[SOLVED] FAQ package not correctly deployed!

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HervE
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[SOLVED] FAQ package not correctly deployed!

Post by HervE »

Hello forum,

I get this message on top of Package Manager:
FAQ 2.3.3 - Package not correctly deployed! Please reinstall the package.*

The point is, I already had it a few weeks ago (it was with FAQ 2.3.2 at that time). So I had to uninstall the package, reinstall it, and then... re-enter all FAQ data I had lost!
When I did that, I cheked it was correctly installed. But now it seems it isn't again!

So I've got 2 questions:
1. What can make the FAQ package being "not correctly deployed" from time to time? Have you encountered this too?
2. Is there a way to backup FAQ tables?

Best regards,
HervE
Last edited by HervE on 14 Oct 2014, 10:35, edited 1 time in total.
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reneeb
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Re: FAQ package not correctly deployed!

Post by reneeb »

You shouldn't uninstall the package. When a package is "not correctly deployed", a new link called "reinstall" should appear.

To find out why the packagemanager shows the error message, you can open the package and see what went wrong.
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HervE
Znuny wizard
Posts: 391
Joined: 03 Jan 2011, 17:15
Znuny Version: 3.3.8
Location: France

Re: FAQ package not correctly deployed!

Post by HervE »

Thanks for your answer.
reneeb wrote:To find out why the packagemanager shows the error message, you can open the package and see what went wrong.
Nothing seems wrong.
reneeb wrote:You shouldn't uninstall the package. When a package is "not correctly deployed", a new link called "reinstall" should appear.
I thought I should use both links "Uninstall"+"Reinstall". Thank you for the advice: now I clicked "Reinstall" only, and all is correct and I lost no data.

Regards,
HervE
OTRS 3.3.8 - Windows 7 - IIS7 - SQL Server - Firefox 30
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