Slave ticket: Error on customer mail

Moderator: crythias

Post Reply
dcorbera
Znuny expert
Posts: 164
Joined: 15 Mar 2013, 17:09
Znuny Version: OTRS 3.2

Slave ticket: Error on customer mail

Post by dcorbera »

We have a master ticket with a slave ticket. When a notification is send on the master ticket, a notification is sent on the slave ticket, this is correct, but the mail i sent with the master customer name. How can we solve it?
Many thanks
Using:
OTRS HELP DESK 3.3.5
OTRS ITSM 3.3.5
POSTGRES 8.3
Top
Post Reply

Return to “Help”