ArticleCopyMoveDelete not correctly installed

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aph
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ArticleCopyMoveDelete not correctly installed

Post by aph » 22 Oct 2014, 10:06

Hello all,

I tried installing the ArticleCopyMoveDelete module from OPAR (http://opar.perl-services.de/dist/Artic ... lete-1.3.1). However I get the error message that the package was not correctly installed. Apparently there is problem with the file ArticleCopyMoveDelete.sopm (see screenshot below). Does anyone have an idea how the problem can be resolved?
Unbenannt_112.PNG
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reneeb
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Re: ArticleCopyMoveDelete not correctly installed

Post by reneeb » 22 Oct 2014, 21:39

Wrong permissions on the OTRS_HOME directory...
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aph
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Re: ArticleCopyMoveDelete not correctly installed

Post by aph » 23 Oct 2014, 10:34

I used the following command to set permissions

Code: Select all

perl otrs.SetPermissions.pl --otrs-user=otrs --web-user=apache --otrs-group=apache --web-group=apache /opt/otrs
id otrs return

Code: Select all

uid=501(otrs) gid=48(apache) groups=48(apache)
I restarted httpd still the error persists
OTRS 3.3.x (private/testing) on Windows Server 2008 with MSSQL database.
OTRS 3.3.x (private/testing) on CentOS with MySQL database and apache

crythias
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Re: ArticleCopyMoveDelete not correctly installed

Post by crythias » 23 Oct 2014, 13:12

not sure it's a problem that the .sopm is the only bad thing. That would be the package itself, if I'm not mistaken. The work files validate, so unless the app is causing errors, you're probably okay. That said, this is not a core module from OTRS that's freely available. Ask the vendor.
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aph
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Re: ArticleCopyMoveDelete not correctly installed

Post by aph » 23 Oct 2014, 13:26

Thanks a lot.

The module works. However, I was unhappy about the error, which might cause errors in the future. I'll contact the vendor :)
OTRS 3.3.x (private/testing) on Windows Server 2008 with MSSQL database.
OTRS 3.3.x (private/testing) on CentOS with MySQL database and apache

klopfa10
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Re: ArticleCopyMoveDelete not correctly installed

Post by klopfa10 » 25 Feb 2016, 13:14

Hi there,

I have exactly the same problem.
How to solve this issue? Any answer from the vendor?

Thank you very much!
Best Regards!
OTRS 5.0.11 with KIX4OTRS 8.0.6

klopfa10
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Re: ArticleCopyMoveDelete not correctly installed

Post by klopfa10 » 02 Mar 2016, 13:52

Answer from vendor:

Fehler beim Installieren zusätzlicher Pakete liegen in der Tat meistens an falschen Rechten innerhalb der OTRS Verzeichnisstruktur.
Es gibt einige Standardschritte, die nach der Installation des OTRS selbst und auch seiner Erweiterungspakete immer durchgeführt werden sollten.
Dazu gehört das Löschen des Caches und ein Rebuild der Konfiguration. Hier die dafür notwendigen Konsolen-Befehle:

<OTRS_Home> ./bin/otrs.DeleteCache.pl
<OTRS_Home> ./bin/otrs.LoaderCache.pl -o delete
<OTRS_Home> ./bin/otrs.RebuildConfig.pl

Danach müssen die Zugriffsrechte neu gesetzt werden. Dafür kann das von Ihnen erwähnte Skript genutzt werden. Zuverlässiger ist allerdings dies direkt mit einem Befehl in der Konsole zu tun. Der Befehl, abhängig vom Betriebssystem, lautet wie folgt:

chown -R www-data:www-data <OTRS_Home> (Debian/Ubuntu)
chown -R wwwrun:www <OTRS_Home> (SLES)
chown -R apache:apache <OTRS_Home> (Redhat/CentOS)

Zu guter Letzt muss noch der Apache Server neu gestartet werden, um die Änderungen korrekt zu übernehmen.
Auf diese Weise stellen Sie sicher, dass alle installierten Pakete richtig funktionieren und keine späteren Fehler beim Benutzen des Systems auftreten.

Thx & Greetz
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jojo
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Re: ArticleCopyMoveDelete not correctly installed

Post by jojo » 02 Mar 2016, 15:20

you shlould not use the chmod directly as the permissions will not be correct, please use the OTRS internal script...
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