel/Output/HTML/ITSMConfigItemLayoutDummy.pm.save
Notice: Removed file: /opt/otrs/Kernel/Output/HTML/ITSMConfigItemLayoutGeneralCatalog.pm
Notice: Recovered: /opt/otrs/Kernel/Output/HTML/ITSMConfigItemLayoutGeneralCatalog.pm.save
Notice: Removed file: /opt/otrs/Kernel/Output/HTML/ITSMConfigItemLayoutInteger.pm
Notice: Recovered: /opt/otrs/Kernel/Output/HTML/ITSMConfigItemLayoutInteger.pm.save
Notice: Removed file: /opt/otrs/Kernel/Output/HTML/ITSMConfigItemLayoutText.pm
Notice: Recovered: /opt/otrs/Kernel/Output/HTML/ITSMConfigItemLayoutText.pm.save
Notice: Removed file: /opt/otrs/Kernel/Output/HTML/ITSMConfigItemLayoutTextArea.pm
Notice: Recovered: /opt/otrs/Kernel/Output/HTML/ITSMConfigItemLayoutTextArea.pm.save
Notice: Removed file: /opt/otrs/Kernel/Output/HTML/ITSMConfigItemMenuGeneric.pm
Notice: Recovered: /opt/otrs/Kernel/Output/HTML/ITSMConfigItemMenuGeneric.pm.save
Notice: Removed file: /opt/otrs/Kernel/Output/HTML/ITSMConfigItemOverviewSmall.pm
Notice: Recovered: /opt/otrs/Kernel/Output/HTML/ITSMConfigItemOverviewSmall.pm.save
Notice: Removed file: /opt/otrs/Kernel/Output/HTML/LayoutITSMConfigItem.pm
Notice: Recovered: /opt/otrs/Kernel/Output/HTML/LayoutITSMConfigItem.pm.save
Notice: Removed file: /opt/otrs/Kernel/Output/HTML/LinkObjectITSMConfigItem.pm
Notice: Recovered: /opt/otrs/Kernel/Output/HTML/LinkObjectITSMConfigItem.pm.save
Notice: Removed file: /opt/otrs/Kernel/Output/HTML/Standard/AAAITSMConfigItem.dtl
Notice: Recovered: /opt/otrs/Kernel/Output/HTML/Standard/AAAITSMConfigItem.dtl.save
Notice: Removed file: /opt/otrs/Kernel/Output/HTML/Standard/AdminITSMConfigItem.dtl
Notice: Recovered: /opt/otrs/Kernel/Output/HTML/Standard/AdminITSMConfigItem.dtl.save
Notice: Removed file: /opt/otrs/Kernel/Output/HTML/Standard/AgentITSMConfigItemAdd.dtl
Notice: Recovered: /opt/otrs/Kernel/Output/HTML/Standard/AgentITSMConfigItemAdd.dtl.save
Notice: Removed file: /opt/otrs/Kernel/Output/HTML/Standard/AgentITSMConfigItemEdit.dtl
Notice: Recovered: /opt/otrs/Kernel/Output/HTML/Standard/AgentITSMConfigItemEdit.dtl.save
Notice: Removed file: /opt/otrs/Kernel/Output/HTML/Standard/AgentITSMConfigItemHistory.dtl
Notice: Recovered: /opt/otrs/Kernel/Output/HTML/Standard/AgentITSMConfigItemHistory.dtl.save
Notice: Removed file: /opt/otrs/Kernel/Output/HTML/Standard/AgentITSMConfigItemOverviewNavBar.dtl
Notice: Recovered: /opt/otrs/Kernel/Output/HTML/Standard/AgentITSMConfigItemOverviewNavBar.dtl.save
Notice: Removed file: /opt/otrs/Kernel/Output/HTML/Standard/AgentITSMConfigItemOverviewSmall.dtl
Notice: Recovered: /opt/otrs/Kernel/Output/HTML/Standard/AgentITSMConfigItemOverviewSmall.dtl.save
Notice: Removed file: /opt/otrs/Kernel/Output/HTML/Standard/AgentITSMConfigItemPrint.dtl
Notice: Recovered: /opt/otrs/Kernel/Output/HTML/Standard/AgentITSMConfigItemPrint.dtl.save
Notice: Removed file: /opt/otrs/Kernel/Output/HTML/Standard/AgentITSMConfigItemSearch.dtl
Notice: Recovered: /opt/otrs/Kernel/Output/HTML/Standard/AgentITSMConfigItemSearch.dtl.save
Notice: Removed file: /opt/otrs/Kernel/Output/HTML/Standard/AgentITSMConfigItemSearchResultPrint.dtl
Notice: Recovered: /opt/otrs/Kernel/Output/HTML/Standard/AgentITSMConfigItemSearchResultPrint.dtl.save
Notice: Removed file: /opt/otrs/Kernel/Output/HTML/Standard/AgentITSMConfigItemZoom.dtl
Notice: Recovered: /opt/otrs/Kernel/Output/HTML/Standard/AgentITSMConfigItemZoom.dtl.save
Notice: Removed file: /opt/otrs/Kernel/System/ImportExport/ObjectBackend/ITSMConfigItem.pm
Notice: Recovered: /opt/otrs/Kernel/System/ImportExport/ObjectBackend/ITSMConfigItem.pm.save
Notice: Removed file: /opt/otrs/Kernel/System/ITSMConfigItem.pm
Notice: Recovered: /opt/otrs/Kernel/System/ITSMConfigItem.pm.save
Notice: Removed file: /opt/otrs/Kernel/System/ITSMConfigItem/Definition.pm
Notice: Recovered: /opt/otrs/Kernel/System/ITSMConfigItem/Definition.pm.save
Notice: Removed file: /opt/otrs/Kernel/System/ITSMConfigItem/History.pm
Notice: Recovered: /opt/otrs/Kernel/System/ITSMConfigItem/History.pm.save
Notice: Removed file: /opt/otrs/Kernel/System/ITSMConfigItem/Number.pm
Notice: Recovered: /opt/otrs/Kernel/System/ITSMConfigItem/Number.pm.save
Notice: Removed file: /opt/otrs/Kernel/System/ITSMConfigItem/Permission.pm
Notice: Recovered: /opt/otrs/Kernel/System/ITSMConfigItem/Permission.pm.save
Notice: Removed file: /opt/otrs/Kernel/System/ITSMConfigItem/Version.pm
Notice: Recovered: /opt/otrs/Kernel/System/ITSMConfigItem/Version.pm.save
Notice: Removed file: /opt/otrs/Kernel/System/ITSMConfigItem/XML.pm
Notice: Recovered: /opt/otrs/Kernel/System/ITSMConfigItem/XML.pm.save
Notice: Removed file: /opt/otrs/Kernel/System/ITSMConfigItem/Event/DoHistory.pm
Notice: Recovered: /opt/otrs/Kernel/System/ITSMConfigItem/Event/DoHistory.pm.save
Notice: Removed file: /opt/otrs/Kernel/System/ITSMConfigItem/Number/AutoIncrement.pm
Notice: Recovered: /opt/otrs/Kernel/System/ITSMConfigItem/Number/AutoIncrement.pm.save
Notice: Removed file: /opt/otrs/Kernel/System/ITSMConfigItem/Permission/ClassGroupCheck.pm
Notice: Recovered: /opt/otrs/Kernel/System/ITSMConfigItem/Permission/ClassGroupCheck.pm.save
Notice: Removed file: /opt/otrs/Kernel/System/ITSMConfigItem/Permission/ItemClassGroupCheck.pm
Notice: Recovered: /opt/otrs/Kernel/System/ITSMConfigItem/Permission/ItemClassGroupCheck.pm.save
Notice: Removed file: /opt/otrs/Kernel/System/ITSMConfigItem/XML/Type/Customer.pm
Notice: Recovered: /opt/otrs/Kernel/System/ITSMConfigItem/XML/Type/Customer.pm.save
Notice: Removed file: /opt/otrs/Kernel/System/ITSMConfigItem/XML/Type/CustomerCompany.pm
Notice: Recovered: /opt/otrs/Kernel/System/ITSMConfigItem/XML/Type/CustomerCompany.pm.save
Notice: Removed file: /opt/otrs/Kernel/System/ITSMConfigItem/XML/Type/Date.pm
Notice: Recovered: /opt/otrs/Kernel/System/ITSMConfigItem/XML/Type/Date.pm.save
Notice: Removed file: /opt/otrs/Kernel/System/ITSMConfigItem/XML/Type/DateTime.pm
Notice: Recovered: /opt/otrs/Kernel/System/ITSMConfigItem/XML/Type/DateTime.pm.save
Notice: Removed file: /opt/otrs/Kernel/System/ITSMConfigItem/XML/Type/Dummy.pm
Notice: Recovered: /opt/otrs/Kernel/System/ITSMConfigItem/XML/Type/Dummy.pm.save
Notice: Removed file: /opt/otrs/Kernel/System/ITSMConfigItem/XML/Type/GeneralCatalog.pm
Notice: Recovered: /opt/otrs/Kernel/System/ITSMConfigItem/XML/Type/GeneralCatalog.pm.save
Notice: Removed file: /opt/otrs/Kernel/System/ITSMConfigItem/XML/Type/Integer.pm
Notice: Recovered: /opt/otrs/Kernel/System/ITSMConfigItem/XML/Type/Integer.pm.save
Notice: Removed file: /opt/otrs/Kernel/System/ITSMConfigItem/XML/Type/Text.pm
Notice: Recovered: /opt/otrs/Kernel/System/ITSMConfigItem/XML/Type/Text.pm.save
Notice: Removed file: /opt/otrs/Kernel/System/ITSMConfigItem/XML/Type/TextArea.pm
Notice: Recovered: /opt/otrs/Kernel/System/ITSMConfigItem/XML/Type/TextArea.pm.save
Notice: Removed file: /opt/otrs/Kernel/System/LinkObject/ITSMConfigItem.pm
Notice: Recovered: /opt/otrs/Kernel/System/LinkObject/ITSMConfigItem.pm.save
Notice: Backup for changed file: /opt/otrs/Kernel/System/Service/PreferencesDB.pm.backup
Notice: Removed file: /opt/otrs/Kernel/System/Service/PreferencesDB.pm
Notice: Recovered: /opt/otrs/Kernel/System/Service/PreferencesDB.pm.save
Notice: Removed file: /opt/otrs/Kernel/System/Stats/Dynamic/ITSMConfigItem.pm
Notice: Recovered: /opt/otrs/Kernel/System/Stats/Dynamic/ITSMConfigItem.pm.save
Notice: Removed file: /opt/otrs/scripts/test/ImportExportObjectITSMConfigItem.t
Notice: Recovered: /opt/otrs/scripts/test/ImportExportObjectITSMConfigItem.t.save
Notice: Removed file: /opt/otrs/scripts/test/ITSMConfigItem.t
Notice: Recovered: /opt/otrs/scripts/test/ITSMConfigItem.t.save
Notice: Removed file: /opt/otrs/scripts/test/ITSMConfigItemUniqueCIName.t
Notice: Recovered: /opt/otrs/scripts/test/ITSMConfigItemUniqueCIName.t.save
Notice: Removed file: /opt/otrs/var/httpd/htdocs/js/ITSM.Agent.ConfigItem.Search.js
Notice: Recovered: /opt/otrs/var/httpd/htdocs/js/ITSM.Agent.ConfigItem.Search.js.save
Notice: Removed file: /opt/otrs/var/packagesetup/ITSMConfigurationManagement.pm
Notice: Recovered: /opt/otrs/var/packagesetup/ITSMConfigurationManagement.pm.save
Notice: Install /opt/otrs/bin/otrs.ITSMConfigItemDelete.pl (755)!
Notice: Install /opt/otrs/bin/otrs.ITSMConfigItemIncidentStateRecalculate.pl (755)!
Notice: Install /opt/otrs/bin/otrs.ITSMConfigItemListDuplicates.pl (755)!
Notice: Install /opt/otrs/doc/itsm-configuration-management-database.dia (644)!
Notice: Install /opt/otrs/doc/itsm-configuration-management-database.png (644)!
Notice: Install /opt/otrs/Kernel/Config/Files/ITSMConfigItem.xml (644)!
Notice: Install /opt/otrs/Kernel/Config/Files/ITSMConfigItemGenericInterface.xml (644)!
Notice: Create Directory /opt/otrs/Kernel/GenericInterface/Operation/ConfigItem!
Notice: Install /opt/otrs/Kernel/GenericInterface/Operation/ConfigItem/Common.pm (644)!
Notice: Install /opt/otrs/Kernel/GenericInterface/Operation/ConfigItem/ConfigItemCreate.pm (644)!
Notice: Install /opt/otrs/Kernel/GenericInterface/Operation/ConfigItem/ConfigItemGet.pm (644)!
Notice: Install /opt/otrs/Kernel/GenericInterface/Operation/ConfigItem/ConfigItemSearch.pm (644)!
Notice: Install /opt/otrs/Kernel/GenericInterface/Operation/ConfigItem/ConfigItemUpdate.pm (644)!
Notice: Install /opt/otrs/Kernel/Language/bg_ITSMConfigurationManagement.pm (644)!
Notice: Install /opt/otrs/Kernel/Language/cs_ITSMConfigurationManagement.pm (644)!
Notice: Install /opt/otrs/Kernel/Language/ct_ITSMConfigurationManagement.pm (644)!
Notice: Install /opt/otrs/Kernel/Language/da_ITSMConfigurationManagement.pm (644)!
Notice: Install /opt/otrs/Kernel/Language/de_ITSMConfigurationManagement.pm (644)!
Notice: Install /opt/otrs/Kernel/Language/en_ITSMConfigurationManagement.pm (644)!
Notice: Install /opt/otrs/Kernel/Language/en_CA_ITSMConfigurationManagement.pm (644)!
Notice: Install /opt/otrs/Kernel/Language/en_GB_ITSMConfigurationManagement.pm (644)!
Notice: Install /opt/otrs/Kernel/Language/es_ITSMConfigurationManagement.pm (644)!
Notice: Install /opt/otrs/Kernel/Language/fa_ITSMConfigurationManagement.pm (644)!
Notice: Install /opt/otrs/Kernel/Language/fr_ITSMConfigurationManagement.pm (644)!
Notice: Install /opt/otrs/Kernel/Language/it_ITSMConfigurationManagement.pm (644)!
Notice: Install /opt/otrs/Kernel/Language/ja_ITSMConfigurationManagement.pm (644)!
Notice: Install /opt/otrs/Kernel/Language/ms_ITSMConfigurationManagement.pm (644)!
Notice: Install /opt/otrs/Kernel/Language/nb_NO_ITSMConfigurationManagement.pm (644)!
Notice: Install /opt/otrs/Kernel/Language/nl_ITSMConfigurationManagement.pm (644)!
Notice: Install /opt/otrs/Kernel/Language/pl_ITSMConfigurationManagement.pm (644)!
Notice: Install /opt/otrs/Kernel/Language/pt_BR_ITSMConfigurationManagement.pm (644)!
Notice: Install /opt/otrs/Kernel/Language/pt_ITSMConfigurationManagement.pm (644)!
Notice: Install /opt/otrs/Kernel/Language/ru_ITSMConfigurationManagement.pm (644)!
Notice: Install /opt/otrs/Kernel/Language/sv_ITSMConfigurationManagement.pm (644)!
Notice: Install /opt/otrs/Kernel/Language/sw_ITSMConfigurationManagement.pm (644)!
Notice: Install /opt/otrs/Kernel/Language/zh_CN_ITSMConfigurationManagement.pm (644)!
Notice: Install /opt/otrs/Kernel/Language/zh_TW_ITSMConfigurationManagement.pm (644)!
Notice: Install /opt/otrs/Kernel/Modules/AdminITSMConfigItem.pm (644)!
Notice: Install /opt/otrs/Kernel/Modules/AgentITSMConfigItem.pm (644)!
Notice: Install /opt/otrs/Kernel/Modules/AgentITSMConfigItemAdd.pm (644)!
Notice: Install /opt/otrs/Kernel/Modules/AgentITSMConfigItemBulk.pm (644)!
Notice: Install /opt/otrs/Kernel/Modules/AgentITSMConfigItemEdit.pm (644)!
Notice: Install /opt/otrs/Kernel/Modules/AgentITSMConfigItemHistory.pm (644)!
Notice: Install /opt/otrs/Kernel/Modules/AgentITSMConfigItemPrint.pm (644)!
Notice: Install /opt/otrs/Kernel/Modules/AgentITSMConfigItemSearch.pm (644)!
Notice: Install /opt/otrs/Kernel/Modules/AgentITSMConfigItemZoom.pm (644)!
Notice: Install /opt/otrs/Kernel/Output/HTML/ITSMConfigItemLayoutCustomer.pm (644)!
Notice: Install /opt/otrs/Kernel/Output/HTML/ITSMConfigItemLayoutCustomerCompany.pm (644)!
Notice: Install /opt/otrs/Kernel/Output/HTML/ITSMConfigItemLayoutDate.pm (644)!
Notice: Install /opt/otrs/Kernel/Output/HTML/ITSMConfigItemLayoutDateTime.pm (644)!
Notice: Install /opt/otrs/Kernel/Output/HTML/ITSMConfigItemLayoutDummy.pm (644)!
Notice: Install /opt/otrs/Kernel/Output/HTML/ITSMConfigItemLayoutGeneralCatalog.pm (644)!
Notice: Install /opt/otrs/Kernel/Output/HTML/ITSMConfigItemLayoutInteger.pm (644)!
Notice: Install /opt/otrs/Kernel/Output/HTML/ITSMConfigItemLayoutText.pm (644)!
Notice: Install /opt/otrs/Kernel/Output/HTML/ITSMConfigItemLayoutTextArea.pm (644)!
Notice: Install /opt/otrs/Kernel/Output/HTML/ITSMConfigItemMenuGeneric.pm (644)!
Notice: Install /opt/otrs/Kernel/Output/HTML/ITSMConfigItemOverviewSmall.pm (644)!
Notice: Install /opt/otrs/Kernel/Output/HTML/LayoutITSMConfigItem.pm (644)!
Notice: Install /opt/otrs/Kernel/Output/HTML/LinkObjectITSMConfigItem.pm (644)!
Notice: Install /opt/otrs/Kernel/Output/HTML/Standard/AAAITSMConfigItem.tt (644)!
Notice: Install /opt/otrs/Kernel/Output/HTML/Standard/AdminITSMConfigItem.tt (644)!
Notice: Install /opt/otrs/Kernel/Output/HTML/Standard/AgentITSMConfigItemAdd.tt (644)!
Notice: Install /opt/otrs/Kernel/Output/HTML/Standard/AgentITSMConfigItemBulk.tt (644)!
Notice: Install /opt/otrs/Kernel/Output/HTML/Standard/AgentITSMConfigItemEdit.tt (644)!
Notice: Install /opt/otrs/Kernel/Output/HTML/Standard/AgentITSMConfigItemHistory.tt (644)!
Notice: Install /opt/otrs/Kernel/Output/HTML/Standard/AgentITSMConfigItemOverviewNavBar.tt (644)!
Notice: Install /opt/otrs/Kernel/Output/HTML/Standard/AgentITSMConfigItemOverviewSmall.tt (644)!
Notice: Install /opt/otrs/Kernel/Output/HTML/Standard/AgentITSMConfigItemPrint.tt (644)!
Notice: Install /opt/otrs/Kernel/Output/HTML/Standard/AgentITSMConfigItemSearch.tt (644)!
Notice: Install /opt/otrs/Kernel/Output/HTML/Standard/AgentITSMConfigItemSearchResultPrint.tt (644)!
Notice: Install /opt/otrs/Kernel/Output/HTML/Standard/AgentITSMConfigItemZoom.tt (644)!
Notice: Install /opt/otrs/Kernel/System/ImportExport/ObjectBackend/ITSMConfigItem.pm (644)!
Notice: Install /opt/otrs/Kernel/System/ITSMConfigItem.pm (644)!
Notice: Install /opt/otrs/Kernel/System/ITSMConfigItem/Definition.pm (644)!
Notice: Install /opt/otrs/Kernel/System/ITSMConfigItem/History.pm (644)!
Notice: Install /opt/otrs/Kernel/System/ITSMConfigItem/Number.pm (644)!
Notice: Install /opt/otrs/Kernel/System/ITSMConfigItem/Permission.pm (644)!
Notice: Install /opt/otrs/Kernel/System/ITSMConfigItem/Version.pm (644)!
Notice: Install /opt/otrs/Kernel/System/ITSMConfigItem/XML.pm (644)!
Notice: Install /opt/otrs/Kernel/System/ITSMConfigItem/Event/DoHistory.pm (644)!
Notice: Install /opt/otrs/Kernel/System/ITSMConfigItem/Number/AutoIncrement.pm (644)!
Notice: Install /opt/otrs/Kernel/System/ITSMConfigItem/Permission/ClassGroupCheck.pm (644)!
Notice: Install /opt/otrs/Kernel/System/ITSMConfigItem/Permission/ItemClassGroupCheck.pm (644)!
Notice: Install /opt/otrs/Kernel/System/ITSMConfigItem/XML/Type/Customer.pm (644)!
Notice: Install /opt/otrs/Kernel/System/ITSMConfigItem/XML/Type/CustomerCompany.pm (644)!
Notice: Install /opt/otrs/Kernel/System/ITSMConfigItem/XML/Type/Date.pm (644)!
Notice: Install /opt/otrs/Kernel/System/ITSMConfigItem/XML/Type/DateTime.pm (644)!
Notice: Install /opt/otrs/Kernel/System/ITSMConfigItem/XML/Type/Dummy.pm (644)!
Notice: Install /opt/otrs/Kernel/System/ITSMConfigItem/XML/Type/GeneralCatalog.pm (644)!
Notice: Install /opt/otrs/Kernel/System/ITSMConfigItem/XML/Type/Integer.pm (644)!
Notice: Install /opt/otrs/Kernel/System/ITSMConfigItem/XML/Type/Text.pm (644)!
Notice: Install /opt/otrs/Kernel/System/ITSMConfigItem/XML/Type/TextArea.pm (644)!
Notice: Install /opt/otrs/Kernel/System/LinkObject/ITSMConfigItem.pm (644)!
Notice: Install /opt/otrs/Kernel/System/Service/PreferencesDB.pm (644)!
Notice: Install /opt/otrs/Kernel/System/Stats/Dynamic/ITSMConfigItem.pm (644)!
Notice: Create Directory /opt/otrs/scripts/test/GenericInterface/Operation/ConfigItem!
Notice: Install /opt/otrs/scripts/test/GenericInterface/Operation/ConfigItem/ConfigItemCreate.t (644)!
Notice: Install /opt/otrs/scripts/test/GenericInterface/Operation/ConfigItem/ConfigItemGet.t (644)!
Notice: Install /opt/otrs/scripts/test/GenericInterface/Operation/ConfigItem/ConfigItemSearch.t (644)!
Notice: Install /opt/otrs/scripts/test/GenericInterface/Operation/ConfigItem/ConfigItemUpdate.t (644)!
Notice: Install /opt/otrs/scripts/GenericConfigItemConnector.wsdl (644)!
Notice: Install /opt/otrs/scripts/GenericConfigItemConnector.yml (644)!
Notice: Install /opt/otrs/scripts/test/ImportExportObjectITSMConfigItem.t (644)!
Notice: Install /opt/otrs/scripts/test/ITSMConfigItem.t (644)!
Notice: Install /opt/otrs/scripts/test/ITSMConfigItemLinkTest.t (644)!
Notice: Install /opt/otrs/scripts/test/ITSMConfigItemUniqueCIName.t (644)!
Notice: Install /opt/otrs/var/httpd/htdocs/js/ITSM.Agent.ConfigItem.Search.js (644)!
Notice: Install /opt/otrs/var/httpd/htdocs/js/ITSM.UI.ConfigItemActionRow.js (644)!
Notice: Install /opt/otrs/var/packagesetup/ITSMConfigurationManagement.pm (644)!
Code:

        # create the package name
        my $CodeModule = 'var::packagesetup::' . $Param{Structure}->{Name}->{Content};

        # discard internally stored object, so that the next access to object creates them newly
        $Kernel::OM->ObjectsDiscard(
            Objects            => [$CodeModule],
            ForcePackageReload => 1,
        );

        $Kernel::OM->Get($CodeModule)->CodeUpgrade();


[Thu Nov 27 14:20:49 2014] otrs.PackageManager.pl: Subroutine Load redefined at /opt/otrs/Kernel/Config/Files/ZZZAuto.pm line 7.
ERROR: OTRS-otrs.PackageManager.pl-60 Perl: 5.10.1 OS: linux Time: Thu Nov 27 14:20:51 2014

 Message: ???

 Traceback (17304):
   Module: Kernel::System::Stats::GetObjectBehaviours Line: 1555
   Module: Kernel::System::Stats::StatsGet Line: 233
   Module: Kernel::System::Stats::StatsListGet Line: 679
   Module: Kernel::System::Stats::GetStatsList Line: 729
   Module: Kernel::System::Stats::StatsInstall Line: 2561
   Module: var::packagesetup::ITSMConfigurationManagement::CodeUpgrade Line: 222
   Module: (eval) Line: 12
   Module: Kernel::System::Package::_Code Line: 2819
   Module: Kernel::System::Package::PackageUpgrade Line: 1089
   Module: Kernel::System::Package::PackageInstall Line: 477
   Module: var::packagesetup::ITSM::_InstallITSMPackages Line: 248
   Module: var::packagesetup::ITSM::CodeInstall Line: 124
   Module: (eval) Line: 6
   Module: Kernel::System::Package::_Code Line: 2819
   Module: Kernel::System::Package::PackageInstall Line: 597
   Module: bin/otrs.PackageManager.pl Line: 406

ERROR: OTRS-otrs.PackageManager.pl-60 Perl: 5.10.1 OS: linux Time: Thu Nov 27 14:20:51 2014

 Message: Attempt to reload Kernel/System/ITSMChange.pm aborted.
Compilation failed in require at /opt/otrs/Kernel/System/Stats/Dynamic/ITSMChangeManagementChangesPerCIClasses.pm line 15.
BEGIN failed--compilation aborted at /opt/otrs/Kernel/System/Stats/Dynamic/ITSMChangeManagementChangesPerCIClasses.pm line 15.


 Traceback (17304):
   Module: Kernel::System::Stats::GetObjectName Line: 1514
   Module: Kernel::System::Stats::StatsGet Line: 247
   Module: Kernel::System::Stats::StatsListGet Line: 679
   Module: Kernel::System::Stats::GetStatsList Line: 729
   Module: Kernel::System::Stats::StatsInstall Line: 2561
   Module: var::packagesetup::ITSMConfigurationManagement::CodeUpgrade Line: 222
   Module: (eval) Line: 12
   Module: Kernel::System::Package::_Code Line: 2819
   Module: Kernel::System::Package::PackageUpgrade Line: 1089
   Module: Kernel::System::Package::PackageInstall Line: 477
   Module: var::packagesetup::ITSM::_InstallITSMPackages Line: 248
   Module: var::packagesetup::ITSM::CodeInstall Line: 124
   Module: (eval) Line: 6
   Module: Kernel::System::Package::_Code Line: 2819
   Module: Kernel::System::Package::PackageInstall Line: 597
   Module: bin/otrs.PackageManager.pl Line: 406

ERROR: OTRS-otrs.PackageManager.pl-60 Perl: 5.10.1 OS: linux Time: Thu Nov 27 14:20:51 2014

 Message: Attempt to reload Kernel/System/ITSMChange.pm aborted.
Compilation failed in require at /opt/otrs/Kernel/System/Stats/Dynamic/ITSMChangeManagement.pm line 15.
BEGIN failed--compilation aborted at /opt/otrs/Kernel/System/Stats/Dynamic/ITSMChangeManagement.pm line 15.


 Traceback (17304):
   Module: Kernel::System::Stats::GetObjectBehaviours Line: 1555
   Module: Kernel::System::Stats::StatsGet Line: 233
   Module: Kernel::System::Stats::StatsListGet Line: 679
   Module: Kernel::System::Stats::GetStatsList Line: 729
   Module: Kernel::System::Stats::StatsInstall Line: 2561
   Module: var::packagesetup::ITSMConfigurationManagement::CodeUpgrade Line: 222
   Module: (eval) Line: 12
   Module: Kernel::System::Package::_Code Line: 2819
   Module: Kernel::System::Package::PackageUpgrade Line: 1089
   Module: Kernel::System::Package::PackageInstall Line: 477
   Module: var::packagesetup::ITSM::_InstallITSMPackages Line: 248
   Module: var::packagesetup::ITSM::CodeInstall Line: 124
   Module: (eval) Line: 6
   Module: Kernel::System::Package::_Code Line: 2819
   Module: Kernel::System::Package::PackageInstall Line: 597
   Module: bin/otrs.PackageManager.pl Line: 406

ERROR: OTRS-otrs.PackageManager.pl-60 Perl: 5.10.1 OS: linux Time: Thu Nov 27 14:20:51 2014

 Message: Attempt to reload Kernel/System/ITSMChange.pm aborted.
Compilation failed in require at /opt/otrs/Kernel/System/Stats/Dynamic/ITSMChangeManagement.pm line 15.
BEGIN failed--compilation aborted at /opt/otrs/Kernel/System/Stats/Dynamic/ITSMChangeManagement.pm line 15.


 Traceback (17304):
   Module: Kernel::System::Stats::GetObjectName Line: 1514
   Module: Kernel::System::Stats::StatsGet Line: 247
   Module: Kernel::System::Stats::StatsListGet Line: 679
   Module: Kernel::System::Stats::GetStatsList Line: 729
   Module: Kernel::System::Stats::StatsInstall Line: 2561
   Module: var::packagesetup::ITSMConfigurationManagement::CodeUpgrade Line: 222
   Module: (eval) Line: 12
   Module: Kernel::System::Package::_Code Line: 2819
   Module: Kernel::System::Package::PackageUpgrade Line: 1089
   Module: Kernel::System::Package::PackageInstall Line: 477
   Module: var::packagesetup::ITSM::_InstallITSMPackages Line: 248
   Module: var::packagesetup::ITSM::CodeInstall Line: 124
   Module: (eval) Line: 6
   Module: Kernel::System::Package::_Code Line: 2819
   Module: Kernel::System::Package::PackageInstall Line: 597
   Module: bin/otrs.PackageManager.pl Line: 406

ERROR: OTRS-otrs.PackageManager.pl-60 Perl: 5.10.1 OS: linux Time: Thu Nov 27 14:20:51 2014

 Message: Attempt to reload Kernel/System/ITSMChange.pm aborted.
Compilation failed in require at /opt/otrs/Kernel/System/Stats/Dynamic/ITSMChangeManagementHistory.pm line 15.
BEGIN failed--compilation aborted at /opt/otrs/Kernel/System/Stats/Dynamic/ITSMChangeManagementHistory.pm line 15.


 Traceback (17304):
   Module: Kernel::System::Stats::GetObjectBehaviours Line: 1555
   Module: Kernel::System::Stats::StatsGet Line: 233
   Module: Kernel::System::Stats::StatsListGet Line: 679
   Module: Kernel::System::Stats::GetStatsList Line: 729
   Module: Kernel::System::Stats::StatsInstall Line: 2561
   Module: var::packagesetup::ITSMConfigurationManagement::CodeUpgrade Line: 222
   Module: (eval) Line: 12
   Module: Kernel::System::Package::_Code Line: 2819
   Module: Kernel::System::Package::PackageUpgrade Line: 1089
   Module: Kernel::System::Package::PackageInstall Line: 477
   Module: var::packagesetup::ITSM::_InstallITSMPackages Line: 248
   Module: var::packagesetup::ITSM::CodeInstall Line: 124
   Module: (eval) Line: 6
   Module: Kernel::System::Package::_Code Line: 2819
   Module: Kernel::System::Package::PackageInstall Line: 597
   Module: bin/otrs.PackageManager.pl Line: 406

ERROR: OTRS-otrs.PackageManager.pl-60 Perl: 5.10.1 OS: linux Time: Thu Nov 27 14:20:51 2014

 Message: Attempt to reload Kernel/System/ITSMChange.pm aborted.
Compilation failed in require at /opt/otrs/Kernel/System/Stats/Dynamic/ITSMChangeManagementHistory.pm line 15.
BEGIN failed--compilation aborted at /opt/otrs/Kernel/System/Stats/Dynamic/ITSMChangeManagementHistory.pm line 15.


 Traceback (17304):
   Module: Kernel::System::Stats::GetObjectName Line: 1514
   Module: Kernel::System::Stats::StatsGet Line: 247
   Module: Kernel::System::Stats::StatsListGet Line: 679
   Module: Kernel::System::Stats::GetStatsList Line: 729
   Module: Kernel::System::Stats::StatsInstall Line: 2561
   Module: var::packagesetup::ITSMConfigurationManagement::CodeUpgrade Line: 222
   Module: (eval) Line: 12
   Module: Kernel::System::Package::_Code Line: 2819
   Module: Kernel::System::Package::PackageUpgrade Line: 1089
   Module: Kernel::System::Package::PackageInstall Line: 477
   Module: var::packagesetup::ITSM::_InstallITSMPackages Line: 248
   Module: var::packagesetup::ITSM::CodeInstall Line: 124
   Module: (eval) Line: 6
   Module: Kernel::System::Package::_Code Line: 2819
   Module: Kernel::System::Package::PackageInstall Line: 597
   Module: bin/otrs.PackageManager.pl Line: 406

ERROR: OTRS-otrs.PackageManager.pl-60 Perl: 5.10.1 OS: linux Time: Thu Nov 27 14:20:51 2014

 Message: Attempt to reload Kernel/System/ITSMChange.pm aborted.
Compilation failed in require at /opt/otrs/Kernel/System/Stats/Dynamic/ITSMChangeManagementChangesIncidents.pm line 15.
BEGIN failed--compilation aborted at /opt/otrs/Kernel/System/Stats/Dynamic/ITSMChangeManagementChangesIncidents.pm line 15.


 Traceback (17304):
   Module: Kernel::System::Stats::GetObjectBehaviours Line: 1555
   Module: Kernel::System::Stats::StatsGet Line: 233
   Module: Kernel::System::Stats::StatsListGet Line: 679
   Module: Kernel::System::Stats::GetStatsList Line: 729
   Module: Kernel::System::Stats::StatsInstall Line: 2561
   Module: var::packagesetup::ITSMConfigurationManagement::CodeUpgrade Line: 222
   Module: (eval) Line: 12
   Module: Kernel::System::Package::_Code Line: 2819
   Module: Kernel::System::Package::PackageUpgrade Line: 1089
   Module: Kernel::System::Package::PackageInstall Line: 477
   Module: var::packagesetup::ITSM::_InstallITSMPackages Line: 248
   Module: var::packagesetup::ITSM::CodeInstall Line: 124
   Module: (eval) Line: 6
   Module: Kernel::System::Package::_Code Line: 2819
   Module: Kernel::System::Package::PackageInstall Line: 597
   Module: bin/otrs.PackageManager.pl Line: 406

ERROR: OTRS-otrs.PackageManager.pl-60 Perl: 5.10.1 OS: linux Time: Thu Nov 27 14:20:51 2014

 Message: Attempt to reload Kernel/System/ITSMChange.pm aborted.
Compilation failed in require at /opt/otrs/Kernel/System/Stats/Dynamic/ITSMChangeManagementChangesIncidents.pm line 15.
BEGIN failed--compilation aborted at /opt/otrs/Kernel/System/Stats/Dynamic/ITSMChangeManagementChangesIncidents.pm line 15.


 Traceback (17304):
   Module: Kernel::System::Stats::GetObjectName Line: 1514
   Module: Kernel::System::Stats::StatsGet Line: 247
   Module: Kernel::System::Stats::StatsListGet Line: 679
   Module: Kernel::System::Stats::GetStatsList Line: 729
   Module: Kernel::System::Stats::StatsInstall Line: 2561
   Module: var::packagesetup::ITSMConfigurationManagement::CodeUpgrade Line: 222
   Module: (eval) Line: 12
   Module: Kernel::System::Package::_Code Line: 2819
   Module: Kernel::System::Package::PackageUpgrade Line: 1089
   Module: Kernel::System::Package::PackageInstall Line: 477
   Module: var::packagesetup::ITSM::_InstallITSMPackages Line: 248
   Module: var::packagesetup::ITSM::CodeInstall Line: 124
   Module: (eval) Line: 6
   Module: Kernel::System::Package::_Code Line: 2819
   Module: Kernel::System::Package::PackageInstall Line: 597
   Module: bin/otrs.PackageManager.pl Line: 406

ERROR: OTRS-otrs.PackageManager.pl-60 Perl: 5.10.1 OS: linux Time: Thu Nov 27 14:20:51 2014

 Message: Code: Got no DBObject at /opt/otrs/Kernel/System/Stats/Static/FAQAccess.pm line 26.


 Traceback (17304):
   Module: Kernel::System::Package::_Code Line: 2820
   Module: Kernel::System::Package::PackageUpgrade Line: 1089
   Module: Kernel::System::Package::PackageInstall Line: 477
   Module: var::packagesetup::ITSM::_InstallITSMPackages Line: 248
   Module: var::packagesetup::ITSM::CodeInstall Line: 124
   Module: (eval) Line: 6
   Module: Kernel::System::Package::_Code Line: 2819
   Module: Kernel::System::Package::PackageInstall Line: 597
   Module: bin/otrs.PackageManager.pl Line: 406

Notice: Removed file: /opt/otrs/bin/otrs.ITSMChangesCheck.pl
Notice: Recovered: /opt/otrs/bin/otrs.ITSMChangesCheck.pl.save
Notice: Removed file: /opt/otrs/bin/otrs.ITSMChangeDelete.pl
Notice: Recovered: /opt/otrs/bin/otrs.ITSMChangeDelete.pl.save
Notice: Removed file: /opt/otrs/doc/itsm-change-management-database.dia
Notice: Recovered: /opt/otrs/doc/itsm-change-management-database.dia.save
Notice: Removed file: /opt/otrs/doc/itsm-change-management-database.png
Notice: Recovered: /opt/otrs/doc/itsm-change-management-database.png.save
Notice: Removed file: /opt/otrs/Kernel/Config/Files/ITSMChangeManagement.xml
Notice: Recovered: /opt/otrs/Kernel/Config/Files/ITSMChangeManagement.xml.save
Notice: Removed file: /opt/otrs/Kernel/Language/de_ITSMChangeManagement.pm
Notice: Recovered: /opt/otrs/Kernel/Language/de_ITSMChangeManagement.pm.save
Notice: Removed file: /opt/otrs/Kernel/Language/en_CA_ITSMChangeManagement.pm
Notice: Recovered: /opt/otrs/Kernel/Language/en_CA_ITSMChangeManagement.pm.save
Notice: Removed file: /opt/otrs/Kernel/Language/en_GB_ITSMChangeManagement.pm
Notice: Recovered: /opt/otrs/Kernel/Language/en_GB_ITSMChangeManagement.pm.save
Notice: Removed file: /opt/otrs/Kernel/Language/en_ITSMChangeManagement.pm
Notice: Recovered: /opt/otrs/Kernel/Language/en_ITSMChangeManagement.pm.save
Notice: Removed file: /opt/otrs/Kernel/Language/es_ITSMChangeManagement.pm
Notice: Recovered: /opt/otrs/Kernel/Language/es_ITSMChangeManagement.pm.save
Notice: Removed file: /opt/otrs/Kernel/Language/fa_ITSMChangeManagement.pm
Notice: Recovered: /opt/otrs/Kernel/Language/fa_ITSMChangeManagement.pm.save
Notice: Removed file: /opt/otrs/Kernel/Language/ja_ITSMChangeManagement.pm
Notice: Recovered: /opt/otrs/Kernel/Language/ja_ITSMChangeManagement.pm.save
Notice: Removed file: /opt/otrs/Kernel/Language/ms_ITSMChangeManagement.pm
Notice: Recovered: /opt/otrs/Kernel/Language/ms_ITSMChangeManagement.pm.save
Notice: Removed file: /opt/otrs/Kernel/Language/nb_NO_ITSMChangeManagement.pm
Notice: Recovered: /opt/otrs/Kernel/Language/nb_NO_ITSMChangeManagement.pm.save
Notice: Removed file: /opt/otrs/Kernel/Language/nl_ITSMChangeManagement.pm
Notice: Recovered: /opt/otrs/Kernel/Language/nl_ITSMChangeManagement.pm.save
Notice: Removed file: /opt/otrs/Kernel/Language/pl_ITSMChangeManagement.pm
Notice: Recovered: /opt/otrs/Kernel/Language/pl_ITSMChangeManagement.pm.save
Notice: Removed file: /opt/otrs/Kernel/Language/pt_BR_ITSMChangeManagement.pm
Notice: Recovered: /opt/otrs/Kernel/Language/pt_BR_ITSMChangeManagement.pm.save
Notice: Removed file: /opt/otrs/Kernel/Language/pt_PT_ITSMChangeManagement.pm
Notice: Recovered: /opt/otrs/Kernel/Language/pt_PT_ITSMChangeManagement.pm.save
Notice: Removed file: /opt/otrs/Kernel/Language/zh_CN_ITSMChangeManagement.pm
Notice: Recovered: /opt/otrs/Kernel/Language/zh_CN_ITSMChangeManagement.pm.save
Notice: Removed file: /opt/otrs/Kernel/Language/zh_TW_ITSMChangeManagement.pm
Notice: Recovered: /opt/otrs/Kernel/Language/zh_TW_ITSMChangeManagement.pm.save
Notice: Removed file: /opt/otrs/Kernel/Modules/AdminITSMChangeCIPAllocate.pm
Notice: Recovered: /opt/otrs/Kernel/Modules/AdminITSMChangeCIPAllocate.pm.save
Notice: Removed file: /opt/otrs/Kernel/Modules/AdminITSMChangeNotification.pm
Notice: Recovered: /opt/otrs/Kernel/Modules/AdminITSMChangeNotification.pm.save
Notice: Removed file: /opt/otrs/Kernel/Modules/AdminITSMStateMachine.pm
Notice: Recovered: /opt/otrs/Kernel/Modules/AdminITSMStateMachine.pm.save
Notice: Removed file: /opt/otrs/Kernel/Modules/AgentITSMCABMemberSearch.pm
Notice: Recovered: /opt/otrs/Kernel/Modules/AgentITSMCABMemberSearch.pm.save
Notice: Removed file: /opt/otrs/Kernel/Modules/AgentITSMChange.pm
Notice: Recovered: /opt/otrs/Kernel/Modules/AgentITSMChange.pm.save
Notice: Removed file: /opt/otrs/Kernel/Modules/AgentITSMChangeAdd.pm
Notice: Recovered: /opt/otrs/Kernel/Modules/AgentITSMChangeAdd.pm.save
Notice: Removed file: /opt/otrs/Kernel/Modules/AgentITSMChangeAddFromTemplate.pm
Notice: Recovered: /opt/otrs/Kernel/Modules/AgentITSMChangeAddFromTemplate.pm.save
Notice: Removed file: /opt/otrs/Kernel/Modules/AgentITSMChangeCABTemplate.pm
Notice: Recovered: /opt/otrs/Kernel/Modules/AgentITSMChangeCABTemplate.pm.save
Notice: Removed file: /opt/otrs/Kernel/Modules/AgentITSMChangeCondition.pm
Notice: Recovered: /opt/otrs/Kernel/Modules/AgentITSMChangeCondition.pm.save
Notice: Removed file: /opt/otrs/Kernel/Modules/AgentITSMChangeConditionEdit.pm
Notice: Recovered: /opt/otrs/Kernel/Modules/AgentITSMChangeConditionEdit.pm.save
Notice: Removed file: /opt/otrs/Kernel/Modules/AgentITSMChangeDelete.pm
Notice: Recovered: /opt/otrs/Kernel/Modules/AgentITSMChangeDelete.pm.save
Notice: Removed file: /opt/otrs/Kernel/Modules/AgentITSMChangeEdit.pm
Notice: Recovered: /opt/otrs/Kernel/Modules/AgentITSMChangeEdit.pm.save
Notice: Removed file: /opt/otrs/Kernel/Modules/AgentITSMChangeHistory.pm
Notice: Recovered: /opt/otrs/Kernel/Modules/AgentITSMChangeHistory.pm.save
Notice: Removed file: /opt/otrs/Kernel/Modules/AgentITSMChangeHistoryZoom.pm
Notice: Recovered: /opt/otrs/Kernel/Modules/AgentITSMChangeHistoryZoom.pm.save
Notice: Removed file: /opt/otrs/Kernel/Modules/AgentITSMChangeInvolvedPersons.pm
Notice: Recovered: /opt/otrs/Kernel/Modules/AgentITSMChangeInvolvedPersons.pm.save
Notice: Removed file: /opt/otrs/Kernel/Modules/AgentITSMChangeManager.pm
Notice: Recovered: /opt/otrs/Kernel/Modules/AgentITSMChangeManager.pm.save
Notice: Removed file: /opt/otrs/Kernel/Modules/AgentITSMChangeMyCAB.pm
Notice: Recovered: /opt/otrs/Kernel/Modules/AgentITSMChangeMyCAB.pm.save
Notice: Removed file: /opt/otrs/Kernel/Modules/AgentITSMChangeMyChanges.pm
Notice: Recovered: /opt/otrs/Kernel/Modules/AgentITSMChangeMyChanges.pm.save
Notice: Removed file: /opt/otrs/Kernel/Modules/AgentITSMChangeMyWorkOrders.pm
Notice: Recovered: /opt/otrs/Kernel/Modules/AgentITSMChangeMyWorkOrders.pm.save
Notice: Removed file: /opt/otrs/Kernel/Modules/AgentITSMChangePIR.pm
Notice: Recovered: /opt/otrs/Kernel/Modules/AgentITSMChangePIR.pm.save
Notice: Removed file: /opt/otrs/Kernel/Modules/AgentITSMChangePrint.pm
Notice: Recovered: /opt/otrs/Kernel/Modules/AgentITSMChangePrint.pm.save
Notice: Removed file: /opt/otrs/Kernel/Modules/AgentITSMChangePSA.pm
Notice: Recovered: /opt/otrs/Kernel/Modules/AgentITSMChangePSA.pm.save
Notice: Removed file: /opt/otrs/Kernel/Modules/AgentITSMChangeReset.pm
Notice: Recovered: /opt/otrs/Kernel/Modules/AgentITSMChangeReset.pm.save
Notice: Removed file: /opt/otrs/Kernel/Modules/AgentITSMChangeSchedule.pm
Notice: Recovered: /opt/otrs/Kernel/Modules/AgentITSMChangeSchedule.pm.save
Notice: Removed file: /opt/otrs/Kernel/Modules/AgentITSMChangeSearch.pm
Notice: Recovered: /opt/otrs/Kernel/Modules/AgentITSMChangeSearch.pm.save
Notice: Removed file: /opt/otrs/Kernel/Modules/AgentITSMChangeTemplate.pm
Notice: Recovered: /opt/otrs/Kernel/Modules/AgentITSMChangeTemplate.pm.save
Notice: Removed file: /opt/otrs/Kernel/Modules/AgentITSMChangeTimeSlot.pm
Notice: Recovered: /opt/otrs/Kernel/Modules/AgentITSMChangeTimeSlot.pm.save
Notice: Removed file: /opt/otrs/Kernel/Modules/AgentITSMChangeZoom.pm
Notice: Recovered: /opt/otrs/Kernel/Modules/AgentITSMChangeZoom.pm.save
Notice: Removed file: /opt/otrs/Kernel/Modules/AgentITSMTemplateDelete.pm
Notice: Recovered: /opt/otrs/Kernel/Modules/AgentITSMTemplateDelete.pm.save
Notice: Removed file: /opt/otrs/Kernel/Modules/AgentITSMTemplateEdit.pm
Notice: Recovered: /opt/otrs/Kernel/Modules/AgentITSMTemplateEdit.pm.save
Notice: Removed file: /opt/otrs/Kernel/Modules/AgentITSMTemplateOverview.pm
Notice: Recovered: /opt/otrs/Kernel/Modules/AgentITSMTemplateOverview.pm.save
Notice: Removed file: /opt/otrs/Kernel/Modules/AgentITSMUserSearch.pm
Notice: Recovered: /opt/otrs/Kernel/Modules/AgentITSMUserSearch.pm.save
Notice: Removed file: /opt/otrs/Kernel/Modules/AgentITSMWorkOrderAdd.pm
Notice: Recovered: /opt/otrs/Kernel/Modules/AgentITSMWorkOrderAdd.pm.save
Notice: Removed file: /opt/otrs/Kernel/Modules/AgentITSMWorkOrderAddFromTemplate.pm
Notice: Recovered: /opt/otrs/Kernel/Modules/AgentITSMWorkOrderAddFromTemplate.pm.save
Notice: Removed file: /opt/otrs/Kernel/Modules/AgentITSMWorkOrderAgent.pm
Notice: Recovered: /opt/otrs/Kernel/Modules/AgentITSMWorkOrderAgent.pm.save
Notice: Removed file: /opt/otrs/Kernel/Modules/AgentITSMWorkOrderDelete.pm
Notice: Recovered: /opt/otrs/Kernel/Modules/AgentITSMWorkOrderDelete.pm.save
Notice: Removed file: /opt/otrs/Kernel/Modules/AgentITSMWorkOrderEdit.pm
Notice: Recovered: /opt/otrs/Kernel/Modules/AgentITSMWorkOrderEdit.pm.save
Notice: Removed file: /opt/otrs/Kernel/Modules/AgentITSMWorkOrderHistory.pm
Notice: Recovered: /opt/otrs/Kernel/Modules/AgentITSMWorkOrderHistory.pm.save
Notice: Removed file: /opt/otrs/Kernel/Modules/AgentITSMWorkOrderHistoryZoom.pm
Notice: Recovered: /opt/otrs/Kernel/Modules/AgentITSMWorkOrderHistoryZoom.pm.save
Notice: Removed file: /opt/otrs/Kernel/Modules/AgentITSMWorkOrderReport.pm
Notice: Recovered: /opt/otrs/Kernel/Modules/AgentITSMWorkOrderReport.pm.save
Notice: Removed file: /opt/otrs/Kernel/Modules/AgentITSMWorkOrderTake.pm
Notice: Recovered: /opt/otrs/Kernel/Modules/AgentITSMWorkOrderTake.pm.save
Notice: Removed file: /opt/otrs/Kernel/Modules/AgentITSMWorkOrderTemplate.pm
Notice: Recovered: /opt/otrs/Kernel/Modules/AgentITSMWorkOrderTemplate.pm.save
Notice: Removed file: /opt/otrs/Kernel/Modules/AgentITSMWorkOrderZoom.pm
Notice: Recovered: /opt/otrs/Kernel/Modules/AgentITSMWorkOrderZoom.pm.save
Notice: Removed file: /opt/otrs/Kernel/Modules/CustomerITSMChangeSchedule.pm
Notice: Recovered: /opt/otrs/Kernel/Modules/CustomerITSMChangeSchedule.pm.save
Notice: Removed file: /opt/otrs/Kernel/Output/HTML/ITSMChangeMenuChangeDelete.pm
Notice: Recovered: /opt/otrs/Kernel/Output/HTML/ITSMChangeMenuChangeDelete.pm.save
Notice: Removed file: /opt/otrs/Kernel/Output/HTML/ITSMChangeMenuGeneric.pm
Notice: Recovered: /opt/otrs/Kernel/Output/HTML/ITSMChangeMenuGeneric.pm.save
Notice: Removed file: /opt/otrs/Kernel/Output/HTML/ITSMChangeMenuTimeSlot.pm
Notice: Recovered: /opt/otrs/Kernel/Output/HTML/ITSMChangeMenuTimeSlot.pm.save
Notice: Removed file: /opt/otrs/Kernel/Output/HTML/ITSMChangeMenuWorkOrdersNeeded.pm
Notice: Recovered: /opt/otrs/Kernel/Output/HTML/ITSMChangeMenuWorkOrdersNeeded.pm.save
Notice: Removed file: /opt/otrs/Kernel/Output/HTML/ITSMChangeOverviewSmall.pm
Notice: Recovered: /opt/otrs/Kernel/Output/HTML/ITSMChangeOverviewSmall.pm.save
Notice: Removed file: /opt/otrs/Kernel/Output/HTML/ITSMTemplateOverviewSmall.pm
Notice: Recovered: /opt/otrs/Kernel/Output/HTML/ITSMTemplateOverviewSmall.pm.save
Notice: Removed file: /opt/otrs/Kernel/Output/HTML/ITSMWorkOrderMenuGeneric.pm
Notice: Recovered: /opt/otrs/Kernel/Output/HTML/ITSMWorkOrderMenuGeneric.pm.save
Notice: Removed file: /opt/otrs/Kernel/Output/HTML/ITSMWorkOrderMenuWithPermissionFromChange.pm
Notice: Recovered: /opt/otrs/Kernel/Output/HTML/ITSMWorkOrderMenuWithPermissionFromChange.pm.save
Notice: Removed file: /opt/otrs/Kernel/Output/HTML/ITSMWorkOrderMenuWithTakePermission.pm
Notice: Recovered: /opt/otrs/Kernel/Output/HTML/ITSMWorkOrderMenuWithTakePermission.pm.save
Notice: Removed file: /opt/otrs/Kernel/Output/HTML/LayoutITSMChange.pm
Notice: Recovered: /opt/otrs/Kernel/Output/HTML/LayoutITSMChange.pm.save
Notice: Removed file: /opt/otrs/Kernel/Output/HTML/LayoutITSMTemplate.pm
Notice: Recovered: /opt/otrs/Kernel/Output/HTML/LayoutITSMTemplate.pm.save
Notice: Removed file: /opt/otrs/Kernel/Output/HTML/LinkObjectITSMChange.pm
Notice: Recovered: /opt/otrs/Kernel/Output/HTML/LinkObjectITSMChange.pm.save
Notice: Removed file: /opt/otrs/Kernel/Output/HTML/LinkObjectITSMWorkOrder.pm
Notice: Recovered: /opt/otrs/Kernel/Output/HTML/LinkObjectITSMWorkOrder.pm.save
Notice: Removed file: /opt/otrs/Kernel/Output/HTML/TicketMenuITSMChange.pm
Notice: Recovered: /opt/otrs/Kernel/Output/HTML/TicketMenuITSMChange.pm.save
Notice: Removed file: /opt/otrs/Kernel/Output/HTML/ToolBarChangeManager.pm
Notice: Recovered: /opt/otrs/Kernel/Output/HTML/ToolBarChangeManager.pm.save
Notice: Removed file: /opt/otrs/Kernel/Output/HTML/ToolBarMyCAB.pm
Notice: Recovered: /opt/otrs/Kernel/Output/HTML/ToolBarMyCAB.pm.save
Notice: Removed file: /opt/otrs/Kernel/Output/HTML/ToolBarMyChanges.pm
Notice: Recovered: /opt/otrs/Kernel/Output/HTML/ToolBarMyChanges.pm.save
Notice: Removed file: /opt/otrs/Kernel/Output/HTML/ToolBarMyWorkOrders.pm
Notice: Recovered: /opt/otrs/Kernel/Output/HTML/ToolBarMyWorkOrders.pm.save
Notice: Removed file: /opt/otrs/Kernel/Output/HTML/Standard/AAAITSMChangeManagement.dtl
Notice: Recovered: /opt/otrs/Kernel/Output/HTML/Standard/AAAITSMChangeManagement.dtl.save
Notice: Removed file: /opt/otrs/Kernel/Output/HTML/Standard/AdminITSMChangeCIPAllocate.dtl
Notice: Recovered: /opt/otrs/Kernel/Output/HTML/Standard/AdminITSMChangeCIPAllocate.dtl.save
Notice: Removed file: /opt/otrs/Kernel/Output/HTML/Standard/AdminITSMChangeNotification.dtl
Notice: Recovered: /opt/otrs/Kernel/Output/HTML/Standard/AdminITSMChangeNotification.dtl.save
Notice: Removed file: /opt/otrs/Kernel/Output/HTML/Standard/AdminITSMStateMachine.dtl
Notice: Recovered: /opt/otrs/Kernel/Output/HTML/Standard/AdminITSMStateMachine.dtl.save
Notice: Removed file: /opt/otrs/Kernel/Output/HTML/Standard/AgentITSMCABMemberSearch.dtl
Notice: Recovered: /opt/otrs/Kernel/Output/HTML/Standard/AgentITSMCABMemberSearch.dtl.save
Notice: Removed file: /opt/otrs/Kernel/Output/HTML/Standard/AgentITSMChangeAdd.dtl
Notice: Recovered: /opt/otrs/Kernel/Output/HTML/Standard/AgentITSMChangeAdd.dtl.save
Notice: Removed file: /opt/otrs/Kernel/Output/HTML/Standard/AgentITSMChangeAddFromTemplate.dtl
Notice: Recovered: /opt/otrs/Kernel/Output/HTML/Standard/AgentITSMChangeAddFromTemplate.dtl.save
Notice: Removed file: /opt/otrs/Kernel/Output/HTML/Standard/AgentITSMChangeCABTemplate.dtl
Notice: Recovered: /opt/otrs/Kernel/Output/HTML/Standard/AgentITSMChangeCABTemplate.dtl.save
Notice: Removed file: /opt/otrs/Kernel/Output/HTML/Standard/AgentITSMChangeCondition.dtl
Notice: Recovered: /opt/otrs/Kernel/Output/HTML/Standard/AgentITSMChangeCondition.dtl.save
Notice: Removed file: /opt/otrs/Kernel/Output/HTML/Standard/AgentITSMChangeConditionEdit.dtl
Notice: Recovered: /opt/otrs/Kernel/Output/HTML/Standard/AgentITSMChangeConditionEdit.dtl.save
Notice: Removed file: /opt/otrs/Kernel/Output/HTML/Standard/AgentITSMChangeDelete.dtl
Notice: Recovered: /opt/otrs/Kernel/Output/HTML/Standard/AgentITSMChangeDelete.dtl.save
Notice: Removed file: /opt/otrs/Kernel/Output/HTML/Standard/AgentITSMChangeEdit.dtl
Notice: Recovered: /opt/otrs/Kernel/Output/HTML/Standard/AgentITSMChangeEdit.dtl.save
Notice: Removed file: /opt/otrs/Kernel/Output/HTML/Standard/AgentITSMChangeHistory.dtl
Notice: Recovered: /opt/otrs/Kernel/Output/HTML/Standard/AgentITSMChangeHistory.dtl.save
Notice: Removed file: /opt/otrs/Kernel/Output/HTML/Standard/AgentITSMChangeHistoryZoom.dtl
Notice: Recovered: /opt/otrs/Kernel/Output/HTML/Standard/AgentITSMChangeHistoryZoom.dtl.save
Notice: Removed file: /opt/otrs/Kernel/Output/HTML/Standard/AgentITSMChangeInvolvedPersons.dtl
Notice: Recovered: /opt/otrs/Kernel/Output/HTML/Standard/AgentITSMChangeInvolvedPersons.dtl.save
Notice: Removed file: /opt/otrs/Kernel/Output/HTML/Standard/AgentITSMChangeOverviewNavBar.dtl
Notice: Recovered: /opt/otrs/Kernel/Output/HTML/Standard/AgentITSMChangeOverviewNavBar.dtl.save
Notice: Removed file: /opt/otrs/Kernel/Output/HTML/Standard/AgentITSMChangeOverviewSmall.dtl
Notice: Recovered: /opt/otrs/Kernel/Output/HTML/Standard/AgentITSMChangeOverviewSmall.dtl.save
Notice: Removed file: /opt/otrs/Kernel/Output/HTML/Standard/AgentITSMChangePrint.dtl
Notice: Recovered: /opt/otrs/Kernel/Output/HTML/Standard/AgentITSMChangePrint.dtl.save
Notice: Removed file: /opt/otrs/Kernel/Output/HTML/Standard/AgentITSMChangeReset.dtl
Notice: Recovered: /opt/otrs/Kernel/Output/HTML/Standard/AgentITSMChangeReset.dtl.save
Notice: Removed file: /opt/otrs/Kernel/Output/HTML/Standard/AgentITSMChangeSearch.dtl
Notice: Recovered: /opt/otrs/Kernel/Output/HTML/Standard/AgentITSMChangeSearch.dtl.save
Notice: Removed file: /opt/otrs/Kernel/Output/HTML/Standard/AgentITSMChangeSearchResultPrint.dtl
Notice: Recovered: /opt/otrs/Kernel/Output/HTML/Standard/AgentITSMChangeSearchResultPrint.dtl.save
Notice: Removed file: /opt/otrs/Kernel/Output/HTML/Standard/AgentITSMChangeTemplate.dtl
Notice: Recovered: /opt/otrs/Kernel/Output/HTML/Standard/AgentITSMChangeTemplate.dtl.save
Notice: Removed file: /opt/otrs/Kernel/Output/HTML/Standard/AgentITSMChangeTimeSlot.dtl
Notice: Recovered: /opt/otrs/Kernel/Output/HTML/Standard/AgentITSMChangeTimeSlot.dtl.save
Notice: Removed file: /opt/otrs/Kernel/Output/HTML/Standard/AgentITSMChangeZoom.dtl
Notice: Recovered: /opt/otrs/Kernel/Output/HTML/Standard/AgentITSMChangeZoom.dtl.save
Notice: Removed file: /opt/otrs/Kernel/Output/HTML/Standard/AgentITSMTemplateDelete.dtl
Notice: Recovered: /opt/otrs/Kernel/Output/HTML/Standard/AgentITSMTemplateDelete.dtl.save
Notice: Removed file: /opt/otrs/Kernel/Output/HTML/Standard/AgentITSMTemplateEdit.dtl
Notice: Recovered: /opt/otrs/Kernel/Output/HTML/Standard/AgentITSMTemplateEdit.dtl.save
Notice: Removed file: /opt/otrs/Kernel/Output/HTML/Standard/AgentITSMTemplateOverviewNavBar.dtl
Notice: Recovered: /opt/otrs/Kernel/Output/HTML/Standard/AgentITSMTemplateOverviewNavBar.dtl.save
Notice: Removed file: /opt/otrs/Kernel/Output/HTML/Standard/AgentITSMTemplateOverviewSmall.dtl
Notice: Recovered: /opt/otrs/Kernel/Output/HTML/Standard/AgentITSMTemplateOverviewSmall.dtl.save
Notice: Removed file: /opt/otrs/Kernel/Output/HTML/Standard/AgentITSMUserSearch.dtl
Notice: Recovered: /opt/otrs/Kernel/Output/HTML/Standard/AgentITSMUserSearch.dtl.save
Notice: Removed file: /opt/otrs/Kernel/Output/HTML/Standard/AgentITSMWorkOrderAdd.dtl
Notice: Recovered: /opt/otrs/Kernel/Output/HTML/Standard/AgentITSMWorkOrderAdd.dtl.save
Notice: Removed file: /opt/otrs/Kernel/Output/HTML/Standard/AgentITSMWorkOrderAddFromTemplate.dtl
Notice: Recovered: /opt/otrs/Kernel/Output/HTML/Standard/AgentITSMWorkOrderAddFromTemplate.dtl.save
Notice: Removed file: /opt/otrs/Kernel/Output/HTML/Standard/AgentITSMWorkOrderAgent.dtl
Notice: Recovered: /opt/otrs/Kernel/Output/HTML/Standard/AgentITSMWorkOrderAgent.dtl.save
Notice: Removed file: /opt/otrs/Kernel/Output/HTML/Standard/AgentITSMWorkOrderDelete.dtl
Notice: Recovered: /opt/otrs/Kernel/Output/HTML/Standard/AgentITSMWorkOrderDelete.dtl.save
Notice: Removed file: /opt/otrs/Kernel/Output/HTML/Standard/AgentITSMWorkOrderEdit.dtl
Notice: Recovered: /opt/otrs/Kernel/Output/HTML/Standard/AgentITSMWorkOrderEdit.dtl.save
Notice: Removed file: /opt/otrs/Kernel/Output/HTML/Standard/AgentITSMWorkOrderHistory.dtl
Notice: Recovered: /opt/otrs/Kernel/Output/HTML/Standard/AgentITSMWorkOrderHistory.dtl.save
Notice: Removed file: /opt/otrs/Kernel/Output/HTML/Standard/AgentITSMWorkOrderHistoryZoom.dtl
Notice: Recovered: /opt/otrs/Kernel/Output/HTML/Standard/AgentITSMWorkOrderHistoryZoom.dtl.save
Notice: Removed file: /opt/otrs/Kernel/Output/HTML/Standard/AgentITSMWorkOrderReport.dtl
Notice: Recovered: /opt/otrs/Kernel/Output/HTML/Standard/AgentITSMWorkOrderReport.dtl.save
Notice: Removed file: /opt/otrs/Kernel/Output/HTML/Standard/AgentITSMWorkOrderTake.dtl
Notice: Recovered: /opt/otrs/Kernel/Output/HTML/Standard/AgentITSMWorkOrderTake.dtl.save
Notice: Removed file: /opt/otrs/Kernel/Output/HTML/Standard/AgentITSMWorkOrderTemplate.dtl
Notice: Recovered: /opt/otrs/Kernel/Output/HTML/Standard/AgentITSMWorkOrderTemplate.dtl.save
Notice: Removed file: /opt/otrs/Kernel/Output/HTML/Standard/AgentITSMWorkOrderZoom.dtl
Notice: Recovered: /opt/otrs/Kernel/Output/HTML/Standard/AgentITSMWorkOrderZoom.dtl.save
Notice: Removed file: /opt/otrs/Kernel/Output/HTML/Standard/CustomerITSMChangeOverview.dtl
Notice: Recovered: /opt/otrs/Kernel/Output/HTML/Standard/CustomerITSMChangeOverview.dtl.save
Notice: Removed file: /opt/otrs/Kernel/Output/HTML/Standard/ITSMChange.dtl
Notice: Recovered: /opt/otrs/Kernel/Output/HTML/Standard/ITSMChange.dtl.save
Notice: Removed file: /opt/otrs/Kernel/System/ITSMChange.pm
Notice: Recovered: /opt/otrs/Kernel/System/ITSMChange.pm.save
Notice: Removed file: /opt/otrs/Kernel/System/ITSMChange/ITSMChangeCIPAllocate.pm
Notice: Recovered: /opt/otrs/Kernel/System/ITSMChange/ITSMChangeCIPAllocate.pm.save
Notice: Removed file: /opt/otrs/Kernel/System/ITSMChange/ITSMCondition.pm
Notice: Recovered: /opt/otrs/Kernel/System/ITSMChange/ITSMCondition.pm.save
Notice: Removed file: /opt/otrs/Kernel/System/ITSMChange/History.pm
Notice: Recovered: /opt/otrs/Kernel/System/ITSMChange/History.pm.save
Notice: Removed file: /opt/otrs/Kernel/System/ITSMChange/ITSMStateMachine.pm
Notice: Recovered: /opt/otrs/Kernel/System/ITSMChange/ITSMStateMachine.pm.save
Notice: Removed file: /opt/otrs/Kernel/System/ITSMChange/ITSMWorkOrder.pm
Notice: Recovered: /opt/otrs/Kernel/System/ITSMChange/ITSMWorkOrder.pm.save
Notice: Removed file: /opt/otrs/Kernel/System/ITSMChange/Notification.pm
Notice: Recovered: /opt/otrs/Kernel/System/ITSMChange/Notification.pm.save
Notice: Removed file: /opt/otrs/Kernel/System/ITSMChange/Template.pm
Notice: Recovered: /opt/otrs/Kernel/System/ITSMChange/Template.pm.save
Notice: Removed file: /opt/otrs/Kernel/System/ITSMChange/Event/Condition.pm
Notice: Recovered: /opt/otrs/Kernel/System/ITSMChange/Event/Condition.pm.save
Notice: Removed file: /opt/otrs/Kernel/System/ITSMChange/Event/ConditionDelete.pm
Notice: Recovered: /opt/otrs/Kernel/System/ITSMChange/Event/ConditionDelete.pm.save
Notice: Removed file: /opt/otrs/Kernel/System/ITSMChange/Event/HistoryAdd.pm
Notice: Recovered: /opt/otrs/Kernel/System/ITSMChange/Event/HistoryAdd.pm.save
Notice: Removed file: /opt/otrs/Kernel/System/ITSMChange/Event/HistoryDelete.pm
Notice: Recovered: /opt/otrs/Kernel/System/ITSMChange/Event/HistoryDelete.pm.save
Notice: Removed file: /opt/otrs/Kernel/System/ITSMChange/Event/Notification.pm
Notice: Recovered: /opt/otrs/Kernel/System/ITSMChange/Event/Notification.pm.save
Notice: Removed file: /opt/otrs/Kernel/System/ITSMChange/Event/ToolBarChangeManagerCacheDelete.pm
Notice: Recovered: /opt/otrs/Kernel/System/ITSMChange/Event/ToolBarChangeManagerCacheDelete.pm.save
Notice: Removed file: /opt/otrs/Kernel/System/ITSMChange/Event/ToolBarMyCABCacheDelete.pm
Notice: Recovered: /opt/otrs/Kernel/System/ITSMChange/Event/ToolBarMyCABCacheDelete.pm.save
Notice: Removed file: /opt/otrs/Kernel/System/ITSMChange/Event/ToolBarMyChangesCacheDelete.pm
Notice: Recovered: /opt/otrs/Kernel/System/ITSMChange/Event/ToolBarMyChangesCacheDelete.pm.save
Notice: Removed file: /opt/otrs/Kernel/System/ITSMChange/ITSMCondition/Action.pm
Notice: Recovered: /opt/otrs/Kernel/System/ITSMChange/ITSMCondition/Action.pm.save
Notice: Removed file: /opt/otrs/Kernel/System/ITSMChange/ITSMCondition/Attribute.pm
Notice: Recovered: /opt/otrs/Kernel/System/ITSMChange/ITSMCondition/Attribute.pm.save
Notice: Removed file: /opt/otrs/Kernel/System/ITSMChange/ITSMCondition/Expression.pm
Notice: Recovered: /opt/otrs/Kernel/System/ITSMChange/ITSMCondition/Expression.pm.save
Notice: Removed file: /opt/otrs/Kernel/System/ITSMChange/ITSMCondition/Object.pm
Notice: Recovered: /opt/otrs/Kernel/System/ITSMChange/ITSMCondition/Object.pm.save
Notice: Removed file: /opt/otrs/Kernel/System/ITSMChange/ITSMCondition/Operator.pm
Notice: Recovered: /opt/otrs/Kernel/System/ITSMChange/ITSMCondition/Operator.pm.save
Notice: Removed file: /opt/otrs/Kernel/System/ITSMChange/ITSMCondition/Object/ITSMChange.pm
Notice: Recovered: /opt/otrs/Kernel/System/ITSMChange/ITSMCondition/Object/ITSMChange.pm.save
Notice: Removed file: /opt/otrs/Kernel/System/ITSMChange/ITSMCondition/Object/ITSMWorkOrder.pm
Notice: Recovered: /opt/otrs/Kernel/System/ITSMChange/ITSMCondition/Object/ITSMWorkOrder.pm.save
Notice: Removed file: /opt/otrs/Kernel/System/ITSMChange/ITSMCondition/Operator/ITSMChange.pm
Notice: Recovered: /opt/otrs/Kernel/System/ITSMChange/ITSMCondition/Operator/ITSMChange.pm.save
Notice: Removed file: /opt/otrs/Kernel/System/ITSMChange/ITSMCondition/Operator/ITSMWorkOrder.pm
Notice: Recovered: /opt/otrs/Kernel/System/ITSMChange/ITSMCondition/Operator/ITSMWorkOrder.pm.save
Notice: Removed file: /opt/otrs/Kernel/System/ITSMChange/ITSMWorkOrder/Event/ToolBarMyWorkOrdersCacheDelete.pm
Notice: Recovered: /opt/otrs/Kernel/System/ITSMChange/ITSMWorkOrder/Event/ToolBarMyWorkOrdersCacheDelete.pm.save
Notice: Removed file: /opt/otrs/Kernel/System/ITSMChange/ITSMWorkOrder/Event/WorkOrderActualTimesSet.pm
Notice: Recovered: /opt/otrs/Kernel/System/ITSMChange/ITSMWorkOrder/Event/WorkOrderActualTimesSet.pm.save
Notice: Removed file: /opt/otrs/Kernel/System/ITSMChange/ITSMWorkOrder/Event/WorkOrderNumberCalc.pm
Notice: Recovered: /opt/otrs/Kernel/System/ITSMChange/ITSMWorkOrder/Event/WorkOrderNumberCalc.pm.save
Notice: Removed file: /opt/otrs/Kernel/System/ITSMChange/ITSMWorkOrder/Permission/CABCheck.pm
Notice: Recovered: /opt/otrs/Kernel/System/ITSMChange/ITSMWorkOrder/Permission/CABCheck.pm.save
Notice: Removed file: /opt/otrs/Kernel/System/ITSMChange/ITSMWorkOrder/Permission/ChangeBuilderCheck.pm
Notice: Recovered: /opt/otrs/Kernel/System/ITSMChange/ITSMWorkOrder/Permission/ChangeBuilderCheck.pm.save
Notice: Removed file: /opt/otrs/Kernel/System/ITSMChange/ITSMWorkOrder/Permission/ChangeManagerCheck.pm
Notice: Recovered: /opt/otrs/Kernel/System/ITSMChange/ITSMWorkOrder/Permission/ChangeManagerCheck.pm.save
Notice: Removed file: /opt/otrs/Kernel/System/ITSMChange/ITSMWorkOrder/Permission/EmptyAgentCheck.pm
Notice: Recovered: /opt/otrs/Kernel/System/ITSMChange/ITSMWorkOrder/Permission/EmptyAgentCheck.pm.save
Notice: Removed file: /opt/otrs/Kernel/System/ITSMChange/ITSMWorkOrder/Permission/ListAgentCheck.pm
Notice: Recovered: /opt/otrs/Kernel/System/ITSMChange/ITSMWorkOrder/Permission/ListAgentCheck.pm.save
Notice: Removed file: /opt/otrs/Kernel/System/ITSMChange/ITSMWorkOrder/Permission/WorkOrderAgentCheck.pm
Notice: Recovered: /opt/otrs/Kernel/System/ITSMChange/ITSMWorkOrder/Permission/WorkOrderAgentCheck.pm.save
Notice: Removed file: /opt/otrs/Kernel/System/ITSMChange/Number/AutoIncrement.pm
Notice: Recovered: /opt/otrs/Kernel/System/ITSMChange/Number/AutoIncrement.pm.save
Notice: Removed file: /opt/otrs/Kernel/System/ITSMChange/Number/Date.pm
Notice: Recovered: /opt/otrs/Kernel/System/ITSMChange/Number/Date.pm.save
Notice: Removed file: /opt/otrs/Kernel/System/ITSMChange/Number/DateChecksum.pm
Notice: Recovered: /opt/otrs/Kernel/System/ITSMChange/Number/DateChecksum.pm.save
Notice: Removed file: /opt/otrs/Kernel/System/ITSMChange/Permission/AddWorkOrderCheck.pm
Notice: Recovered: /opt/otrs/Kernel/System/ITSMChange/Permission/AddWorkOrderCheck.pm.save
Notice: Removed file: /opt/otrs/Kernel/System/ITSMChange/Permission/CABCheck.pm
Notice: Recovered: /opt/otrs/Kernel/System/ITSMChange/Permission/CABCheck.pm.save
Notice: Removed file: /opt/otrs/Kernel/System/ITSMChange/Permission/ChangeAgentCheck.pm
Notice: Recovered: /opt/otrs/Kernel/System/ITSMChange/Permission/ChangeAgentCheck.pm.save
Notice: Removed file: /opt/otrs/Kernel/System/ITSMChange/Permission/ChangeBuilderCheck.pm
Notice: Recovered: /opt/otrs/Kernel/System/ITSMChange/Permission/ChangeBuilderCheck.pm.save
Notice: Removed file: /opt/otrs/Kernel/System/ITSMChange/Permission/ChangeManagerCheck.pm
Notice: Recovered: /opt/otrs/Kernel/System/ITSMChange/Permission/ChangeManagerCheck.pm.save
Notice: Removed file: /opt/otrs/Kernel/System/ITSMChange/Template/CAB.pm
Notice: Recovered: /opt/otrs/Kernel/System/ITSMChange/Template/CAB.pm.save
Notice: Removed file: /opt/otrs/Kernel/System/ITSMChange/Template/ITSMChange.pm
Notice: Recovered: /opt/otrs/Kernel/System/ITSMChange/Template/ITSMChange.pm.save
Notice: Removed file: /opt/otrs/Kernel/System/ITSMChange/Template/ITSMCondition.pm
Notice: Recovered: /opt/otrs/Kernel/System/ITSMChange/Template/ITSMCondition.pm.save
Notice: Removed file: /opt/otrs/Kernel/System/ITSMChange/Template/ITSMWorkOrder.pm
Notice: Recovered: /opt/otrs/Kernel/System/ITSMChange/Template/ITSMWorkOrder.pm.save
Notice: Removed file: /opt/otrs/Kernel/System/LinkObject/ITSMChange.pm
Notice: Recovered: /opt/otrs/Kernel/System/LinkObject/ITSMChange.pm.save
Notice: Removed file: /opt/otrs/Kernel/System/LinkObject/ITSMWorkOrder.pm
Notice: Recovered: /opt/otrs/Kernel/System/LinkObject/ITSMWorkOrder.pm.save
Notice: Removed file: /opt/otrs/Kernel/System/Stats/Dynamic/ITSMChangeManagement.pm
Notice: Recovered: /opt/otrs/Kernel/System/Stats/Dynamic/ITSMChangeManagement.pm.save
Notice: Removed file: /opt/otrs/Kernel/System/Stats/Dynamic/ITSMChangeManagementChangesIncidents.pm
Notice: Recovered: /opt/otrs/Kernel/System/Stats/Dynamic/ITSMChangeManagementChangesIncidents.pm.save
Notice: Removed file: /opt/otrs/Kernel/System/Stats/Dynamic/ITSMChangeManagementChangesPerCIClasses.pm
Notice: Recovered: /opt/otrs/Kernel/System/Stats/Dynamic/ITSMChangeManagementChangesPerCIClasses.pm.save
Notice: Removed file: /opt/otrs/Kernel/System/Stats/Dynamic/ITSMChangeManagementHistory.pm
Notice: Recovered: /opt/otrs/Kernel/System/Stats/Dynamic/ITSMChangeManagementHistory.pm.save
Notice: Removed file: /opt/otrs/Kernel/System/Stats/Dynamic/ITSMChangeManagementRfcRequester.pm
Notice: Recovered: /opt/otrs/Kernel/System/Stats/Dynamic/ITSMChangeManagementRfcRequester.pm.save
Notice: Removed file: /opt/otrs/Kernel/System/Ticket/Acl/RestrictTicketTypes.pm
Notice: Recovered: /opt/otrs/Kernel/System/Ticket/Acl/RestrictTicketTypes.pm.save
Notice: Removed file: /opt/otrs/scripts/test/ITSMChange.t
Notice: Recovered: /opt/otrs/scripts/test/ITSMChange.t.save
Notice: Removed file: /opt/otrs/scripts/test/ITSMCondition.t
Notice: Recovered: /opt/otrs/scripts/test/ITSMCondition.t.save
Notice: Removed file: /opt/otrs/scripts/test/ITSMStateMachine.t
Notice: Recovered: /opt/otrs/scripts/test/ITSMStateMachine.t.save
Notice: Removed file: /opt/otrs/scripts/test/ITSMTemplate.t
Notice: Recovered: /opt/otrs/scripts/test/ITSMTemplate.t.save
Notice: Removed file: /opt/otrs/scripts/test/ITSMWorkOrder.t
Notice: Recovered: /opt/otrs/scripts/test/ITSMWorkOrder.t.save
Notice: Removed file: /opt/otrs/var/cron/itsmchange_check.dist
Notice: Recovered: /opt/otrs/var/cron/itsmchange_check.dist.save
Notice: Removed file: /opt/otrs/var/httpd/htdocs/js/ITSM.Agent.ChangeManagement.Search.js
Notice: Recovered: /opt/otrs/var/httpd/htdocs/js/ITSM.Agent.ChangeManagement.Search.js.save
Notice: Removed file: /opt/otrs/var/httpd/htdocs/js/ITSM.Agent.ChangeManagement.WorkorderGraph.js
Notice: Recovered: /opt/otrs/var/httpd/htdocs/js/ITSM.Agent.ChangeManagement.WorkorderGraph.js.save
Notice: Removed file: /opt/otrs/var/httpd/htdocs/js/ITSM.Agent.ConfirmationDialog.js
Notice: Recovered: /opt/otrs/var/httpd/htdocs/js/ITSM.Agent.ConfirmationDialog.js.save
Notice: Removed file: /opt/otrs/var/httpd/htdocs/js/ITSM.Agent.CABMemberSearch.js
Notice: Recovered: /opt/otrs/var/httpd/htdocs/js/ITSM.Agent.CABMemberSearch.js.save
Notice: Removed file: /opt/otrs/var/httpd/htdocs/js/ITSM.Agent.UserSearch.js
Notice: Recovered: /opt/otrs/var/httpd/htdocs/js/ITSM.Agent.UserSearch.js.save
Notice: Removed file: /opt/otrs/var/httpd/htdocs/skins/Agent/default/css/ITSM.ChangeManagement.Default.css
Notice: Recovered: /opt/otrs/var/httpd/htdocs/skins/Agent/default/css/ITSM.ChangeManagement.Default.css.save
Notice: Removed file: /opt/otrs/var/httpd/htdocs/skins/Agent/default/css/ITSM.ChangeManagement.RTEContent.css
Notice: Recovered: /opt/otrs/var/httpd/htdocs/skins/Agent/default/css/ITSM.ChangeManagement.RTEContent.css.save
Notice: Removed file: /opt/otrs/var/httpd/htdocs/skins/Agent/default/css/ITSM.ChangeManagement.WorkorderGraph.css
Notice: Recovered: /opt/otrs/var/httpd/htdocs/skins/Agent/default/css/ITSM.ChangeManagement.WorkorderGraph.css.save
Notice: Removed file: /opt/otrs/var/httpd/htdocs/skins/Customer/default/css/ITSM.ChangeManagement.Table.css
Notice: Recovered: /opt/otrs/var/httpd/htdocs/skins/Customer/default/css/ITSM.ChangeManagement.Table.css.save
Notice: Removed file: /opt/otrs/var/httpd/htdocs/skins/Customer/default/css/ITSM.ChangeManagement.Default.css
Notice: Recovered: /opt/otrs/var/httpd/htdocs/skins/Customer/default/css/ITSM.ChangeManagement.Default.css.save
Notice: Removed file: /opt/otrs/var/httpd/htdocs/skins/Customer/default/img/flag_shadow.png
Notice: Recovered: /opt/otrs/var/httpd/htdocs/skins/Customer/default/img/flag_shadow.png.save
Notice: Removed file: /opt/otrs/var/packagesetup/ITSMChangeManagement.pm
Notice: Recovered: /opt/otrs/var/packagesetup/ITSMChangeManagement.pm.save
Notice: Install /opt/otrs/bin/otrs.ITSMChangesCheck.pl (755)!
Notice: Install /opt/otrs/bin/otrs.ITSMChangeDelete.pl (755)!
Notice: Install /opt/otrs/doc/itsm-change-management-database.dia (644)!
Notice: Install /opt/otrs/doc/itsm-change-management-database.png (644)!
Notice: Install /opt/otrs/Kernel/Config/Files/ITSMChangeManagement.xml (644)!
Notice: Install /opt/otrs/Kernel/Language/de_ITSMChangeManagement.pm (644)!
Notice: Install /opt/otrs/Kernel/Language/en_CA_ITSMChangeManagement.pm (644)!
Notice: Install /opt/otrs/Kernel/Language/en_GB_ITSMChangeManagement.pm (644)!
Notice: Install /opt/otrs/Kernel/Language/en_ITSMChangeManagement.pm (644)!
Notice: Install /opt/otrs/Kernel/Language/es_ITSMChangeManagement.pm (644)!
Notice: Install /opt/otrs/Kernel/Language/fa_ITSMChangeManagement.pm (644)!
Notice: Install /opt/otrs/Kernel/Language/ja_ITSMChangeManagement.pm (644)!
Notice: Install /opt/otrs/Kernel/Language/ms_ITSMChangeManagement.pm (644)!
Notice: Install /opt/otrs/Kernel/Language/nb_NO_ITSMChangeManagement.pm (644)!
Notice: Install /opt/otrs/Kernel/Language/nl_ITSMChangeManagement.pm (644)!
Notice: Install /opt/otrs/Kernel/Language/pl_ITSMChangeManagement.pm (644)!
Notice: Install /opt/otrs/Kernel/Language/pt_BR_ITSMChangeManagement.pm (644)!
Notice: Install /opt/otrs/Kernel/Language/pt_ITSMChangeManagement.pm (644)!
Notice: Install /opt/otrs/Kernel/Language/ru_ITSMChangeManagement.pm (644)!
Notice: Install /opt/otrs/Kernel/Language/sw_ITSMChangeManagement.pm (644)!
Notice: Install /opt/otrs/Kernel/Language/zh_CN_ITSMChangeManagement.pm (644)!
Notice: Install /opt/otrs/Kernel/Language/zh_TW_ITSMChangeManagement.pm (644)!
Notice: Install /opt/otrs/Kernel/Modules/AdminITSMChangeCIPAllocate.pm (644)!
Notice: Install /opt/otrs/Kernel/Modules/AdminITSMChangeNotification.pm (644)!
Notice: Install /opt/otrs/Kernel/Modules/AdminITSMStateMachine.pm (644)!
Notice: Install /opt/otrs/Kernel/Modules/AgentITSMCABMemberSearch.pm (644)!
Notice: Install /opt/otrs/Kernel/Modules/AgentITSMChange.pm (644)!
Notice: Install /opt/otrs/Kernel/Modules/AgentITSMChangeAdd.pm (644)!
Notice: Install /opt/otrs/Kernel/Modules/AgentITSMChangeAddFromTemplate.pm (644)!
Notice: Install /opt/otrs/Kernel/Modules/AgentITSMChangeCABTemplate.pm (644)!
Notice: Install /opt/otrs/Kernel/Modules/AgentITSMChangeCondition.pm (644)!
Notice: Install /opt/otrs/Kernel/Modules/AgentITSMChangeConditionEdit.pm (644)!
Notice: Install /opt/otrs/Kernel/Modules/AgentITSMChangeDelete.pm (644)!
Notice: Install /opt/otrs/Kernel/Modules/AgentITSMChangeEdit.pm (644)!
Notice: Install /opt/otrs/Kernel/Modules/AgentITSMChangeHistory.pm (644)!
Notice: Install /opt/otrs/Kernel/Modules/AgentITSMChangeHistoryZoom.pm (644)!
Notice: Install /opt/otrs/Kernel/Modules/AgentITSMChangeInvolvedPersons.pm (644)!
Notice: Install /opt/otrs/Kernel/Modules/AgentITSMChangeManager.pm (644)!
Notice: Install /opt/otrs/Kernel/Modules/AgentITSMChangeMyCAB.pm (644)!
Notice: Install /opt/otrs/Kernel/Modules/AgentITSMChangeMyChanges.pm (644)!
Notice: Install /opt/otrs/Kernel/Modules/AgentITSMChangeMyWorkOrders.pm (644)!
Notice: Install /opt/otrs/Kernel/Modules/AgentITSMChangePIR.pm (644)!
Notice: Install /opt/otrs/Kernel/Modules/AgentITSMChangePrint.pm (644)!
Notice: Install /opt/otrs/Kernel/Modules/AgentITSMChangePSA.pm (644)!
Notice: Install /opt/otrs/Kernel/Modules/AgentITSMChangeReset.pm (644)!
Notice: Install /opt/otrs/Kernel/Modules/AgentITSMChangeSchedule.pm (644)!
Notice: Install /opt/otrs/Kernel/Modules/AgentITSMChangeSearch.pm (644)!
Notice: Install /opt/otrs/Kernel/Modules/AgentITSMChangeTemplate.pm (644)!
Notice: Install /opt/otrs/Kernel/Modules/AgentITSMChangeTimeSlot.pm (644)!
Notice: Install /opt/otrs/Kernel/Modules/AgentITSMChangeZoom.pm (644)!
Notice: Install /opt/otrs/Kernel/Modules/AgentITSMTemplateDelete.pm (644)!
Notice: Install /opt/otrs/Kernel/Modules/AgentITSMTemplateEdit.pm (644)!
Notice: Install /opt/otrs/Kernel/Modules/AgentITSMTemplateEditCAB.pm (644)!
Notice: Install /opt/otrs/Kernel/Modules/AgentITSMTemplateEditContent.pm (644)!
Notice: Install /opt/otrs/Kernel/Modules/AgentITSMTemplateOverview.pm (644)!
Notice: Install /opt/otrs/Kernel/Modules/AgentITSMUserSearch.pm (644)!
Notice: Install /opt/otrs/Kernel/Modules/AgentITSMWorkOrderAdd.pm (644)!
Notice: Install /opt/otrs/Kernel/Modules/AgentITSMWorkOrderAddFromTemplate.pm (644)!
Notice: Install /opt/otrs/Kernel/Modules/AgentITSMWorkOrderAgent.pm (644)!
Notice: Install /opt/otrs/Kernel/Modules/AgentITSMWorkOrderDelete.pm (644)!
Notice: Install /opt/otrs/Kernel/Modules/AgentITSMWorkOrderEdit.pm (644)!
Notice: Install /opt/otrs/Kernel/Modules/AgentITSMWorkOrderHistory.pm (644)!
Notice: Install /opt/otrs/Kernel/Modules/AgentITSMWorkOrderHistoryZoom.pm (644)!
Notice: Install /opt/otrs/Kernel/Modules/AgentITSMWorkOrderReport.pm (644)!
Notice: Install /opt/otrs/Kernel/Modules/AgentITSMWorkOrderTake.pm (644)!
Notice: Install /opt/otrs/Kernel/Modules/AgentITSMWorkOrderTemplate.pm (644)!
Notice: Install /opt/otrs/Kernel/Modules/AgentITSMWorkOrderZoom.pm (644)!
Notice: Install /opt/otrs/Kernel/Modules/CustomerITSMChangeSchedule.pm (644)!
Notice: Install /opt/otrs/Kernel/Output/HTML/ITSMChangeMenuChangeDelete.pm (644)!
Notice: Install /opt/otrs/Kernel/Output/HTML/ITSMChangeMenuGeneric.pm (644)!
Notice: Install /opt/otrs/Kernel/Output/HTML/ITSMChangeMenuTimeSlot.pm (644)!
Notice: Install /opt/otrs/Kernel/Output/HTML/ITSMChangeMenuWorkOrdersNeeded.pm (644)!
Notice: Install /opt/otrs/Kernel/Output/HTML/ITSMChangeOverviewSmall.pm (644)!
Notice: Install /opt/otrs/Kernel/Output/HTML/ITSMTemplateOverviewSmall.pm (644)!
Notice: Install /opt/otrs/Kernel/Output/HTML/ITSMWorkOrderMenuGeneric.pm (644)!
Notice: Install /opt/otrs/Kernel/Output/HTML/ITSMWorkOrderMenuWithPermissionFromChange.pm (644)!
Notice: Install /opt/otrs/Kernel/Output/HTML/ITSMWorkOrderMenuWithTakePermission.pm (644)!
Notice: Install /opt/otrs/Kernel/Output/HTML/LayoutITSMChange.pm (644)!
Notice: Install /opt/otrs/Kernel/Output/HTML/LayoutITSMTemplate.pm (644)!
Notice: Install /opt/otrs/Kernel/Output/HTML/LinkObjectITSMChange.pm (644)!
Notice: Install /opt/otrs/Kernel/Output/HTML/LinkObjectITSMWorkOrder.pm (644)!
Notice: Install /opt/otrs/Kernel/Output/HTML/TicketMenuITSMChange.pm (644)!
Notice: Install /opt/otrs/Kernel/Output/HTML/ToolBarChangeManager.pm (644)!
Notice: Install /opt/otrs/Kernel/Output/HTML/ToolBarMyCAB.pm (644)!
Notice: Install /opt/otrs/Kernel/Output/HTML/ToolBarMyChanges.pm (644)!
Notice: Install /opt/otrs/Kernel/Output/HTML/ToolBarMyWorkOrders.pm (644)!
Notice: Install /opt/otrs/Kernel/Output/HTML/Standard/AAAITSMChangeManagement.tt (644)!
Notice: Install /opt/otrs/Kernel/Output/HTML/Standard/AdminITSMChangeCIPAllocate.tt (644)!
Notice: Install /opt/otrs/Kernel/Output/HTML/Standard/AdminITSMChangeNotification.tt (644)!
Notice: Install /opt/otrs/Kernel/Output/HTML/Standard/AdminITSMStateMachine.tt (644)!
Notice: Install /opt/otrs/Kernel/Output/HTML/Standard/AgentITSMCABMemberSearch.tt (644)!
Notice: Install /opt/otrs/Kernel/Output/HTML/Standard/AgentITSMChangeAdd.tt (644)!
Notice: Install /opt/otrs/Kernel/Output/HTML/Standard/AgentITSMChangeAddFromTemplate.tt (644)!
Notice: Install /opt/otrs/Kernel/Output/HTML/Standard/AgentITSMChangeCABTemplate.tt (644)!
Notice: Install /opt/otrs/Kernel/Output/HTML/Standard/AgentITSMChangeCondition.tt (644)!
Notice: Install /opt/otrs/Kernel/Output/HTML/Standard/AgentITSMChangeConditionEdit.tt (644)!
Notice: Install /opt/otrs/Kernel/Output/HTML/Standard/AgentITSMChangeDelete.tt (644)!
Notice: Install /opt/otrs/Kernel/Output/HTML/Standard/AgentITSMChangeEdit.tt (644)!
Notice: Install /opt/otrs/Kernel/Output/HTML/Standard/AgentITSMChangeHistory.tt (644)!
Notice: Install /opt/otrs/Kernel/Output/HTML/Standard/AgentITSMChangeHistoryZoom.tt (644)!
Notice: Install /opt/otrs/Kernel/Output/HTML/Standard/AgentITSMChangeInvolvedPersons.tt (644)!
Notice: Install /opt/otrs/Kernel/Output/HTML/Standard/AgentITSMChangeOverviewNavBar.tt (644)!
Notice: Install /opt/otrs/Kernel/Output/HTML/Standard/AgentITSMChangeOverviewSmall.tt (644)!
Notice: Install /opt/otrs/Kernel/Output/HTML/Standard/AgentITSMChangePrint.tt (644)!
Notice: Install /opt/otrs/Kernel/Output/HTML/Standard/AgentITSMChangeReset.tt (644)!
Notice: Install /opt/otrs/Kernel/Output/HTML/Standard/AgentITSMChangeSearch.tt (644)!
Notice: Install /opt/otrs/Kernel/Output/HTML/Standard/AgentITSMChangeSearchResultPrint.tt (644)!
Notice: Install /opt/otrs/Kernel/Output/HTML/Standard/AgentITSMChangeTemplate.tt (644)!
Notice: Install /opt/otrs/Kernel/Output/HTML/Standard/AgentITSMChangeTimeSlot.tt (644)!
Notice: Install /opt/otrs/Kernel/Output/HTML/Standard/AgentITSMChangeZoom.tt (644)!
Notice: Install /opt/otrs/Kernel/Output/HTML/Standard/AgentITSMTemplateDelete.tt (644)!
Notice: Install /opt/otrs/Kernel/Output/HTML/Standard/AgentITSMTemplateEdit.tt (644)!
Notice: Install /opt/otrs/Kernel/Output/HTML/Standard/AgentITSMTemplateEditCAB.tt (644)!
Notice: Install /opt/otrs/Kernel/Output/HTML/Standard/AgentITSMTemplateEditContent.tt (644)!
Notice: Install /opt/otrs/Kernel/Output/HTML/Standard/AgentITSMTemplateOverviewNavBar.tt (644)!
Notice: Install /opt/otrs/Kernel/Output/HTML/Standard/AgentITSMTemplateOverviewSmall.tt (644)!
Notice: Install /opt/otrs/Kernel/Output/HTML/Standard/AgentITSMUserSearch.tt (644)!
Notice: Install /opt/otrs/Kernel/Output/HTML/Standard/AgentITSMWorkOrderAdd.tt (644)!
Notice: Install /opt/otrs/Kernel/Output/HTML/Standard/AgentITSMWorkOrderAddFromTemplate.tt (644)!
Notice: Install /opt/otrs/Kernel/Output/HTML/Standard/AgentITSMWorkOrderAgent.tt (644)!
Notice: Install /opt/otrs/Kernel/Output/HTML/Standard/AgentITSMWorkOrderDelete.tt (644)!
Notice: Install /opt/otrs/Kernel/Output/HTML/Standard/AgentITSMWorkOrderEdit.tt (644)!
Notice: Install /opt/otrs/Kernel/Output/HTML/Standard/AgentITSMWorkOrderHistory.tt (644)!
Notice: Install /opt/otrs/Kernel/Output/HTML/Standard/AgentITSMWorkOrderHistoryZoom.tt (644)!
Notice: Install /opt/otrs/Kernel/Output/HTML/Standard/AgentITSMWorkOrderReport.tt (644)!
Notice: Install /opt/otrs/Kernel/Output/HTML/Standard/AgentITSMWorkOrderTake.tt (644)!
Notice: Install /opt/otrs/Kernel/Output/HTML/Standard/AgentITSMWorkOrderTemplate.tt (644)!
Notice: Install /opt/otrs/Kernel/Output/HTML/Standard/AgentITSMWorkOrderZoom.tt (644)!
Notice: Install /opt/otrs/Kernel/Output/HTML/Standard/CustomerITSMChangeOverview.tt (644)!
Notice: Install /opt/otrs/Kernel/Output/HTML/Standard/ITSMChange.tt (644)!
Notice: Install /opt/otrs/Kernel/System/ITSMChange.pm (644)!
Notice: Create Directory /opt/otrs/Kernel/System/DynamicField/Event!
Notice: Install /opt/otrs/Kernel/System/DynamicField/Event/UpdateITSMChangeConditions.pm (644)!
Notice: Install /opt/otrs/Kernel/System/DynamicField/ObjectType/ITSMChange.pm (644)!
Notice: Install /opt/otrs/Kernel/System/DynamicField/ObjectType/ITSMWorkOrder.pm (644)!
Notice: Install /opt/otrs/Kernel/System/ITSMChange/ITSMChangeCIPAllocate.pm (644)!
Notice: Install /opt/otrs/Kernel/System/ITSMChange/ITSMCondition.pm (644)!
Notice: Install /opt/otrs/Kernel/System/ITSMChange/History.pm (644)!
Notice: Install /opt/otrs/Kernel/System/ITSMChange/ITSMStateMachine.pm (644)!
Notice: Install /opt/otrs/Kernel/System/ITSMChange/ITSMWorkOrder.pm (644)!
Notice: Install /opt/otrs/Kernel/System/ITSMChange/Notification.pm (644)!
Notice: Install /opt/otrs/Kernel/System/ITSMChange/Template.pm (644)!
Notice: Install /opt/otrs/Kernel/System/ITSMChange/Event/Condition.pm (644)!
Notice: Install /opt/otrs/Kernel/System/ITSMChange/Event/ConditionDelete.pm (644)!
Notice: Install /opt/otrs/Kernel/System/ITSMChange/Event/HistoryAdd.pm (644)!
Notice: Install /opt/otrs/Kernel/System/ITSMChange/Event/HistoryDelete.pm (644)!
Notice: Install /opt/otrs/Kernel/System/ITSMChange/Event/Notification.pm (644)!
Notice: Install /opt/otrs/Kernel/System/ITSMChange/Event/ToolBarChangeManagerCacheDelete.pm (644)!
Notice: Install /opt/otrs/Kernel/System/ITSMChange/Event/ToolBarMyCABCacheDelete.pm (644)!
Notice: Install /opt/otrs/Kernel/System/ITSMChange/Event/ToolBarMyChangesCacheDelete.pm (644)!
Notice: Install /opt/otrs/Kernel/System/ITSMChange/ITSMCondition/Action.pm (644)!
Notice: Install /opt/otrs/Kernel/System/ITSMChange/ITSMCondition/Attribute.pm (644)!
Notice: Install /opt/otrs/Kernel/System/ITSMChange/ITSMCondition/Expression.pm (644)!
Notice: Install /opt/otrs/Kernel/System/ITSMChange/ITSMCondition/Object.pm (644)!
Notice: Install /opt/otrs/Kernel/System/ITSMChange/ITSMCondition/Operator.pm (644)!
Notice: Install /opt/otrs/Kernel/System/ITSMChange/ITSMCondition/Object/ITSMChange.pm (644)!
Notice: Install /opt/otrs/Kernel/System/ITSMChange/ITSMCondition/Object/ITSMWorkOrder.pm (644)!
Notice: Install /opt/otrs/Kernel/System/ITSMChange/ITSMCondition/Operator/ITSMChange.pm (644)!
Notice: Install /opt/otrs/Kernel/System/ITSMChange/ITSMCondition/Operator/ITSMWorkOrder.pm (644)!
Notice: Install /opt/otrs/Kernel/System/ITSMChange/ITSMWorkOrder/Event/ToolBarMyWorkOrdersCacheDelete.pm (644)!
Notice: Install /opt/otrs/Kernel/System/ITSMChange/ITSMWorkOrder/Event/WorkOrderActualTimesSet.pm (644)!
Notice: Install /opt/otrs/Kernel/System/ITSMChange/ITSMWorkOrder/Event/WorkOrderNumberCalc.pm (644)!
Notice: Install /opt/otrs/Kernel/System/ITSMChange/ITSMWorkOrder/Permission/CABCheck.pm (644)!
Notice: Install /opt/otrs/Kernel/System/ITSMChange/ITSMWorkOrder/Permission/ChangeBuilderCheck.pm (644)!
Notice: Install /opt/otrs/Kernel/System/ITSMChange/ITSMWorkOrder/Permission/ChangeManagerCheck.pm (644)!
Notice: Install /opt/otrs/Kernel/System/ITSMChange/ITSMWorkOrder/Permission/EmptyAgentCheck.pm (644)!
Notice: Install /opt/otrs/Kernel/System/ITSMChange/ITSMWorkOrder/Permission/ListAgentCheck.pm (644)!
Notice: Install /opt/otrs/Kernel/System/ITSMChange/ITSMWorkOrder/Permission/WorkOrderAgentCheck.pm (644)!
Notice: Install /opt/otrs/Kernel/System/ITSMChange/Number/AutoIncrement.pm (644)!
Notice: Install /opt/otrs/Kernel/System/ITSMChange/Number/Date.pm (644)!
Notice: Install /opt/otrs/Kernel/System/ITSMChange/Number/DateChecksum.pm (644)!
Notice: Install /opt/otrs/Kernel/System/ITSMChange/Permission/AddWorkOrderCheck.pm (644)!
Notice: Install /opt/otrs/Kernel/System/ITSMChange/Permission/CABCheck.pm (644)!
Notice: Install /opt/otrs/Kernel/System/ITSMChange/Permission/ChangeAgentCheck.pm (644)!
Notice: Install /opt/otrs/Kernel/System/ITSMChange/Permission/ChangeBuilderCheck.pm (644)!
Notice: Install /opt/otrs/Kernel/System/ITSMChange/Permission/ChangeManagerCheck.pm (644)!
Notice: Install /opt/otrs/Kernel/System/ITSMChange/Template/CAB.pm (644)!
Notice: Install /opt/otrs/Kernel/System/ITSMChange/Template/ITSMChange.pm (644)!
Notice: Install /opt/otrs/Kernel/System/ITSMChange/Template/ITSMCondition.pm (644)!
Notice: Install /opt/otrs/Kernel/System/ITSMChange/Template/ITSMWorkOrder.pm (644)!
Notice: Install /opt/otrs/Kernel/System/LinkObject/ITSMChange.pm (644)!
Notice: Install /opt/otrs/Kernel/System/LinkObject/ITSMWorkOrder.pm (644)!
Notice: Install /opt/otrs/Kernel/System/Stats/Dynamic/ITSMChangeManagement.pm (644)!
Notice: Install /opt/otrs/Kernel/System/Stats/Dynamic/ITSMChangeManagementChangesIncidents.pm (644)!
Notice: Install /opt/otrs/Kernel/System/Stats/Dynamic/ITSMChangeManagementChangesPerCIClasses.pm (644)!
Notice: Install /opt/otrs/Kernel/System/Stats/Dynamic/ITSMChangeManagementHistory.pm (644)!
Notice: Install /opt/otrs/Kernel/System/Stats/Dynamic/ITSMChangeManagementRfcRequester.pm (644)!
Notice: Install /opt/otrs/Kernel/System/Ticket/Acl/RestrictTicketTypes.pm (644)!
Notice: Install /opt/otrs/scripts/test/ITSMChange.t (644)!
Notice: Install /opt/otrs/scripts/test/ITSMCondition.t (644)!
Notice: Install /opt/otrs/scripts/test/ITSMStateMachine.t (644)!
Notice: Install /opt/otrs/scripts/test/ITSMTemplate.t (644)!
Notice: Install /opt/otrs/scripts/test/ITSMWorkOrder.t (644)!
Notice: Install /opt/otrs/var/cron/itsmchange_check.dist (644)!
Notice: Install /opt/otrs/var/httpd/htdocs/js/ITSM.Agent.ChangeManagement.Search.js (644)!
Notice: Install /opt/otrs/var/httpd/htdocs/js/ITSM.Agent.ChangeManagement.WorkorderGraph.js (644)!
Notice: Install /opt/otrs/var/httpd/htdocs/js/ITSM.Agent.ConfirmationDialog.js (644)!
Notice: Install /opt/otrs/var/httpd/htdocs/js/ITSM.Agent.CABMemberSearch.js (644)!
Notice: Install /opt/otrs/var/httpd/htdocs/js/ITSM.Agent.UserSearch.js (644)!
Notice: Install /opt/otrs/var/httpd/htdocs/skins/Agent/default/css/ITSM.ChangeManagement.Default.css (644)!
Notice: Install /opt/otrs/var/httpd/htdocs/skins/Agent/default/css/ITSM.ChangeManagement.RTEContent.css (644)!
Notice: Install /opt/otrs/var/httpd/htdocs/skins/Agent/default/css/ITSM.ChangeManagement.WorkorderGraph.css (644)!
Notice: Install /opt/otrs/var/httpd/htdocs/skins/Customer/default/css/ITSM.ChangeManagement.Table.css (644)!
Notice: Install /opt/otrs/var/httpd/htdocs/skins/Customer/default/css/ITSM.ChangeManagement.Default.css (644)!
Notice: Install /opt/otrs/var/httpd/htdocs/skins/Customer/default/img/flag_shadow.png (644)!
Notice: Install /opt/otrs/var/packagesetup/ITSMChangeManagement.pm (644)!
Code:

        # create the package name
        my $CodeModule = 'var::packagesetup::' . $Param{Structure}->{Name}->{Content};

        # discard internally stored object, so that the next access to object creates them newly
        $Kernel::OM->ObjectsDiscard(
            Objects            => [$CodeModule],
            ForcePackageReload => 1,
        );

        $Kernel::OM->Get($CodeModule)->CodeUpgrade();


[Thu Nov 27 14:21:00 2014] otrs.PackageManager.pl: Subroutine Load redefined at /opt/otrs/Kernel/Config/Files/ZZZAuto.pm line 7.
ERROR: OTRS-otrs.PackageManager.pl-60 Perl: 5.10.1 OS: linux Time: Thu Nov 27 14:21:01 2014

 Message: Code:

 Traceback (17304):
   Module: Kernel::System::Package::_Code Line: 2820
   Module: Kernel::System::Package::PackageUpgrade Line: 1089
   Module: Kernel::System::Package::PackageInstall Line: 477
   Module: var::packagesetup::ITSM::_InstallITSMPackages Line: 248
   Module: var::packagesetup::ITSM::CodeInstall Line: 124
   Module: (eval) Line: 6
   Module: Kernel::System::Package::_Code Line: 2819
   Module: Kernel::System::Package::PackageInstall Line: 597
   Module: bin/otrs.PackageManager.pl Line: 406

Notice: Removed file: /opt/otrs/var/stats/ITSMStats-001-Ticket.xml
Notice: Removed file: /opt/otrs/var/stats/ITSMStats-002-Ticket.xml
Notice: Removed file: /opt/otrs/var/stats/ITSMStats-003-Ticket.xml
Notice: Removed file: /opt/otrs/var/stats/ITSMStats-004-Ticket.xml
Notice: Removed file: /opt/otrs/var/stats/ITSMStats-005-Ticket.xml
Notice: Removed file: /opt/otrs/var/stats/ITSMStats-006-Ticket.xml
Notice: Removed file: /opt/otrs/var/stats/ITSMStats-007-Ticket.xml
Notice: Removed file: /opt/otrs/var/stats/ITSMStats-008-Ticket.xml
Notice: Removed file: /opt/otrs/var/stats/ITSMStats-009-Ticket.xml
Notice: Removed file: /opt/otrs/var/stats/ITSMStats-010-Ticket.xml
Notice: Removed file: /opt/otrs/var/stats/ITSMStats-011-Ticket.xml
Notice: Removed file: /opt/otrs/var/stats/ITSMStats-012-Ticket.xml
Notice: Removed file: /opt/otrs/var/stats/ITSMStats-013-Ticket.xml
Notice: Removed file: /opt/otrs/var/stats/ITSMStats-014-Ticket.xml
Notice: Removed file: /opt/otrs/var/stats/ITSMStats-015-Ticket.xml
Notice: Removed file: /opt/otrs/var/stats/ITSMStats-016-Ticket.xml
Notice: Removed file: /opt/otrs/var/stats/ITSMStats-100-ITSMConfigItem.xml
Notice: Removed file: /opt/otrs/var/stats/ITSMStats-101-ITSMConfigItem.xml
Notice: Removed file: /opt/otrs/var/stats/ITSMStats-102-ITSMConfigItem.xml
Notice: Removed file: /opt/otrs/var/stats/ITSMStats-103-ITSMConfigItem.xml
Notice: Removed file: /opt/otrs/var/stats/ITSMStats-200-ITSMTicketFirstLevelSolutionRate.xml
Notice: Removed file: /opt/otrs/var/stats/ITSMStats-201-ITSMTicketFirstLevelSolutionRate.xml
Notice: Removed file: /opt/otrs/var/stats/ITSMStats-202-ITSMTicketFirstLevelSolutionRate.xml
Notice: Removed file: /opt/otrs/var/stats/ITSMStats-203-ITSMTicketFirstLevelSolutionRate.xml
Notice: Removed file: /opt/otrs/var/stats/ITSMStats-204-ITSMTicketFirstLevelSolutionRate.xml
Notice: Removed file: /opt/otrs/var/stats/ITSMStats-205-ITSMTicketFirstLevelSolutionRate.xml
Notice: Removed file: /opt/otrs/var/stats/ITSMStats-206-ITSMTicketFirstLevelSolutionRate.xml
Notice: Removed file: /opt/otrs/var/stats/ITSMStats-207-ITSMTicketFirstLevelSolutionRate.xml
Notice: Removed file: /opt/otrs/var/stats/ITSMStats-208-ITSMTicketFirstLevelSolutionRate.xml
Notice: Removed file: /opt/otrs/var/stats/ITSMStats-209-ITSMTicketFirstLevelSolutionRate.xml
Notice: Removed file: /opt/otrs/var/stats/ITSMStats-300-ITSMTicketSolutionTimeAverage.xml
Notice: Removed file: /opt/otrs/var/stats/ITSMStats-301-ITSMTicketSolutionTimeAverage.xml
Notice: Removed file: /opt/otrs/var/stats/ITSMStats-302-ITSMTicketSolutionTimeAverage.xml
Notice: Removed file: /opt/otrs/var/stats/ITSMStats-303-ITSMTicketSolutionTimeAverage.xml
Notice: Removed file: /opt/otrs/var/stats/ITSMStats-304-ITSMTicketSolutionTimeAverage.xml
Notice: Removed file: /opt/otrs/var/stats/ITSMStats-305-ITSMTicketSolutionTimeAverage.xml
Notice: Removed file: /opt/otrs/var/stats/ITSMStats-306-ITSMTicketSolutionTimeAverage.xml
Notice: Removed file: /opt/otrs/var/stats/ITSMStats-307-ITSMTicketSolutionTimeAverage.xml
Notice: Removed file: /opt/otrs/var/stats/ITSMStats-308-ITSMTicketSolutionTimeAverage.xml
Notice: Removed file: /opt/otrs/var/stats/ITSMStats-309-ITSMTicketSolutionTimeAverage.xml
Notice: Removed file: /opt/otrs/var/stats/ITSMStats-400-ITSMChangeManagement.xml
Notice: Removed file: /opt/otrs/var/stats/ITSMStats-401-ITSMChangeManagement.xml
Notice: Removed file: /opt/otrs/var/stats/ITSMStats-402-ITSMChangeManagement.xml
Notice: Removed file: /opt/otrs/var/stats/ITSMStats-403-ITSMChangeManagement.xml
Notice: Removed file: /opt/otrs/var/stats/ITSMStats-404-ITSMChangeManagement.xml
Notice: Removed file: /opt/otrs/var/stats/ITSMStats-405-ITSMChangeManagement.xml
Notice: Removed file: /opt/otrs/var/stats/ITSMStats-406-ITSMChangeManagement.xml
Notice: Removed file: /opt/otrs/var/packagesetup/ITSMServiceLevelManagement.pm
Notice: Install /opt/otrs/var/stats/ITSMStats-001-Ticket.xml (644)!
Notice: Install /opt/otrs/var/stats/ITSMStats-002-Ticket.xml (644)!
Notice: Install /opt/otrs/var/stats/ITSMStats-003-Ticket.xml (644)!
Notice: Install /opt/otrs/var/stats/ITSMStats-004-Ticket.xml (644)!
Notice: Install /opt/otrs/var/stats/ITSMStats-005-Ticket.xml (644)!
Notice: Install /opt/otrs/var/stats/ITSMStats-006-Ticket.xml (644)!
Notice: Install /opt/otrs/var/stats/ITSMStats-007-Ticket.xml (644)!
Notice: Install /opt/otrs/var/stats/ITSMStats-008-Ticket.xml (644)!
Notice: Install /opt/otrs/var/stats/ITSMStats-009-Ticket.xml (644)!
Notice: Install /opt/otrs/var/stats/ITSMStats-010-Ticket.xml (644)!
Notice: Install /opt/otrs/var/stats/ITSMStats-011-Ticket.xml (644)!
Notice: Install /opt/otrs/var/stats/ITSMStats-012-Ticket.xml (644)!
Notice: Install /opt/otrs/var/stats/ITSMStats-013-Ticket.xml (644)!
Notice: Install /opt/otrs/var/stats/ITSMStats-014-Ticket.xml (644)!
Notice: Install /opt/otrs/var/stats/ITSMStats-015-Ticket.xml (644)!
Notice: Install /opt/otrs/var/stats/ITSMStats-016-Ticket.xml (644)!
Notice: Install /opt/otrs/var/stats/ITSMStats-100-ITSMConfigItem.xml (644)!
Notice: Install /opt/otrs/var/stats/ITSMStats-101-ITSMConfigItem.xml (644)!
Notice: Install /opt/otrs/var/stats/ITSMStats-102-ITSMConfigItem.xml (644)!
Notice: Install /opt/otrs/var/stats/ITSMStats-103-ITSMConfigItem.xml (644)!
Notice: Install /opt/otrs/var/stats/ITSMStats-200-ITSMTicketFirstLevelSolutionRate.xml (644)!
Notice: Install /opt/otrs/var/stats/ITSMStats-201-ITSMTicketFirstLevelSolutionRate.xml (644)!
Notice: Install /opt/otrs/var/stats/ITSMStats-202-ITSMTicketFirstLevelSolutionRate.xml (644)!
Notice: Install /opt/otrs/var/stats/ITSMStats-203-ITSMTicketFirstLevelSolutionRate.xml (644)!
Notice: Install /opt/otrs/var/stats/ITSMStats-204-ITSMTicketFirstLevelSolutionRate.xml (644)!
Notice: Install /opt/otrs/var/stats/ITSMStats-205-ITSMTicketFirstLevelSolutionRate.xml (644)!
Notice: Install /opt/otrs/var/stats/ITSMStats-206-ITSMTicketFirstLevelSolutionRate.xml (644)!
Notice: Install /opt/otrs/var/stats/ITSMStats-207-ITSMTicketFirstLevelSolutionRate.xml (644)!
Notice: Install /opt/otrs/var/stats/ITSMStats-208-ITSMTicketFirstLevelSolutionRate.xml (644)!
Notice: Install /opt/otrs/var/stats/ITSMStats-209-ITSMTicketFirstLevelSolutionRate.xml (644)!
Notice: Install /opt/otrs/var/stats/ITSMStats-300-ITSMTicketSolutionTimeAverage.xml (644)!
Notice: Install /opt/otrs/var/stats/ITSMStats-301-ITSMTicketSolutionTimeAverage.xml (644)!
Notice: Install /opt/otrs/var/stats/ITSMStats-302-ITSMTicketSolutionTimeAverage.xml (644)!
Notice: Install /opt/otrs/var/stats/ITSMStats-303-ITSMTicketSolutionTimeAverage.xml (644)!
Notice: Install /opt/otrs/var/stats/ITSMStats-304-ITSMTicketSolutionTimeAverage.xml (644)!
Notice: Install /opt/otrs/var/stats/ITSMStats-305-ITSMTicketSolutionTimeAverage.xml (644)!
Notice: Install /opt/otrs/var/stats/ITSMStats-306-ITSMTicketSolutionTimeAverage.xml (644)!
Notice: Install /opt/otrs/var/stats/ITSMStats-307-ITSMTicketSolutionTimeAverage.xml (644)!
Notice: Install /opt/otrs/var/stats/ITSMStats-308-ITSMTicketSolutionTimeAverage.xml (644)!
Notice: Install /opt/otrs/var/stats/ITSMStats-309-ITSMTicketSolutionTimeAverage.xml (644)!
Notice: Install /opt/otrs/var/stats/ITSMStats-400-ITSMChangeManagement.xml (644)!
Notice: Install /opt/otrs/var/stats/ITSMStats-401-ITSMChangeManagement.xml (644)!
Notice: Install /opt/otrs/var/stats/ITSMStats-402-ITSMChangeManagement.xml (644)!
Notice: Install /opt/otrs/var/stats/ITSMStats-403-ITSMChangeManagement.xml (644)!
Notice: Install /opt/otrs/var/stats/ITSMStats-404-ITSMChangeManagement.xml (644)!
Notice: Install /opt/otrs/var/stats/ITSMStats-405-ITSMChangeManagement.xml (644)!
Notice: Install /opt/otrs/var/stats/ITSMStats-406-ITSMChangeManagement.xml (644)!
Notice: Install /opt/otrs/var/packagesetup/ITSMServiceLevelManagement.pm (644)!
Code:

        # create the package name
        my $CodeModule = 'var::packagesetup::' . $Param{Structure}->{Name}->{Content};

        # discard internally stored object, so that the next access to object creates them newly
        $Kernel::OM->ObjectsDiscard(
            Objects            => [$CodeModule],
            ForcePackageReload => 1,
        );

        $Kernel::OM->Get($CodeModule)->CodeUpgrade();


[Thu Nov 27 14:21:10 2014] otrs.PackageManager.pl: Subroutine Load redefined at /opt/otrs/Kernel/Config/Files/ZZZAuto.pm line 7.
ERROR: OTRS-otrs.PackageManager.pl-60 Perl: 5.10.1 OS: linux Time: Thu Nov 27 14:21:10 2014

 Message: Code:

 Traceback (17304):
   Module: Kernel::System::Package::_Code Line: 2820
   Module: Kernel::System::Package::PackageUpgrade Line: 1089
   Module: Kernel::System::Package::PackageInstall Line: 477
   Module: var::packagesetup::ITSM::_InstallITSMPackages Line: 248
   Module: var::packagesetup::ITSM::CodeInstall Line: 124
   Module: (eval) Line: 6
   Module: Kernel::System::Package::_Code Line: 2819
   Module: Kernel::System::Package::PackageInstall Line: 597
   Module: bin/otrs.PackageManager.pl Line: 406

Notice: Removed file: /opt/otrs/bin/otrs.ImportExport.pl
Notice: Removed file: /opt/otrs/doc/import-export-database.dia
Notice: Removed file: /opt/otrs/doc/import-export-database.png
Notice: Removed file: /opt/otrs/Kernel/Config/Files/ImportExport.xml
Notice: Removed file: /opt/otrs/Kernel/Language/bg_ImportExport.pm
Notice: Removed file: /opt/otrs/Kernel/Language/cs_ImportExport.pm
Notice: Removed file: /opt/otrs/Kernel/Language/ct_ImportExport.pm
Notice: Removed file: /opt/otrs/Kernel/Language/da_ImportExport.pm
Notice: Removed file: /opt/otrs/Kernel/Language/de_ImportExport.pm
Notice: Removed file: /opt/otrs/Kernel/Language/es_ImportExport.pm
Notice: Removed file: /opt/otrs/Kernel/Language/fa_ImportExport.pm
Notice: Removed file: /opt/otrs/Kernel/Language/fr_ImportExport.pm
Notice: Removed file: /opt/otrs/Kernel/Language/it_ImportExport.pm
Notice: Removed file: /opt/otrs/Kernel/Language/ja_ImportExport.pm
Notice: Removed file: /opt/otrs/Kernel/Language/ms_ImportExport.pm
Notice: Removed file: /opt/otrs/Kernel/Language/nb_NO_ImportExport.pm
Notice: Removed file: /opt/otrs/Kernel/Language/nl_ImportExport.pm
Notice: Removed file: /opt/otrs/Kernel/Language/pl_ImportExport.pm
Notice: Removed file: /opt/otrs/Kernel/Language/pt_BR_ImportExport.pm
Notice: Removed file: /opt/otrs/Kernel/Language/pt_PT_ImportExport.pm
Notice: Removed file: /opt/otrs/Kernel/Language/ru_ImportExport.pm
Notice: Removed file: /opt/otrs/Kernel/Language/zh_CN_ImportExport.pm
Notice: Removed file: /opt/otrs/Kernel/Language/zh_TW_ImportExport.pm
Notice: Removed file: /opt/otrs/Kernel/Modules/AdminImportExport.pm
Notice: Removed file: /opt/otrs/Kernel/Output/HTML/ImportExportLayoutCheckbox.pm
Notice: Removed file: /opt/otrs/Kernel/Output/HTML/ImportExportLayoutDTL.pm
Notice: Removed file: /opt/otrs/Kernel/Output/HTML/ImportExportLayoutSelection.pm
Notice: Removed file: /opt/otrs/Kernel/Output/HTML/ImportExportLayoutText.pm
Notice: Removed file: /opt/otrs/Kernel/Output/HTML/LayoutImportExport.pm
Notice: Removed file: /opt/otrs/Kernel/Output/HTML/Standard/AAAImportExport.dtl
Notice: Removed file: /opt/otrs/Kernel/Output/HTML/Standard/AdminImportExport.dtl
Notice: Removed file: /opt/otrs/Kernel/System/ImportExport.pm
Notice: Removed file: /opt/otrs/Kernel/System/ImportExport/FormatBackend/CSV.pm
Notice: Removed file: /opt/otrs/scripts/test/ImportExport.t
Notice: Removed file: /opt/otrs/scripts/test/ImportExportFormatCSV.t
Notice: Removed file: /opt/otrs/scripts/test/sample/ImportExport/ImportExportFormatCSV001-MSExcel-Semicolon.csv
Notice: Removed file: /opt/otrs/scripts/test/sample/ImportExport/ImportExportFormatCSV001-MSExcel-Tabulator.csv
Notice: Removed file: /opt/otrs/scripts/test/sample/ImportExport/ImportExportFormatCSV001-OpenOffice-Colon.csv
Notice: Removed file: /opt/otrs/scripts/test/sample/ImportExport/ImportExportFormatCSV001-OpenOffice-Semicolon.csv
Notice: Removed file: /opt/otrs/scripts/test/sample/ImportExport/ImportExportFormatCSV001-OpenOffice-Tabulator.csv
Notice: Removed file: /opt/otrs/scripts/test/sample/ImportExport/ImportExportFormatCSV002-MSExcel-Semicolon.csv
Notice: Removed file: /opt/otrs/scripts/test/sample/ImportExport/ImportExportFormatCSV002-MSExcel-Tabulator.csv
Notice: Removed file: /opt/otrs/scripts/test/sample/ImportExport/ImportExportFormatCSV002-OpenOffice-Colon.csv
Notice: Removed file: /opt/otrs/scripts/test/sample/ImportExport/ImportExportFormatCSV002-OpenOffice-Semicolon.csv
Notice: Removed file: /opt/otrs/scripts/test/sample/ImportExport/ImportExportFormatCSV002-OpenOffice-Tabulator.csv
Notice: Removed file: /opt/otrs/scripts/test/sample/ImportExport/ImportExportFormatCSV003-MSExcel-Semicolon.csv
Notice: Removed file: /opt/otrs/scripts/test/sample/ImportExport/ImportExportFormatCSV003-MSExcel-Tabulator.csv
Notice: Removed file: /opt/otrs/scripts/test/sample/ImportExport/ImportExportFormatCSV003-OpenOffice-Colon.csv
Notice: Removed file: /opt/otrs/scripts/test/sample/ImportExport/ImportExportFormatCSV003-OpenOffice-Semicolon.csv
Notice: Removed file: /opt/otrs/scripts/test/sample/ImportExport/ImportExportFormatCSV003-OpenOffice-Tabulator.csv
Notice: Removed file: /opt/otrs/scripts/test/sample/ImportExport/ImportExportFormatCSV004-MSExcel-Semicolon.csv
Notice: Removed file: /opt/otrs/scripts/test/sample/ImportExport/ImportExportFormatCSV004-MSExcel-Tabulator.csv
Notice: Removed file: /opt/otrs/scripts/test/sample/ImportExport/ImportExportFormatCSV004-OpenOffice-Colon.csv
Notice: Removed file: /opt/otrs/scripts/test/sample/ImportExport/ImportExportFormatCSV004-OpenOffice-Semicolon.csv
Notice: Removed file: /opt/otrs/scripts/test/sample/ImportExport/ImportExportFormatCSV004-OpenOffice-Tabulator.csv
Notice: Removed file: /opt/otrs/scripts/test/sample/ImportExport/ImportExportFormatCSV005-MSExcel-Semicolon.csv
Notice: Removed file: /opt/otrs/scripts/test/sample/ImportExport/ImportExportFormatCSV005-MSExcel-Tabulator.csv
Notice: Removed file: /opt/otrs/scripts/test/sample/ImportExport/ImportExportFormatCSV005-OpenOffice-Colon.csv
Notice: Removed file: /opt/otrs/scripts/test/sample/ImportExport/ImportExportFormatCSV005-OpenOffice-Semicolon.csv
Notice: Removed file: /opt/otrs/scripts/test/sample/ImportExport/ImportExportFormatCSV005-OpenOffice-Tabulator.csv
Notice: Removed file: /opt/otrs/scripts/test/sample/ImportExport/ImportExportFormatCSV006-OpenOffice-Semicolon.csv
Notice: Removed file: /opt/otrs/scripts/test/sample/ImportExport/ImportExportFormatCSV006-OpenOffice-Colon.csv
Notice: Removed file: /opt/otrs/scripts/test/sample/ImportExport/ImportExportFormatCSV006-OpenOffice-Tabulator.csv
Notice: Removed file: /opt/otrs/scripts/test/sample/ImportExport/ImportExportFormatCSV007-OpenOffice-Semicolon.csv
Notice: Removed file: /opt/otrs/scripts/test/sample/ImportExport/ImportExportFormatCSV008-OpenOffice-Semicolon.csv
Notice: Removed file: /opt/otrs/var/packagesetup/ImportExport.pm
Notice: Removed file: /opt/otrs/var/httpd/htdocs/skins/Agent/default/css/ITSM.ImportExport.css
Notice: Removed file: /opt/otrs/var/httpd/htdocs/skins/Agent/default/img/icons/importexport_arrow_up.png
Notice: Removed file: /opt/otrs/var/httpd/htdocs/skins/Agent/default/img/icons/importexport_arrow_up_disabled.png
Notice: Removed file: /opt/otrs/var/httpd/htdocs/skins/Agent/default/img/icons/importexport_arrow_down.png
Notice: Removed file: /opt/otrs/var/httpd/htdocs/skins/Agent/default/img/icons/importexport_arrow_down_disabled.png
Notice: Install /opt/otrs/bin/otrs.ImportExport.pl (755)!
Notice: Install /opt/otrs/doc/import-export-database.dia (644)!
Notice: Install /opt/otrs/doc/import-export-database.png (644)!
Notice: Install /opt/otrs/Kernel/Config/Files/ImportExport.xml (644)!
Notice: Install /opt/otrs/Kernel/Language/cs_ImportExport.pm (644)!
Notice: Install /opt/otrs/Kernel/Language/ct_ImportExport.pm (644)!
Notice: Install /opt/otrs/Kernel/Language/da_ImportExport.pm (644)!
Notice: Install /opt/otrs/Kernel/Language/de_ImportExport.pm (644)!
Notice: Install /opt/otrs/Kernel/Language/es_ImportExport.pm (644)!
Notice: Install /opt/otrs/Kernel/Language/fa_ImportExport.pm (644)!
Notice: Install /opt/otrs/Kernel/Language/fr_ImportExport.pm (644)!
Notice: Install /opt/otrs/Kernel/Language/it_ImportExport.pm (644)!
Notice: Install /opt/otrs/Kernel/Language/ms_ImportExport.pm (644)!
Notice: Install /opt/otrs/Kernel/Language/nb_NO_ImportExport.pm (644)!
Notice: Install /opt/otrs/Kernel/Language/nl_ImportExport.pm (644)!
Notice: Install /opt/otrs/Kernel/Language/pl_ImportExport.pm (644)!
Notice: Install /opt/otrs/Kernel/Language/pt_BR_ImportExport.pm (644)!
Notice: Install /opt/otrs/Kernel/Language/pt_ImportExport.pm (644)!
Notice: Install /opt/otrs/Kernel/Language/ru_ImportExport.pm (644)!
Notice: Install /opt/otrs/Kernel/Language/sw_ImportExport.pm (644)!
Notice: Install /opt/otrs/Kernel/Language/zh_CN_ImportExport.pm (644)!
Notice: Install /opt/otrs/Kernel/Language/zh_TW_ImportExport.pm (644)!
Notice: Install /opt/otrs/Kernel/Modules/AdminImportExport.pm (644)!
Notice: Install /opt/otrs/Kernel/Output/HTML/ImportExportLayoutCheckbox.pm (644)!
Notice: Install /opt/otrs/Kernel/Output/HTML/ImportExportLayoutTT.pm (644)!
Notice: Install /opt/otrs/Kernel/Output/HTML/ImportExportLayoutSelection.pm (644)!
Notice: Install /opt/otrs/Kernel/Output/HTML/ImportExportLayoutText.pm (644)!
Notice: Install /opt/otrs/Kernel/Output/HTML/LayoutImportExport.pm (644)!
Notice: Install /opt/otrs/Kernel/Output/HTML/Standard/AAAImportExport.tt (644)!
Notice: Install /opt/otrs/Kernel/Output/HTML/Standard/AdminImportExport.tt (644)!
Notice: Install /opt/otrs/Kernel/System/ImportExport.pm (644)!
Notice: Install /opt/otrs/Kernel/System/ImportExport/FormatBackend/CSV.pm (644)!
Notice: Install /opt/otrs/scripts/test/ImportExport.t (644)!
Notice: Install /opt/otrs/scripts/test/ImportExportFormatCSV.t (644)!
Notice: Install /opt/otrs/scripts/test/sample/ImportExport/ImportExportFormatCSV001-MSExcel-Semicolon.csv (644)!
Notice: Install /opt/otrs/scripts/test/sample/ImportExport/ImportExportFormatCSV001-MSExcel-Tabulator.csv (644)!
Notice: Install /opt/otrs/scripts/test/sample/ImportExport/ImportExportFormatCSV001-OpenOffice-Colon.csv (644)!
Notice: Install /opt/otrs/scripts/test/sample/ImportExport/ImportExportFormatCSV001-OpenOffice-Semicolon.csv (644)!
Notice: Install /opt/otrs/scripts/test/sample/ImportExport/ImportExportFormatCSV001-OpenOffice-Tabulator.csv (644)!
Notice: Install /opt/otrs/scripts/test/sample/ImportExport/ImportExportFormatCSV002-MSExcel-Semicolon.csv (644)!
Notice: Install /opt/otrs/scripts/test/sample/ImportExport/ImportExportFormatCSV002-MSExcel-Tabulator.csv (644)!
Notice: Install /opt/otrs/scripts/test/sample/ImportExport/ImportExportFormatCSV002-OpenOffice-Colon.csv (644)!
Notice: Install /opt/otrs/scripts/test/sample/ImportExport/ImportExportFormatCSV002-OpenOffice-Semicolon.csv (644)!
Notice: Install /opt/otrs/scripts/test/sample/ImportExport/ImportExportFormatCSV002-OpenOffice-Tabulator.csv (644)!
Notice: Install /opt/otrs/scripts/test/sample/ImportExport/ImportExportFormatCSV003-MSExcel-Semicolon.csv (644)!
Notice: Install /opt/otrs/scripts/test/sample/ImportExport/ImportExportFormatCSV003-MSExcel-Tabulator.csv (644)!
Notice: Install /opt/otrs/scripts/test/sample/ImportExport/ImportExportFormatCSV003-OpenOffice-Colon.csv (644)!
Notice: Install /opt/otrs/scripts/test/sample/ImportExport/ImportExportFormatCSV003-OpenOffice-Semicolon.csv (644)!
Notice: Install /opt/otrs/scripts/test/sample/ImportExport/ImportExportFormatCSV003-OpenOffice-Tabulator.csv (644)!
Notice: Install /opt/otrs/scripts/test/sample/ImportExport/ImportExportFormatCSV004-MSExcel-Semicolon.csv (644)!
Notice: Install /opt/otrs/scripts/test/sample/ImportExport/ImportExportFormatCSV004-MSExcel-Tabulator.csv (644)!
Notice: Install /opt/otrs/scripts/test/sample/ImportExport/ImportExportFormatCSV004-OpenOffice-Colon.csv (644)!
Notice: Install /opt/otrs/scripts/test/sample/ImportExport/ImportExportFormatCSV004-OpenOffice-Semicolon.csv (644)!
Notice: Install /opt/otrs/scripts/test/sample/ImportExport/ImportExportFormatCSV004-OpenOffice-Tabulator.csv (644)!
Notice: Install /opt/otrs/scripts/test/sample/ImportExport/ImportExportFormatCSV005-MSExcel-Semicolon.csv (644)!
Notice: Install /opt/otrs/scripts/test/sample/ImportExport/ImportExportFormatCSV005-MSExcel-Tabulator.csv (644)!
Notice: Install /opt/otrs/scripts/test/sample/ImportExport/ImportExportFormatCSV005-OpenOffice-Colon.csv (644)!
Notice: Install /opt/otrs/scripts/test/sample/ImportExport/ImportExportFormatCSV005-OpenOffice-Semicolon.csv (644)!
Notice: Install /opt/otrs/scripts/test/sample/ImportExport/ImportExportFormatCSV005-OpenOffice-Tabulator.csv (644)!
Notice: Install /opt/otrs/scripts/test/sample/ImportExport/ImportExportFormatCSV006-OpenOffice-Semicolon.csv (644)!
Notice: Install /opt/otrs/scripts/test/sample/ImportExport/ImportExportFormatCSV006-OpenOffice-Colon.csv (644)!
Notice: Install /opt/otrs/scripts/test/sample/ImportExport/ImportExportFormatCSV006-OpenOffice-Tabulator.csv (644)!
Notice: Install /opt/otrs/scripts/test/sample/ImportExport/ImportExportFormatCSV007-OpenOffice-Semicolon.csv (644)!
Notice: Install /opt/otrs/scripts/test/sample/ImportExport/ImportExportFormatCSV008-OpenOffice-Semicolon.csv (644)!
Notice: Install /opt/otrs/var/packagesetup/ImportExport.pm (644)!
Notice: Install /opt/otrs/var/httpd/htdocs/skins/Agent/default/css/ITSM.ImportExport.css (644)!
Notice: Install /opt/otrs/var/httpd/htdocs/skins/Agent/default/img/icons/importexport_arrow_up.png (644)!
Notice: Install /opt/otrs/var/httpd/htdocs/skins/Agent/default/img/icons/importexport_arrow_up_disabled.png (644)!
Notice: Install /opt/otrs/var/httpd/htdocs/skins/Agent/default/img/icons/importexport_arrow_down.png (644)!
Notice: Install /opt/otrs/var/httpd/htdocs/skins/Agent/default/img/icons/importexport_arrow_down_disabled.png (644)!
With error_log:

Code: Select all

ERROR_LOG:

[Thu Nov 27 14:21:35 2014] it_GeneralCatalog.pm: Subroutine Data redefined at /opt/otrs//Kernel/Language/it_GeneralCatalog.pm line 16.
[Thu Nov 27 14:21:35 2014] it_ITSMCore.pm: Subroutine Data redefined at /opt/otrs//Kernel/Language/it_ITSMCore.pm line 16.
[Thu Nov 27 14:21:35 2014] it_ImportExport.pm: Subroutine Data redefined at /opt/otrs//Kernel/Language/it_ImportExport.pm line 16.
[Thu Nov 27 14:21:35 2014] LayoutITSMChange.pm: Subroutine ITSMChangeBuildWorkOrderGraph redefined at /opt/otrs//Kernel/Output/HTML/LayoutITSMChange.pm line 32.
[Thu Nov 27 14:21:35 2014] LayoutITSMChange.pm: Subroutine ITSMChangeListShow redefined at /opt/otrs//Kernel/Output/HTML/LayoutITSMChange.pm line 371.
[Thu Nov 27 14:21:35 2014] LayoutITSMChange.pm: Subroutine _ITSMChangeGetChangeTicks redefined at /opt/otrs//Kernel/Output/HTML/LayoutITSMChange.pm line 655.
[Thu Nov 27 14:21:35 2014] LayoutITSMChange.pm: Subroutine _ITSMChangeGetChangeScale redefined at /opt/otrs//Kernel/Output/HTML/LayoutITSMChange.pm line 683.
[Thu Nov 27 14:21:35 2014] LayoutITSMChange.pm: Subroutine _ITSMChangeGetWorkOrderGraph redefined at /opt/otrs//Kernel/Output/HTML/LayoutITSMChange.pm line 744.
[Thu Nov 27 14:21:35 2014] LayoutITSMChange.pm: Subroutine _ITSMChangeGetTimeLine redefined at /opt/otrs//Kernel/Output/HTML/LayoutITSMChange.pm line 981.
[Thu Nov 27 14:21:35 2014] LayoutITSMConfigItem.pm: Subroutine ITSMConfigItemOutputStringCreate redefined at /opt/otrs//Kernel/Output/HTML/LayoutITSMConfigItem.pm line 39.
[Thu Nov 27 14:21:35 2014] LayoutITSMConfigItem.pm: Subroutine ITSMConfigItemFormDataGet redefined at /opt/otrs//Kernel/Output/HTML/LayoutITSMConfigItem.pm line 76.
[Thu Nov 27 14:21:35 2014] LayoutITSMConfigItem.pm: Subroutine ITSMConfigItemInputCreate redefined at /opt/otrs//Kernel/Output/HTML/LayoutITSMConfigItem.pm line 115.
[Thu Nov 27 14:21:35 2014] LayoutITSMConfigItem.pm: Subroutine ITSMConfigItemSearchFormDataGet redefined at /opt/otrs//Kernel/Output/HTML/LayoutITSMConfigItem.pm line 153.
[Thu Nov 27 14:21:35 2014] LayoutITSMConfigItem.pm: Subroutine ITSMConfigItemSearchInputCreate redefined at /opt/otrs//Kernel/Output/HTML/LayoutITSMConfigItem.pm line 191.
[Thu Nov 27 14:21:35 2014] LayoutITSMConfigItem.pm: Subroutine _ITSMLoadLayoutBackend redefined at /opt/otrs//Kernel/Output/HTML/LayoutITSMConfigItem.pm line 228.
[Thu Nov 27 14:21:35 2014] LayoutITSMConfigItem.pm: Subroutine ITSMConfigItemListShow redefined at /opt/otrs//Kernel/Output/HTML/LayoutITSMConfigItem.pm line 292.
[Thu Nov 27 14:21:35 2014] LayoutITSMTemplate.pm: Subroutine ITSMTemplateListShow redefined at /opt/otrs//Kernel/Output/HTML/LayoutITSMTemplate.pm line 43.
[Thu Nov 27 14:21:35 2014] LayoutImportExport.pm: Subroutine ImportExportFormInputCreate redefined at /opt/otrs//Kernel/Output/HTML/LayoutImportExport.pm line 28.
[Thu Nov 27 14:21:35 2014] LayoutImportExport.pm: Subroutine ImportExportFormDataGet redefined at /opt/otrs//Kernel/Output/HTML/LayoutImportExport.pm line 63.
[Thu Nov 27 14:21:35 2014] LayoutImportExport.pm: Subroutine _ImportExportLoadLayoutBackend redefined at /opt/otrs//Kernel/Output/HTML/LayoutImportExport.pm line 100.
[Thu Nov 27 14:21:35 2014] ITSMTicketSolutionTimeAverage.pm: Subroutine new redefined at /opt/otrs//Kernel/System/Stats/Dynamic/ITSMTicketSolutionTimeAverage.pm line 33.
[Thu Nov 27 14:21:35 2014] ITSMTicketSolutionTimeAverage.pm: Subroutine GetObjectName redefined at /opt/otrs//Kernel/System/Stats/Dynamic/ITSMTicketSolutionTimeAverage.pm line 51.
[Thu Nov 27 14:21:35 2014] ITSMTicketSolutionTimeAverage.pm: Subroutine GetObjectAttributes redefined at /opt/otrs//Kernel/System/Stats/Dynamic/ITSMTicketSolutionTimeAverage.pm line 57.
[Thu Nov 27 14:21:35 2014] ITSMTicketSolutionTimeAverage.pm: Subroutine GetStatElement redefined at /opt/otrs//Kernel/System/Stats/Dynamic/ITSMTicketSolutionTimeAverage.pm line 413.
[Thu Nov 27 14:21:35 2014] ITSMTicketSolutionTimeAverage.pm: Subroutine _TicketDataGet redefined at /opt/otrs//Kernel/System/Stats/Dynamic/ITSMTicketSolutionTimeAverage.pm line 518.
[Thu Nov 27 14:21:35 2014] ITSMTicketSolutionTimeAverage.pm: Subroutine _CalendarGet redefined at /opt/otrs//Kernel/System/Stats/Dynamic/ITSMTicketSolutionTimeAverage.pm line 542.
[Thu Nov 27 14:21:35 2014] ITSMTicketSolutionTimeAverage.pm: Subroutine _TicketHistoryDataGet redefined at /opt/otrs//Kernel/System/Stats/Dynamic/ITSMTicketSolutionTimeAverage.pm line 567.
[Thu Nov 27 14:21:35 2014] ITSMTicketSolutionTimeAverage.pm: Subroutine _SecondeToString redefined at /opt/otrs//Kernel/System/Stats/Dynamic/ITSMTicketSolutionTimeAverage.pm line 631.
[Thu Nov 27 14:21:35 2014] ITSMTicketSolutionTimeAverage.pm: Subroutine ExportWrapper redefined at /opt/otrs//Kernel/System/Stats/Dynamic/ITSMTicketSolutionTimeAverage.pm line 663.
[Thu Nov 27 14:21:35 2014] ITSMTicketSolutionTimeAverage.pm: Subroutine ImportWrapper redefined at /opt/otrs//Kernel/System/Stats/Dynamic/ITSMTicketSolutionTimeAverage.pm line 669.
[Thu Nov 27 14:21:35 2014] Service.pm: Subroutine new redefined at /opt/otrs//Kernel/System/Service.pm line 60.
[Thu Nov 27 14:21:35 2014] Service.pm: Subroutine ServiceList redefined at /opt/otrs//Kernel/System/Service.pm line 119.
[Thu Nov 27 14:21:35 2014] Service.pm: Subroutine ServiceListGet redefined at /opt/otrs//Kernel/System/Service.pm line 283.
[Thu Nov 27 14:21:35 2014] Service.pm: Subroutine ServiceGet redefined at /opt/otrs//Kernel/System/Service.pm line 446.
[Thu Nov 27 14:21:35 2014] Service.pm: Subroutine ServiceLookup redefined at /opt/otrs//Kernel/System/Service.pm line 601.
[Thu Nov 27 14:21:35 2014] Service.pm: Subroutine ServiceAdd redefined at /opt/otrs//Kernel/System/Service.pm line 697.
[Thu Nov 27 14:21:35 2014] Service.pm: Subroutine ServiceUpdate redefined at /opt/otrs//Kernel/System/Service.pm line 832.
[Thu Nov 27 14:21:35 2014] Service.pm: Subroutine ServiceSearch redefined at /opt/otrs//Kernel/System/Service.pm line 1005.
[Thu Nov 27 14:21:35 2014] Service.pm: Subroutine CustomerUserServiceMemberList redefined at /opt/otrs//Kernel/System/Service.pm line 1110.
[Thu Nov 27 14:21:35 2014] Service.pm: Subroutine CustomerUserServiceMemberAdd redefined at /opt/otrs//Kernel/System/Service.pm line 1266.
[Thu Nov 27 14:21:35 2014] Service.pm: Subroutine ServicePreferencesSet redefined at /opt/otrs//Kernel/System/Service.pm line 1321.
[Thu Nov 27 14:21:35 2014] Service.pm: Subroutine ServicePreferencesGet redefined at /opt/otrs//Kernel/System/Service.pm line 1343.
[Thu Nov 27 14:21:35 2014] Service.pm: Subroutine ServiceParentsGet redefined at /opt/otrs//Kernel/System/Service.pm line 1365.
[Thu Nov 27 14:21:35 2014] Service.pm: Subroutine GetAllCustomServices redefined at /opt/otrs//Kernel/System/Service.pm line 1446.
[Thu Nov 27 14:21:35 2014] Service.pm: Subroutine _ServiceGetCurrentIncidentState redefined at /opt/otrs//Kernel/System/Service.pm line 1510.
[Thu Nov 27 14:21:35 2014] ITSMChangeManagementRfcRequester.pm: Subroutine new redefined at /opt/otrs//Kernel/System/Stats/Dynamic/ITSMChangeManagementRfcRequester.pm line 23.
[Thu Nov 27 14:21:35 2014] ITSMChangeManagementRfcRequester.pm: Subroutine GetObjectName redefined at /opt/otrs//Kernel/System/Stats/Dynamic/ITSMChangeManagementRfcRequester.pm line 33.
[Thu Nov 27 14:21:35 2014] ITSMChangeManagementRfcRequester.pm: Subroutine GetObjectAttributes redefined at /opt/otrs//Kernel/System/Stats/Dynamic/ITSMChangeManagementRfcRequester.pm line 39.
[Thu Nov 27 14:21:35 2014] ITSMChangeManagementRfcRequester.pm: Subroutine GetStatElement redefined at /opt/otrs//Kernel/System/Stats/Dynamic/ITSMChangeManagementRfcRequester.pm line 130.
[Thu Nov 27 14:21:35 2014] ITSMChangeManagementRfcRequester.pm: Subroutine ExportWrapper redefined at /opt/otrs//Kernel/System/Stats/Dynamic/ITSMChangeManagementRfcRequester.pm line 176.
[Thu Nov 27 14:21:35 2014] ITSMChangeManagementRfcRequester.pm: Subroutine ImportWrapper redefined at /opt/otrs//Kernel/System/Stats/Dynamic/ITSMChangeManagementRfcRequester.pm line 182.
[Thu Nov 27 14:21:35 2014] -e:  (in cleanup) Can't call method "Get" on an undefined value at /opt/otrs//Kernel/System/AuthSession/DB.pm line 583.
[Thu Nov 27 14:21:35 2014] [error] [Thu Nov 27 14:21:35 2014] -e: Got no DBObject at /opt/otrs//Kernel/System/Stats/Static/FAQAccess.pm line 26.\n\t(in cleanup) Can't call method "Get" on an undefined value at /opt/otrs//Kernel/System/AuthSession/DB.pm line 583.\n
Thanks a lot.
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jevans
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Re: Upgrading error from 3.3.10 to 4.0.1

Post by jevans »

I ran this and that fixed my issues, I had ITSM loaded before the update, so it would make sense I need to update ITSM to get things working.

Follow Steps Here: http://ftp.otrs.org/pub/otrs/itsm/INSTALL-4.ITSM

Code: Select all

mkdir /root/packages/ 
cd /root/packages/1
wget ftp://ftp.otrs.org/pub/otrs/itsm/bundle4/ITSM-4.0.2.opm
/opt/otrs/bin/otrs.PackageManager.pl -a install -p /root/packages/ITSM-4.0.2.opm
/etc/init.d/otrs restart
cd /opt/otrs
bin/otrs.RebuildConfig.pl
bin/otrs.DeleteCache.pl
Hope this works, if you already discovered this then hope it helps someone else.
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flynets
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Znuny Version: 4.0.7

Re: Upgrading error from 3.3.10 to 4.0.1

Post by flynets »

Thanks for your tip, anyway in this process (as i previously explained) the install or upgrade of ITSM packages produce an incompatibility of framwork version with this error:

Code: Select all

# /opt/otrs/bin/otrs.PackageManager.pl -a install -p /root/otrs4/4.0.2/ITSM-4.0.2.opm
ERROR: OTRS-otrs.PackageManager.pl-60 Perl: 5.10.1 OS: linux Time: Fri Dec  5 10:29:40 2014

 Message: Sorry, can't install/upgrade package, because the framework version required by the package (4.0.x;) does not match your Framework (3.3.10)!

 Traceback (17303):
   Module: Kernel::System::Package::_CheckFramework (OTRS 3.3.10) Line: 2573
   Module: Kernel::System::Package::PackageInstall (OTRS 3.3.10) Line: 457
   Module: /opt/otrs/bin/otrs.PackageManager.pl (unknown version) Line: 353

Code: Select all

# /opt/otrs/bin/otrs.PackageManager.pl -a upgrade -p /root/otrs4/4.0.2/GeneralCatalog-4.0.2.opm
ERROR: OTRS-otrs.PackageManager.pl-60 Perl: 5.10.1 OS: linux Time: Fri Dec  5 10:30:29 2014

 Message: Sorry, can't install/upgrade package, because the framework version required by the package (4.0.x;) does not match your Framework (3.3.10)!

 Traceback (17337):
   Module: Kernel::System::Package::_CheckFramework (OTRS 3.3.10) Line: 2573
   Module: Kernel::System::Package::PackageUpgrade (OTRS 3.3.10) Line: 695
   Module: /opt/otrs/bin/otrs.PackageManager.pl (unknown version) Line: 459
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reneeb
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Re: Upgrading error from 3.3.10 to 4.0.1

Post by reneeb »

You have to upgrade your otrs first and then the packages...
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flynets
Znuny newbie
Posts: 4
Joined: 26 Nov 2014, 16:32
Znuny Version: 4.0.7

Re: Upgrading error from 3.3.10 to 4.0.1

Post by flynets »

yes, i use this way only for test.

anyway in another test process i upgraded OTRS, then i upgraded manually the official extensions like FAQ and last ITSM; the process works fine, the index portal was loaded correctly, but the application dont' work, for example when i try to close a ticket next send button i receive an internal server error and the error in apache error_log is everytime (of many failed upgrade) the same:

Code: Select all

[Fri Dec  5 10:39:05 2014] -e:  (in cleanup) Can't call method "Get" on an undefined value at /opt/otrs//Kernel/System/AuthSession/DB.pm line 583.
[Fri Dec 05 10:39:05 2014] [error] [Fri Dec  5 10:39:05 2014] -e: Got no DBObject! at /opt/otrs//Kernel/System/Stats/Dynamic/ITSMTicketSolutionTimeAverage.pm line 37.\n\t(in cleanup) Can't call method "Get" on an undefined value at /opt/otrs//Kernel/System/AuthSession/DB.pm line 583.\n
Do you have another ideas?
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robertporeba
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Posts: 3
Joined: 16 Sep 2012, 02:32
Znuny Version: 3.1.10

Re: Upgrading error from 3.3.10 to 4.0.1

Post by robertporeba »

Hi,
Did you manage to fix this? I have the same error when upgrading from 3.3.11 to 4.0.4 on Centos 6.6

Code: Select all

[Tue Jan 13 16:53:21 2015] -e:  (in cleanup) Can't call method "Get" on an undefined value at /opt/otrs//Kernel/System/AuthSession/DB.pm line 583.
[Tue Jan 13 16:53:21 2015] [error] [Tue Jan 13 16:53:21 2015] -e: Got no DBObject! at /opt/otrs//Kernel/System/Stats/Dynamic/ITSMTicketFirstLevelSolutionRate.pm line 37.\n\t(in cleanup) Can't call method "Get" on an undefined value at /opt/otrs//Kernel/System/AuthSession/DB.pm line 583.\n
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Rooobaaat
Znuny wizard
Posts: 432
Joined: 11 Sep 2014, 16:28
Znuny Version: OTRS 5.0.x

Re: Upgrading error from 3.3.10 to 4.0.1

Post by Rooobaaat »

Maybe a restart of your apache will help...
My english is better than your german :P

"Produktiv": OTRS: 5.0.x, OTRS::ITSM 5.0.x
"Testing": OTRS 6 git
OS: Debian 8.0 (Jessie)
Apache2.4.10/MySQL 5.5.41
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robertporeba
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Re: Upgrading error from 3.3.10 to 4.0.1

Post by robertporeba »

No, sorry, not that simple.. :)
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robertporeba
Znuny newbie
Posts: 3
Joined: 16 Sep 2012, 02:32
Znuny Version: 3.1.10

Re: Upgrading error from 3.3.10 to 4.0.1

Post by robertporeba »

Ok, I've got a fix for it. The error seems to be caused by the fact that modules are updated after running the upgrade process.

You need to modify the URL you are using so that it takes you to admin interface package manager, eg.:

Code: Select all

https://otrs.yourdomain.com/otrs/index.pl?Action=AdminPackageManager
From there, you can upgrade ITSM (had to restart otrs services after that), and then upgrade other modules.
Once all are done, you can log in normally.
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geri
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Posts: 45
Joined: 10 Jan 2015, 11:22
Znuny Version: 3.3.10

Re: Upgrading error from 3.3.10 to 4.0.1

Post by geri »

I am testing the upgrade process from 3.3.10 to 4.0.5 on an almost empty installation with ITSM + Survey + FAQ package installed.
I followed the process described at http://otrs.github.io/doc/manual/admin/ ... ading.html

I manually upgraded the packages via command line.

After loging in to GUI the apache error log gets full of "Subroutine redefined " messages like
[Wed Jan 21 10:26:38 2015] ITSMChange.pm: Subroutine ChangeCIPLookup redefined at /opt/otrs//Kernel/System/ITSMChange.pm line 2685.


Restarting apache solved this
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dreinhart
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Posts: 4
Joined: 07 Nov 2013, 16:21
Znuny Version: 3.3.11
Real Name: Dan Reinhart

Re: Upgrading error from 3.3.10 to 4.0.1

Post by dreinhart »

We are trying to move from 3.3.11 to 4.0.5 but after trying all the approached mentioned above (web package update, command line, now removing ITSM) the same problem exists when there is mail to be read by the postmaster.

From httpd error_log:
-e: (in cleanup) Can't call method "Get" on an undefined value at /opt/otrs//Kernel/System/AuthSession/DB.pm
[error] Can't call method "Get" on an undefined value at /opt/otrs//Kernel/System/Ticket/Number/ShortDate.pm line 112.

Any help will be greatly appreciated.
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reneeb
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Re: Upgrading error from 3.3.10 to 4.0.1

Post by reneeb »

Is Kernel::System::Ticket::Number::ShortDate a module you wrote? Did you migrate that one to OTRS 4.0.x?
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dreinhart
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Znuny Version: 3.3.11
Real Name: Dan Reinhart

Re: Upgrading error from 3.3.10 to 4.0.1

Post by dreinhart »

That is a reasonable question but no we have done no customization.
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reneeb
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Re: Upgrading error from 3.3.10 to 4.0.1

Post by reneeb »

Which addons did you install?
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dreinhart
Znuny newbie
Posts: 4
Joined: 07 Nov 2013, 16:21
Znuny Version: 3.3.11
Real Name: Dan Reinhart

Re: Upgrading error from 3.3.10 to 4.0.1

Post by dreinhart »

Sorry I need to retract my last statement after doing some searching. Shortdate is a modified ticket number format here. We will address this a move on.
our addons are ITSM, IphoneHandle and FAQ.

As further followup, our transition to 4.0.5 is now complete and running after modifying the ShortDate module.
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scottzu
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Znuny Version: otrs-4.02
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Re: Upgrading error from 3.3.10 to 4.0.1

Post by scottzu »

flynets wrote:Hi,
today i've tried to upgrade OTRS with ITSM both at 3.3.10 to version 4.0.1 on Production server based on Centos 6.6.
I followed meticulously the official guide to make this operation: https://otrs.github.io/doc/manual/admin ... ading.html, without problems detected in process; but when I'm trying to access to "index.pl" portal I receive an "Internal Server Error", that in httpd error_log was traced with this messages:

Code: Select all

[Wed Nov 26 13:34:16 2014] -e:  (in cleanup) Can't call method "Get" on an undefined value at /opt/otrs//Kernel/System/AuthSession/DB.pm line 583.
[Wed Nov 26 13:34:16 2014] [error] [Wed Nov 26 13:34:16 2014] -e: Got no DBObject! at /opt/otrs//Kernel/System/Stats/Dynamic/ITSMTicketSolutionTimeAverage.pm line 37.\n\t(in cleanup) Can't call method "Get" on an undefined value at /opt/otrs//Kernel/System/AuthSession/DB.pm line 583.\n
I noticed that the "customer.pl" portal works fine.

in this forum, there is a thread with a similar error solved by the user upgrading the ITSM packages with manual upgrade of packages witch command otrs.PackageManager.pl, but in my case i receive this error on core upgrade.

Code: Select all

# bin/otrs.PackageManager.pl -a upgrade -p /root/otrs4/GeneralCatalog-4.0.1.opm

# bin/otrs.PackageManager.pl -a upgrade -p /root/otrs4/ITSMCore-4.0.1.opm
[Wed Nov 26 13:53:30 2014] otrs.PackageManager.pl: DBD::mysql::db do failed: MySQL server has gone away at /opt/otrs/Kernel/System/DB.pm line 442.
ERROR: OTRS-otrs.PackageManager.pl-60 Perl: 5.10.1 OS: linux Time: Wed Nov 26 13:53:30 2014

 Message: MySQL server has gone away, SQL: 'INSERT INTO package_repository (name, version, vendor, filename,  content_type, content, install_status,  create_time, create_by, change_time, change_by) VALUES  (?, ?, ?, ?, 'text/xml', ?, 'not installed',
        '2014-11-26 13:53:30'
    , 1,
        '2014-11-26 13:53:30'
    , 1)'

 Traceback (2240):
   Module: Kernel::System::Package::RepositoryAdd Line: 371
   Module: Kernel::System::Package::PackageUpgrade Line: 833
   Module: bin/otrs.PackageManager.pl Line: 516
The reinstall way produce the error of an incompatible framework version (4.0) with the packages to reinstall (3.3).
The uninstall of this packages is impossibile for this production environment.

Anyone can help me?


Hi , I think you unstall this packag

./otrs.PackageManager.pl -a uninstall -p FAQ
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