Hello, sorry to bother you, it is my first time working with OTRS and I ended up with this issue, that you clearly answered but I was wondering if there is any way to force it to send the notification e-mail to everyone on the role responsible for the event, the mover agent included.crythias wrote:Because you already know you moved it to your queue.Goldsmith81 wrote:It sent the move notification to every agent expect for mine, which is the one its supposed to send it to. Why is that?
Thanks in advance!