I use MasterSlave and I want the slave receives the events of "phone call inbound" and "outbound phone call" created in Master Ticket. Is it possible?
In Core :: MasterSlave within System Config have the option:
Ticket :: EventModulePost # # # MasterSlave to content (ArticleCreate|ArticleSend|TicketStateUpdate|TicketPriorityUpdate|TicketPendingTimeUpdate|TicketLockUpdate|TicketOwnerUpdate|TicketResponsibleUpdate|TicketDynamicFieldUpdate)
How do I add the phone call (inbound, outbound)?
The Master ticket can reopen the Slave ticket automatically?
My English is by Google Translator, sorry e thanks for help.
MasterSlave - Phone Call and reopen Ticket Slave
Moderator: crythias
MasterSlave - Phone Call and reopen Ticket Slave
OTRS version 5.0.27 (With ITSM), Operating System OpenSuse 12 with Mysql.
Re: MasterSlave - Phone Call and reopen Ticket Slave
Someone?
OTRS version 5.0.27 (With ITSM), Operating System OpenSuse 12 with Mysql.
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Re: MasterSlave - Phone Call and reopen Ticket Slave
articles affecting a ticket stay with the current ticket. They do not replicate and are not aware of linked tickets.
Master/Slave is for the purpose of closing all slave tickets once the master is closed (I could be wrong, but it's what I infer.)
Master/Slave is for the purpose of closing all slave tickets once the master is closed (I could be wrong, but it's what I infer.)
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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