Custom event does not work after upgrade

[dbouvet]

Hello,

After upgrading from 3.1.9 to 3.3.8, our custom event does not work any more.
This event allows a direct assignment to a specific queue at creation time when a dynamic field is set to a specific value.

The code (in attachment) checks the dynamic_field value and set the queue name.

The error returned after the upgrade is that it did not get the value of TicketID and dynamic fields:

[Thu Sep 18 16:47:27 2014][Info][Kernel::System::Ticket::TicketCreate] New Ticket [2014091811000109/tes
t atrium] created (TicketID=1452,Queue=ServiceDesk,Priority=3 normal,State=new)
[Thu Sep 18 16:47:27 2014][Info][Custom::Kernel::System::Ticket::Event::AssignNonCCIN2P3CNRSUnit::Run]
Starting Run() CUSTOM method of AssignNonCCIN2P3CNRSUnit module
[Thu Sep 18 16:47:27 2014][Info][Custom::Kernel::System::Ticket::Event::AssignNonCCIN2P3CNRSUnit::Run]
Processing ticket 2014091811000109/1452
[Thu Sep 18 16:47:27 2014][Info][Custom::Kernel::System::Ticket::Event::AssignNonCCIN2P3CNRSUnit::Run]
CNRS Unit
[Thu Sep 18 16:47:27 2014][Error][Kernel::System::Ticket::TicketGet][1058] Need TicketID!
[Thu Sep 18 16:47:27 2014][Info][Custom::Kernel::System::Ticket::Event::AssignNonCCIN2P3CNRSUnit::Run]
For ticket / , values: CNRS Unit = , Queue =
[Thu Sep 18 16:47:27 2014][Info][Custom::Kernel::System::Ticket::Event::AssignNonCCIN2P3CNRSUnit::Run]
Ending Run() CUSTOM method of AssignNonCCIN2P3CNRSUnit module

Any idea ?
Thanks.

David

[reneeb]

Code: Select all

my %Ticket = $Self->{TicketObject}->TicketGet(%Param);

=>

Code: Select all

my %Ticket = $Self->{TicketObject}->TicketGet(%Param, TicketID => $Param{Data}->{TicketID});

[dbouvet]

Thanks a lot.

It works with

Code: Select all

my %Ticket = $Self->{TicketObject}->TicketGet(%Param, TicketID => $Param{Data}->{TicketID}, DynamicFields => 1);

as I need the dynamic fields.

What is strange is that the same piece of code

Code: Select all

$Param{"DynamicFields"} = 1;
my %Ticket = $Self->{TicketObject}->TicketGet(%Param);

in a GenericAgent works perfectly.

David

[reneeb]

A GenericAgent is not an EventModule! The methods get different parameters.