Queue SLA

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dcorbera
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Joined: 15 Mar 2013, 17:09
Znuny Version: OTRS 3.2

Queue SLA

Post by dcorbera »

Is there any way when a ticket is on a queue has the SLA of the queue, not the SLA of the ticket?
Many thanks
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crythias
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Re: Queue SLA

Post by crythias »

Don't have an SLA on the ticket.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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dcorbera
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Posts: 164
Joined: 15 Mar 2013, 17:09
Znuny Version: OTRS 3.2

Re: Queue SLA

Post by dcorbera »

We have a SLA on the ticket, and works fine. The problem is we don't need SLA in some tickets, and we would to move its to one queue and put the SLAs of this queue to 0.
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crythias
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Re: Queue SLA

Post by crythias »

Did you try it? What's the problem you need addressing? If you don't have an SLA, the queue's parameters are used.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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