HTTP 500 Server error upon http://localhost/otrs/installer

[ThatTim]

I easily installed OTRS 3.3.5 (Windows 7) on my work computer without any issue (C: drive as localhost) just to see if my company would benefit from it and proved to be beneficial. I chose to link it to SQL SERVER 2012 express instead of MySQL and had no issues.

Now I attempted to download both the most recent 3.3.8 and my personal computer version 3.3.5 OTRS (windows version) onto a server (Windows Server 2008 R2 Standard) with SQL SERVER 2012 express linked to the same database, but upon installing I choose "Other database" then get this error upon "http://localhost/otrs/installer.pl" installation part:

log- [Mon Jun 30 22:55:52 2014][Error][Kernel::System::DB::new][223] Can't connect to MySQL server on '127.0.0.1' (10061)

I am not the most tech savy person but I think it is trying to reference a MySQL program that isn't there (not installed). Why is it not linking to the SQL Server 2012 Express and finishing the install? Is it because I already have a database that was setup intially? Any help will do!

[catweazle]

Now I attempted to download both the most recent 3.3.8 and my personal computer version 3.3.5 OTRS (windows version) onto a server (Windows Server 2008 R2 Standard) with SQL SERVER 2012 express linked to the same database

I am confused. Which one is installed?

keep in mind windows version ist just to have a look around, not for runnig productive...

[ThatTim]

Sorry. The 3.3.8 OTRS is installed on the Windows Server 2008 R2 server.

[catweazle]

You can trie to copy the DB settings from /Kernel/Config.pm from your 3.3.5 to 3.3.8

I guess in your 3.3.8 /Kernel/Config.pm the settings are default: MySQL at 127.0.0.1

to copy configuration parts should work in windows environement as it does in linux ones.

[ThatTim]

It is still giving me the same error. Is there any other test we can try?

[TobiasFrei]

I easily installed OTRS 3.3.5 (Windows 7) on my work computer without any issue (C: drive as localhost) just to see if my company would benefit from it and proved to be beneficial. I chose to link it to SQL SERVER 2012 express instead of MySQL and had no issues.

Now I attempted to download both the most recent 3.3.8 and my personal computer version 3.3.5 OTRS (windows version) onto a server (Windows Server 2008 R2 Standard) with SQL SERVER 2012 express linked to the same database, but upon installing I choose "Other database" then get this error upon "http://localhost/otrs/installer.pl" installation part:

log- [Mon Jun 30 22:55:52 2014][Error][Kernel::System::DB::new][223] Can't connect to MySQL server on '127.0.0.1' (10061)

I am not the most tech savy person but I think it is trying to reference a MySQL program that isn't there (not installed). Why is it not linking to the SQL Server 2012 Express and finishing the install? Is it because I already have a database that was setup intially? Any help will do!

If you want to use OTRS productively i strongly suggest not to use MS SQL server. You will run into big trouble. Use MySQL instead.