MasterSlave - Phone Call and reopen Ticket Slave

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amdkryn
Znuny expert
Posts: 187
Joined: 02 Oct 2012, 02:52
Znuny Version: 5.0.27

MasterSlave - Phone Call and reopen Ticket Slave

Post by amdkryn »

I use MasterSlave and I want the slave receives the events of "phone call inbound" and "outbound phone call" created in Master Ticket. Is it possible?

In Core :: MasterSlave within System Config have the option:
  Ticket :: EventModulePost # # # MasterSlave to content (ArticleCreate|ArticleSend|TicketStateUpdate|TicketPriorityUpdate|TicketPendingTimeUpdate|TicketLockUpdate|TicketOwnerUpdate|TicketResponsibleUpdate|TicketDynamicFieldUpdate)

How do I add the phone call (inbound, outbound)?

The Master ticket can reopen the Slave ticket automatically?

My English is by Google Translator, sorry e thanks for help.
OTRS version 5.0.27 (With ITSM), Operating System OpenSuse 12 with Mysql.
amdkryn
Znuny expert
Posts: 187
Joined: 02 Oct 2012, 02:52
Znuny Version: 5.0.27

Re: MasterSlave - Phone Call and reopen Ticket Slave

Post by amdkryn »

Someone?
OTRS version 5.0.27 (With ITSM), Operating System OpenSuse 12 with Mysql.
crythias
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Joined: 04 May 2010, 18:38
Znuny Version: 5.0.x
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Re: MasterSlave - Phone Call and reopen Ticket Slave

Post by crythias »

articles affecting a ticket stay with the current ticket. They do not replicate and are not aware of linked tickets.
Master/Slave is for the purpose of closing all slave tickets once the master is closed (I could be wrong, but it's what I infer.)
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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