OTRS - AUTOCOMPLETE EMAIL ADDRESS
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- Znuny superhero
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OTRS - AUTOCOMPLETE EMAIL ADDRESS
Hi, i need you to email address the customers to those answer are recorded automatically. So when you enter a part of the email address tell me the complete address as in clients mail type outlook or thunderbird.
Re: OTRS - AUTOCOMPLETE EMAIL ADDRESS
this is only possible if the email address is stored in the customer database
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"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
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- Znuny superhero
- Posts: 682
- Joined: 29 May 2012, 22:47
- Znuny Version: 6.0.24
- Real Name: Klaus Salazar
- Location: Perú
Re: OTRS - AUTOCOMPLETE EMAIL ADDRESS
sorry by the question but how i can make this automatically, i don't work with customer options
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- Moderator
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Re: OTRS - AUTOCOMPLETE EMAIL ADDRESS
You cannot do this. Autocomplete email addresses only come from the customer list.
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- Znuny superhero
- Posts: 682
- Joined: 29 May 2012, 22:47
- Znuny Version: 6.0.24
- Real Name: Klaus Salazar
- Location: Perú
Re: OTRS - AUTOCOMPLETE EMAIL ADDRESS
Well thanks so much
Re: OTRS - AUTOCOMPLETE EMAIL ADDRESS
If someone is interested: we modified this auto complete....it's now also searching in the agent DB and not only in the customer DB
Sometimes a handy feature
Sometimes a handy feature
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- Znuny superhero
- Posts: 682
- Joined: 29 May 2012, 22:47
- Znuny Version: 6.0.24
- Real Name: Klaus Salazar
- Location: Perú
Re: OTRS - AUTOCOMPLETE EMAIL ADDRESS
Thanks Rotyn for the comment I'll get it. greetings
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- Znuny newbie
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Re: OTRS - AUTOCOMPLETE EMAIL ADDRESS
Hi Rotyn,
Where in system you modified this auto complete?
Can I do this in my OTRS 3.1.11?
You're right - It is very handy feature
Best regards!
Where in system you modified this auto complete?
Can I do this in my OTRS 3.1.11?
You're right - It is very handy feature
Best regards!