Closed Tickets in the Ticket Event Calendar

[ChrisMachnicki]

Hi All,
Not sure if this is even possible but I am using the Ticket Event Calendar on the Dashboard and noticed that tickets are being removed when closed.
Is this by design or a setting somewhere to show all?

Thanks

Chris

[jojo]

this is by design and can not be changed via config

[ChrisMachnicki]

Ok thanks. We used to have a dirty workaround running a SQL statement to pull events into a custom dashboard but since upgrading thought this would do as a replacement and be less intrusive. I have had a look through the DashboardEventsTicketCalendar.pm file in the HTML folder but can't make head nor tail of how to show all.

[PhyrePhoX]

Digging up an old topic here, but is there a way i can "hack" the event calendar to show past events even when the tickets are closed? OTRS 5 here.
For us it is important to see also in the past, not just the future...

[skullz]

Based on API: https://github.com/OTRS/otrs/blob/rel-5 ... te.pm#L309

File: https://github.com/OTRS/otrs/blob/7d074 ... ar.pm#L101

try

Code: Select all

# my @ViewableStateIDs = $Kernel::OM->Get('Kernel::System::State')->StateGetStatesByType(
#        Type   => 'Viewable',
#        Result => 'ID',
#    );

my @ViewableStateIDs =  $Kernel::OM->Get('Kernel::System::State')->StateGetStatesByType(
        StateType => ['open', 'new', 'closed successful', 'closed unsuccessful', 'additional state bla bla bla'],
        Result    => 'ID', 
    );
    

Additionally, you may want to upgrade to latest v6 and use the Calendar module instead.