Agent Email Notification on New Account creation

Moderator: crythias

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darrynza
Znuny newbie
Posts: 1
Joined: 04 Oct 2014, 17:02
Znuny Version: 3.3.9
Real Name: Darryn Francesco
Company: PerfectWorx

Agent Email Notification on New Account creation

Post by darrynza »

Hi,

I have looked abit at the forums and tried searching around but have yet to come accross something that could help me. I have a problem in that when a customer creates their own account from the customer portal they get a mail from the server telling them the account has been created and it supplies their password etc... I need to now also have a mail sent to the agents telling them that an account has been created and the customer user needs to be associated with a client id.

Could anyone kindly assist me with this ?

Thanks,

Darryn Francesco
seberget2
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Posts: 74
Joined: 17 May 2013, 09:30
Znuny Version: 6.0.30
Real Name: Stein Erik Berget

Re: Agent Email Notification on New Account creation

Post by seberget2 »

See my module on OPAR http://opar.perl-services.de/dist/Custo ... ment-0.0.3 which does exactly this... I'll release a new one shortly without the KIX4OTRS dependency.
OTRS 6.0.12 on Ubuntu with MySQL DB, and various plug-ins and a hack or two :-D
seberget2
Znuny newbie
Posts: 74
Joined: 17 May 2013, 09:30
Znuny Version: 6.0.30
Real Name: Stein Erik Berget

Re: Agent Email Notification on New Account creation

Post by seberget2 »

seberget2 wrote:I'll release a new one shortly without the KIX4OTRS dependency.
That was done just now.
OTRS 6.0.12 on Ubuntu with MySQL DB, and various plug-ins and a hack or two :-D
crythias
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Re: Agent Email Notification on New Account creation

Post by crythias »

You know who your customers are and yet they're the ones to create accounts?
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seberget2
Znuny newbie
Posts: 74
Joined: 17 May 2013, 09:30
Znuny Version: 6.0.30
Real Name: Stein Erik Berget

Re: Agent Email Notification on New Account creation

Post by seberget2 »

crythias wrote:You know who your customers are and yet they're the ones to create accounts?
I'll reply for why we need this: Yes between 100 and 200 Customer companies, and several Customer Users at each company. Which quit, and new ones comes in. So yes we need this.
OTRS 6.0.12 on Ubuntu with MySQL DB, and various plug-ins and a hack or two :-D
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