Hi,
I have looked abit at the forums and tried searching around but have yet to come accross something that could help me. I have a problem in that when a customer creates their own account from the customer portal they get a mail from the server telling them the account has been created and it supplies their password etc... I need to now also have a mail sent to the agents telling them that an account has been created and the customer user needs to be associated with a client id.
Could anyone kindly assist me with this ?
Thanks,
Darryn Francesco
Agent Email Notification on New Account creation
Moderator: crythias
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Re: Agent Email Notification on New Account creation
See my module on OPAR http://opar.perl-services.de/dist/Custo ... ment-0.0.3 which does exactly this... I'll release a new one shortly without the KIX4OTRS dependency.
OTRS 6.0.12 on Ubuntu with MySQL DB, and various plug-ins and a hack or two
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- Znuny newbie
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Re: Agent Email Notification on New Account creation
That was done just now.seberget2 wrote:I'll release a new one shortly without the KIX4OTRS dependency.
OTRS 6.0.12 on Ubuntu with MySQL DB, and various plug-ins and a hack or two
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Re: Agent Email Notification on New Account creation
You know who your customers are and yet they're the ones to create accounts?
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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- Znuny newbie
- Posts: 74
- Joined: 17 May 2013, 09:30
- Znuny Version: 6.0.30
- Real Name: Stein Erik Berget
Re: Agent Email Notification on New Account creation
I'll reply for why we need this: Yes between 100 and 200 Customer companies, and several Customer Users at each company. Which quit, and new ones comes in. So yes we need this.crythias wrote:You know who your customers are and yet they're the ones to create accounts?
OTRS 6.0.12 on Ubuntu with MySQL DB, and various plug-ins and a hack or two