Error: Need TicketID!
when the user creates a ticket, the system throws this error:
Comentario:
Determinar el origen:
ERROR: OTRS-CGI-10 Perl: 5.12.3 OS: MSWin32 Time: Wed Nov 19 16:21:12 2014
Message: Need TicketID!
Traceback (1572):
Module: Kernel::System::Ticket::Article::ArticleCreate (v1.311.2.2) Line: 120
Module: Kernel::Modules::CustomerTicketMessage::Run (v1.100.2.3) Line: 418
Module: Kernel::System::Web::InterfaceCustomer::Run (v1.63) Line: 998
Module: ModPerl::ROOT::ModPerl::Registry::C_3a_Program_20Files_20_28x86_29_OTRS_OTRS_bin_cgi_2dbin_customer_2epl::handler (unknown version) Line: 49
Module: (eval) (v1.44) Line: 204
Module: ModPerl::RegistryCooker::run (v1.44) Line: 204
Module: ModPerl::RegistryCooker::default_handler (v1.44) Line: 170
Module: ModPerl::Registry::handler (v1.99) Line: 31
[SOLVED] Customer Can't create a ticket
Moderator: crythias
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nanotowers
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[SOLVED] Customer Can't create a ticket
Last edited by nanotowers on 21 Nov 2014, 16:22, edited 1 time in total.
OTRS: 3.1.18, OTRS::ITSM 3.1.10
Apache2/MySQL 5+
NanoTowerS
"Try not to become a man of success, but rather try to become a man of value." - Albert Einstein
Apache2/MySQL 5+
NanoTowerS
"Try not to become a man of success, but rather try to become a man of value." - Albert Einstein
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crythias
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Re: Customer Can't create a ticket
What did you change?
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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nanotowers
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Re: Customer Can't create a ticket
the customer complete the forms in the new ticket window, but when the customer click send button, the system throw the message described above
OTRS: 3.1.18, OTRS::ITSM 3.1.10
Apache2/MySQL 5+
NanoTowerS
"Try not to become a man of success, but rather try to become a man of value." - Albert Einstein
Apache2/MySQL 5+
NanoTowerS
"Try not to become a man of success, but rather try to become a man of value." - Albert Einstein
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nanotowers
- Znuny expert
- Posts: 204
- Joined: 19 Aug 2014, 17:27
- Znuny Version: 3.1.18
- Real Name: Vlad
- Location: Bogotá (Colombia)
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Re: Customer Can't create a ticket
The error appeared after a power failure
OTRS: 3.1.18, OTRS::ITSM 3.1.10
Apache2/MySQL 5+
NanoTowerS
"Try not to become a man of success, but rather try to become a man of value." - Albert Einstein
Apache2/MySQL 5+
NanoTowerS
"Try not to become a man of success, but rather try to become a man of value." - Albert Einstein
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crythias
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- Posts: 10169
- Joined: 04 May 2010, 18:38
- Znuny Version: 5.0.x
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Re: Customer Can't create a ticket
makes sense. check your database and system log for errors.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
Please edit your signature to include your OTRS version, Operating System, and database type.
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nanotowers
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Re: Customer Can't create a ticket
i created a new ticket directly in database and the customer web acces work correctly, but now when i see the tickets by state or queuesn, not found the open tickets. only the closed tickets.
OTRS: 3.1.18, OTRS::ITSM 3.1.10
Apache2/MySQL 5+
NanoTowerS
"Try not to become a man of success, but rather try to become a man of value." - Albert Einstein
Apache2/MySQL 5+
NanoTowerS
"Try not to become a man of success, but rather try to become a man of value." - Albert Einstein
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nanotowers
- Znuny expert
- Posts: 204
- Joined: 19 Aug 2014, 17:27
- Znuny Version: 3.1.18
- Real Name: Vlad
- Location: Bogotá (Colombia)
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Re: Customer Can't create a ticket
Picture.
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OTRS: 3.1.18, OTRS::ITSM 3.1.10
Apache2/MySQL 5+
NanoTowerS
"Try not to become a man of success, but rather try to become a man of value." - Albert Einstein
Apache2/MySQL 5+
NanoTowerS
"Try not to become a man of success, but rather try to become a man of value." - Albert Einstein
-
nanotowers
- Znuny expert
- Posts: 204
- Joined: 19 Aug 2014, 17:27
- Znuny Version: 3.1.18
- Real Name: Vlad
- Location: Bogotá (Colombia)
- Contact:
Re: Customer Can't create a ticket
I fixed each tables since the MySQL console, before to begin the process, i make a backup of my DataBase, i solved the problem, thank you.
OTRS: 3.1.18, OTRS::ITSM 3.1.10
Apache2/MySQL 5+
NanoTowerS
"Try not to become a man of success, but rather try to become a man of value." - Albert Einstein
Apache2/MySQL 5+
NanoTowerS
"Try not to become a man of success, but rather try to become a man of value." - Albert Einstein